108 episodes

The Press 1 For Nick podcast is both educational and engaging. Each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons that are focused on Customer Service and Customer Experience.

On this podcast, Customer Service and CX expert Nick Glimsdahl, and his guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
 
𝐆𝐄𝐓 𝐂𝐎𝐍𝐍𝐄𝐂𝐓𝐄𝐃:
🌍 LinkedIn:
https://www.linkedin.com/company/press-1-for-nick/
📹 Subscribe to the channel:
https://www.youtube.com/channel/UCje-gI_3Ca1AGXUvcPxz7VA
🐦 Twitter:
https://twitter.com/Press1ForNick

Press 1 For Nick CX of M Radio

    • Business
    • 5.0 • 39 Ratings

The Press 1 For Nick podcast is both educational and engaging. Each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons that are focused on Customer Service and Customer Experience.

On this podcast, Customer Service and CX expert Nick Glimsdahl, and his guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
 
𝐆𝐄𝐓 𝐂𝐎𝐍𝐍𝐄𝐂𝐓𝐄𝐃:
🌍 LinkedIn:
https://www.linkedin.com/company/press-1-for-nick/
📹 Subscribe to the channel:
https://www.youtube.com/channel/UCje-gI_3Ca1AGXUvcPxz7VA
🐦 Twitter:
https://twitter.com/Press1ForNick

    Joe DeLoss - Founder of Hot Chicken Takeover [Meaningful Experiences]

    Joe DeLoss - Founder of Hot Chicken Takeover [Meaningful Experiences]

    Joe DeLoss is a social entrepreneur focused on building transformational brands for transformational people. He’s spent the last decade building businesses and providing meaningful employment opportunities for men and women who’ve faced significant adversity in their lives. Joe believes everyone deserves a fair chance to build a new story for themselves. His most recent success, Hot Chicken Takeover, is a fast-casual restaurant chain taking over the Midwest.

    01:55 Why Hot Chicken?
    03:25 Did you have restaurant experience?
    04:42 What's your mission with HCT?
    08:15 At HCT, approximately 70% of the staff have a criminal record, so what attributes are you looking for when hiring people?
    09:35 HCT boasts retention rates three times its industry. What is the key to your success in retention? Benefits? Let them choose benefits.
    14:05 How much do you focus on the Guest Experience?
    18:00 What is the retention of your guests?
    19:30 Do your guests know they are supporting a social enterprise, or are they just there for the awesome chicken?
    21:32 What happens when you serve food and then went to strict carryout.
    24:20 What's next for Hot Chicken Takeover
    27:48 Bold Humility

    Joe's book recommendation:
    An Everyone Culture: https://amzn.to/3DkyynL

    Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7

    Free Ebook

    ***

    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn

    ***

    LISTENER SUPPORT
    Support this show through Buy Me A Coffee

    ***

    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/

    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/

    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/

    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 32 min
    [REPLAY] Nate Brown [Employee Engagement]

    [REPLAY] Nate Brown [Employee Engagement]

    Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes.

    Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7

    Free Ebook

    ***

    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn

    ***

    LISTENER SUPPORT
    Support this show through Buy Me A Coffee

    ***

    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/

    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/

    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/

    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 28 min
    Dan Gingiss - Author, Experience Maker

    Dan Gingiss - Author, Experience Maker

    Dan Gingiss is a customer experience speaker and coach with a 20-year corporate background at companies like McDonald’s, Discover, and Humana. He is an author, keynote speaker and podcast host, and most recently has a new book out called the experience maker.

    1:40 Where Dan would eat for his last meal in Chicago
    2:39 What is the most common response to a positive experience?
    4:26 You mentioned in your book that the bar for customer experience is very low. Why is that?
    8:46 Can companies achieve CX perfection? What should they do instead?
    13:52 What does it mean to be wiser?
    17:01 I didn’t expect witty in there? Why witty? What’s your favorite example of being witty?
    24:03 What is the most important factor in a customer’s loyalty? (Reducing Effort)
    25:34 Where are the pain points most likely in a customer’s journey?
    28:35 Explain his new book in 30 seconds

    Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7

    Free Ebook

    ***

    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn

    ***

    LISTENER SUPPORT
    Support this show through Buy Me A Coffee

    ***

    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/

    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/

    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/

    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 31 min
    [REPLAY] Rob Stevenson [Customer Service]

    [REPLAY] Rob Stevenson [Customer Service]

    Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes.

    Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7

    Free Ebook

    ***

    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn

    ***

    LISTENER SUPPORT
    Support this show through Buy Me A Coffee

    ***

    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/

    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/

    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/

    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 40 min
    Nancy Flowers - Vice President of Insights & Loyalty at Hagerty [Loyalty]

    Nancy Flowers - Vice President of Insights & Loyalty at Hagerty [Loyalty]

    Nancy Flowers is the Vice President of Insights & Loyalty at Hagerty. She is a Loyalty Strategist, Client Experience & VOC Expert, Marketing Professional, and Champion of Change.

    00:32 Introduction

    02:10 Hagerty Insurance is an Automotive Lifestyle Brand. What does that mean?

    10:16 VP of Insights and Loyalty – tell me what you are responsible for at Hagerty?

    12:18 Loyalty- how do you define it at Hagerty?

    14:41 How do you drive customer engagement and loyalty at Hagerty Insurance?

    17:16 Why is it important to focus on the Moments that Matter?

    19:24 How do you prioritize MTM?

    26:26 How do you build an emotional connection in Moments that Matter? Do you have an example?

    29:45 Can you correlate human emotion to business value?

    Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7

    Free Ebook

    ***

    ABOUT NICK GLIMSDAHL


    Subscribe to my weekly newsletter


    Find me on Twitter


    Find me on LinkedIn


    ***


    LISTENER SUPPORT


    Support this show through Buy Me A Coffee


    ***


    BOOK RECOMMENDATIONS:


    Learn about all the guests book recommendations here: https://press1fornick.com/books/


    BROUGHT TO YOU BY:


    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/


    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/


    SPONSORING OPPORTUNITIES:

    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 35 min
    [REPLAY] Barbara Morton [Customer Experience]

    [REPLAY] Barbara Morton [Customer Experience]

    Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes.

    Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7

    Free Ebook

    ***

    ABOUT NICK GLIMSDAHL

    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn

    ***

    LISTENER SUPPORT

    Support this show through Buy Me A Coffee

    ***

    BOOK RECOMMENDATIONS:

    Learn about all the guests book recommendations here: https://press1fornick.com/books/

    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/

    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/

    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 34 min

Customer Reviews

5.0 out of 5
39 Ratings

39 Ratings

heels23 ,

A Podcast with Style & Substance

I am a huge fan of Nick’s podcast. If you are a believer in the power of CX as a sustainable differentiator in business, Nick’s weekly content is designed for you!! Check it out and make Press 1 for Nick part of your weekly learning cadence.

howardtnyc ,

Insightful and educational

Nick always features super interesting guests with engaging stories. I love how this can intrigue a wide variety of audiences as well – surely a must-listen!

JT two ,

Very conversational and well-researched

Nick does a lot of research before interviewing guests, and it shows. Episodes are very conversational and informative.

Top Podcasts In Business