30 min

Annette Franz - Founder and CEO of CX Journey, Inc. [Journey Mapping‪]‬ Press 1 For Nick

    • Management

Annette Franz talks Journey Mapping, the difference between Journey Mapping and Life Cycle stages, how to get started, and what do once you have completed your Journey Map. Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the Customer Service and Customers Experience fields. As the Director of Contact Center Solutions at VDS, his mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. You can connect with Nick on LinkedIn. #press1fornick
#customerexperience
#customerservice
#cxofmradio
#cxconvos
#podcast
#podcasthost
#podcastshow
#podcastlife
#cxpa
#socap
#cxaccelerator
#icmi

Annette Franz talks Journey Mapping, the difference between Journey Mapping and Life Cycle stages, how to get started, and what do once you have completed your Journey Map. Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the Customer Service and Customers Experience fields. As the Director of Contact Center Solutions at VDS, his mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. You can connect with Nick on LinkedIn. #press1fornick
#customerexperience
#customerservice
#cxofmradio
#cxconvos
#podcast
#podcasthost
#podcastshow
#podcastlife
#cxpa
#socap
#cxaccelerator
#icmi

30 min