20 episodes

Nick Glimsdahl is a Director of Contact Center Solutions at VDS. On this podcast, Nick interviews customer service and customer experience leaders to talk about their stories, best practices, and lessons they have learned along the way.

Press 1 for Nick CX of M Radio

    • Marketing
    • 5.0 • 18 Ratings

Nick Glimsdahl is a Director of Contact Center Solutions at VDS. On this podcast, Nick interviews customer service and customer experience leaders to talk about their stories, best practices, and lessons they have learned along the way.

    Jason Anderson - Director, Customer Experience at Brisk Heat

    Jason Anderson - Director, Customer Experience at Brisk Heat

    Jason Anderson - Director, Customer Experience. Jason explains how he got started in CX, how to have a pre-customer experience strategy, along with steps you should take and specific road blocks to watch out for in your strategy.

    • 21 min
    Denise Lee Yohn - Keynote Speaker at Denise Lee Yohn, Inc.

    Denise Lee Yohn - Keynote Speaker at Denise Lee Yohn, Inc.

    Denise Lee Yohn talk about culture, what it takes to build a healthy culture, who's responsibility it is and what compaies are doing it well. She goes on to explain why companies need to find the intersection between brand and culture and the importance of communication.Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the Customer Service and Customers Experience fields. As the Director of Contact Center Solutions at VDS, his mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. #press1fornick
    #customerexperience
    #customerservice
    #cxofmradio
    #cxconvos
    #podcast
    #podcasthost
    #podcastshow
    #podcastlife
    #cxpa
    #socap
    #cxaccelerator
    #icmi

    • 32 min
    Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor

    Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor

    Roger Dooley talks about his book Friction. How you define it, examples of high effort, and describes why security is the biggest source of ditigal friction. Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the Customer Service and Customers Experience fields. As the Director of Contact Center Solutions at VDS, his mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. Y#press1fornick
    #customerexperience
    #customerservice
    #cxofmradio
    #cxconvos
    #podcast
    #podcasthost
    #podcastshow
    #podcastlife
    #cxpa
    #socap
    #cxaccelerator
    #icmi

    • 30 min
    Rob Stevenson - President at Seeking Excellence, Inc.

    Rob Stevenson - President at Seeking Excellence, Inc.

    Rob Stevenson talks about his professional career, why it's important to ask WHY, the importance of FUBAR and why it is ok to make mistakes. Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the Customer Service and Customers Experience fields. As the Director of Contact Center Solutions at VDS, his mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. #press1fornick
    #customerexperience
    #customerservice
    #cxofmradio
    #cxconvos
    #podcast
    #podcasthost
    #podcastshow
    #podcastlife
    #cxpa
    #socap
    #cxaccelerator
    #icmi

    • 39 min
    John DiJulius - President - The Dijulius Group

    John DiJulius - President - The Dijulius Group

    John DiJulius talks about how he got started in customer service, how important CX is to his businesses and the importance of actively listening to your customers using the acronym FORD.

    • 25 min
    Tanya Curtin - Director of CX at PNC

    Tanya Curtin - Director of CX at PNC

    Tanya Curtin - Director of CX at PNC. Tanya talk about a CX focused culture, how to champion a cx initiative across the enterprise, and ways to mitigate risk.

    • 25 min

Customer Reviews

5.0 out of 5
18 Ratings

18 Ratings

JWS, Ceader ,

Best Podcast in Customer Experience

Nick is easy to listen to, and his breathe of knowledge in the CX space is impressive. I look forward to future episodes!

MLGlimmer ,

Authentic, insightful, and relevant

The Press 1 for Nick Podcast is a refreshing balance of insightful content and authenticity. I can hear Nick’s passion for the CX field, and Nick knows just what questions to ask to provide his audience with thought-provoking, relevant discussions between himself and his guests.

AlexSmall21 ,

Awesome Podcast!

If you’re a part of or interested in customer experience this is a must listen. Nick is a great host and consistently brings engaging CX leaders to the table.

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