After amassing 125K listens as host of my previous banking podcast, I'm on my own and taking the game to a new level. Award-winning journalist, Pulitzer Prize finalist, composer and performer of all the Bankadelic music ... pizza fanatic.
EPISODE 51: AS THE PANDEMIC WANES, AI RIDES AGAIN
For awhile, the hope surrounding AI and banking was beginning to feel more like hype. Then came COVID-19, and fintech turned its attention to keeping up with the unwelcome new realities of sheltering in place. But now, the discussion around AI and banking is once again heating up even as the pandemic winds down. Srinivas Njay, President and CEO of interface.ai, discusses how a new round of AI technology is making banking better for consumers and call centers, even as it begins to open up exciting possibilities in financial wellness.
EPISODE 50: BACK (OFFICE) TO THE FUTURE: THE RISE OF PROCESS AUTOMATION
Even with the recent acceleration of digital technology, financial institutions continue to struggle with their back offices, It’s often a mix of inefficient products, outmoded procedures and overwhelmed people struggling to make obsolete systems work. Raj Singal, Vice President of Technology at FINBOA, explains how user-friendly process automation can turn the bank back office into a powerful; nerve center to keep up with compliance, evaluate tricky loan applications and much more.
EPISODE 49: COMMUNITY BANKS, COMING ON STRONG
Like Rip Van Winkle, the financial services industry is waking from a long, long dream—make that nightmare—brought on by COVID-19. Thanks to advances in tech, the greater-than-ever need for small business loans and the personal connection angle, community banks could see some of their best business in years. But it will take the guidance of industry veterans to help them change and grow with the times, Jerry Craft, CEO and Co-Founder of Corserv, walks us through what he's seeing in community bank trends and why he came out of retirement to meet the needs of this unique sector.
EPISODE 48: FASTER? OR NOT FAST ENOUGH? PAYMENTS PROGRESS IN 2021 (SO FAR)
From the struggles to make back offices run at the speed of modern life to the obstacles facing faster payments in the U.S., payments progress depends on light-speed tech. Now, coming out of a pandemic that saw digital banking leap forward at warp speed, the question remains whether payments will make a similar jump. Casey Scheer, Director of Marketing and Sales at BHMI, highlights the bright spots and roadblocks on the way to payments growth in 2021. Scheer also walks us through the Concourse Financial Software Suite, which won the “Excellence in Tech Award” at the Pay TechAwards 2020 digital ceremony.
EPISODE 47: BANKING’S TOP BRANCH EXPERT BRANCHES OUT INTO AI
Without a speck of exaggeration, it’s safe to say that Jon Voorhees knows more about bank branches than anyone in the financial services industry. He’s visited thousands and thousands over some four decades. But during a well-deserved retirement, Jon decided to get back into the game at a startup trying to bridge the gap between human and artificial intelligence. Here, Jon shares why he hopes that work will make a difference — and talks frankly about the personal losses he endured in 2020 on his way to reinventing himself.
EPISODE 46: INNOVATION AND REVOLUTION THROUGH THE EYES OF A FINTECH EVANGELIST
Yes, life is slowly returning to something like normal—but the speed of digital innovation fueled by the COVID-19 pandemic isn’t about to let up. Online banking platforms have stepped up to an unprecedented level of capability and power; data is more important than ever in the quest to understand customer behavior. Yet some of the changes taking hold in financial services revolve more around culture, and the imperative to encourage honest dialogues that pave the way for success. Johanna Pugh, Managing Director North America at Mambu, shares her views on where true innovation and reinvention are happening—and how financial services organizations can poise themselves for success in a time of cautious optimism.
Great insights and highly topical conversations.
I really enjoy listening to this podcast. Always very interesting and insightful.