Bean There, Done That‪!‬ The Coffee Commune

On this episode of "Bean There Done That," industry expert Rhian Shellshear from Italian Gelato Concepts shares his extensive knowledge on business performance and cost optimisation. With over 22 years in the coffee and hospitality sector, Rhian offers practical advice on equipment selection, financial management, and the benefits of comprehensive consultancy services. We explore shared and dark kitchens as innovative solutions for testing business concepts with minimal risk. Learn how collaboration, efficient space utilisation, and strategic planning can drive your business forward in challenging times. Tune in for insights that will help you navigate the current economic landscape and prepare for future growth.

Rhian Shellshear is the Commercial Operations Manager at Italian Gelato Concepts, with a career spanning over two decades. He has worked with brands like Soul Breads, Adriano Zumbo, and Couch at Howard Smith Wharves, and has represented Australia in international competitions, get in touch with Rhian Shellshear on LinkedIn
Key Takeaways:
Understand ROI when investing in equipment.Manage CapEx costs effectively.Explore shared and dark kitchens for testing business concepts.Leverage collaboration to expand business opportunities.Adapt to changing market conditions and consumer behaviours.Highlights:
"Working on your business, not just in it, is crucial for growth.""The right equipment ensures quality and better ROI.""Shared kitchens minimise financial risk for new ventures.""Collaboration opens new revenue streams."Timestamps:
[00:02:00] Business Performance and Cost Optimisation: Managing costs and capital expenditures.[00:08:10] Benefits of Shared and Dark Kitchens: Low-risk environments for testing business ideas.[00:16:10] Strategies for Business Efficiency and Growth: Scaling down physical footprint and adjusting operating hours.[00:20:57] Collaboration and Growth in Business: Preparing for major events and building strong partnerships.[00:30:07] Coffee Commune Thank You Message: Appreciating the insights from Rhian and the Coffee Commune team.
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Links and Resources:
The Coffee Commune Business Performance PaperSilver ChefTurbine Sunshine CoastFood and Agribusiness Network (FAN)Facebook: The Coffee CommuneLinkedIn: The Coffee Commune
Questions? Email us at hello@coffeecommune.com.au or visit our contact page.

#CoffeeCommune #BusinessPerformance #HospitalityIndustry #Gelato #SharedKitchens #BusinessConsultancy #CapExCosts

Could your cafe's profitability be just a tech upgrade away? Join me, Phil DiBella, alongside Jacob Kelly, General Manager at Innovators Direct, as we serve up a brew of knowledge on advancing your cafe's operations through technology. This episode steeps with insights into how bespoke POS systems can be the secret ingredient to enhancing your menu, team performance, and overall business efficiency. We're not just talking about the jingle of the cash register but also the symphony of data and strategy that can turn a good cafe into a community cornerstone.

Do you feel like you're juggling orders, payments, and loyalty programs without a safety net? We discuss the move towards integrated tech solutions that act as a digital barista, managing the hectic rush of the hospitality industry with fines and ease. With Jacob's expertise, we explore how interconnected systems, especially in payment solutions and online ordering, can save you more than just a few headaches – they're an investment poised to streamline your operations and amplify your business growth. And for those doubting the power of loyalty, let us introduce you to platforms like Byte, where targeted promotions meet customer convenience to brew a stronger bond with your patrons.

Peering into the future, we're not just predicting the next coffee trend – we're looking at the evolution of POS technology itself. The forthcoming omni-channel loyalty systems are setting the stage for a new era in customer engagement, one where every sip and snack counts towards a more personalised and rewarding cafe experience. As Jacob shares how Innovators Direct's unwavering support is helping their extensive client base thrive, we ensure this episode is more than just talk – it's filled with actionable advice that can truly transform your cafe into the go-to spot for tech-savvy coffee lovers. So, sit back, pour yourself a cup, and let us guide you through the digital transformation of the hospitality sector.

Highlights
(00:02) Technology in Hospitality Industry Innovation
This chapter, I sit down with Jacob Kelly from Innovators Direct to discuss the pivotal role of technology in enhancing the skillset of cafe operators. We address the findings of a recent study highlighting that operational know-how, not red tape, is the primary challenge facing the cafe industry in Australia. Jacob emphasises the importance of using technology, like bespoke point-of-sale (POS) systems, to collect data, analyse business performance, and develop strategies for menu optimization and team management. We examine how understanding and implementing the right technological solutions can significantly impact the efficiency and profitability of a cafe.

(07:38) Integrated Technology Solutions for Efficiency
This chapter highlights the importance of integrated technological solutions in streamlining business operations and reducing workload. We explore the risks of non-integrated systems and the value of integration, particularly in payment solutions and online ordering. We emphasise looking at technology investments not just in terms of cost but in terms of the efficiencies and savings they can bring, especially in labour. Additionally, we touch on the benefits of using data to run a business effectively and the role of technology in gathering that data to inform strategy and customer engagement. Loyalty programs and their implementation through platforms like Byte are also discussed, including their cost-effectiveness and potential to increase customer spending through targeted promotions and convenience.

(17:45) Importance of Business Performance Metrics
This chapter examines the importance of tracking various metrics in business performance, with a focus on the often-overlooked average transaction value. We discuss how small increases in this figure can significantly impact a business's top and bottom lines, emphasising the need for strategies like upselling to enhance revenue. Additionally, we co

Ever wondered what it takes to sell one's café for top dollar? Join Phillip Di Bella as he sits down with Craig Hong, Hill House Legal Partners Director, to explore the inner workings of café sales, equity sharing, and the buzzing world of franchising. In this candid conversation they get down to the brass tacks of maintaining healthy business accounts, safeguarding intellectual property, and why one should keep their café in tip-top shape for the ever-watchful eyes of potential buyers.  As they unpack Craig's experiences, listeners will be privy to the nuances of employee equity sharing and shareholder agreements—a game changer for those wanting to lessen their grip without losing their legacy. Hear firsthand how Hill House legal Partners approach gradual ownership transitions, and why the blend of different share classes can be a masterstroke for aligning new stakeholders with one's business's vision, bringing strategies that could fundamentally shift how one views and grows their business interests. 
They close the episode on franchising—demystifying the legal labyrinth and financial models that can make or break one's café chain dreams. From the allure of belonging to a bigger brand to the intricate dance of franchisee-franchisor relations, they cover it all. 
Craig's sage advice will prove indispensable, whether one is looking to franchise their café or just ensure its legal health. So, grab your pen and paper, and let's get into the nitty-gritty of café business brilliance!

Highlights
(00:02) Selling Cafes and Business Performance Strategies
This chapter, I sit down with Craig Hong from Hill House Lawyers to unlock key strategies for cafe owners looking to sell their business. We explore the importance of having a clean and separate business account from personal finances, the necessity of written contracts, and ensuring intellectual property like trademarks and business names are properly registered. I emphasise the significance of running a business as if it's always ready to be sold, highlighting that this mindset promotes constant improvement and prepares the business for potential buyers. We also touch on the concept of goodwill in business valuation, discussing how to secure and document the unique aspects that contribute to a business's intrinsic value, such as favourable supplier agreements and positive employee records.

(12:25) Equity Sharing and Shareholder Agreements
This chapter focuses on the critical steps business owners should take to prepare for either selling their business or extracting some value from it without giving up ownership. We cover the importance of delineating personal and business assets, protecting unique aspects of the business through trademarks, and securing supplier agreements. The conversation then shifts to strategies for owners who wish to retain their business but reduce their workload or cash out some of their equity, with an emphasis on employee equity sharing. Craig shares his personal experience with gradual ownership transition at Hill House, underscoring the value of having a clear pathway and agreement for key employees to invest in the business. The dialogue also touches on different classes of shares, shareholder agreements, and the need to align expectations when introducing new stakeholders to the business.

(23:51) Franchising
This chapter covers the essentials of franchising, including the advantages such as having a unique offering, the importance of providing training and support including marketing, and leveraging buying power across multiple stores. I share insights from my experience with Dibella Coffee and how disclosing the benefits in franchise documents is crucial. We also consider the franchisee's perspective, emphasising the confidence gained from being part of an established system with support and market presence. Additionally, we touch on common pitfalls and the importance of understanding franchise agreements, renewal terms, and potent

Join Phillip Di Bella as he dives into an engaging conversation with Daniel Kydd from Tyro Payments. This episode uncovers how Tyro's innovative payment solutions are transforming the way cafes and restaurants operate, offering seamless integration and customer-focused services that propel business growth. Discover the essence of customer obsession, the future of payment technology, and strategic marketing insights that can elevate your business to new heights.
Key Takeaways:
Tyro's ecosystem facilitates a smooth operational flow for cafes and restaurants, integrating crucial systems for an enhanced customer experience.The company's customer-centric approach and flexible solutions cater specifically to business needs, setting Tyro apart from competitors.Tyro's marketing strategies emphasize storytelling and emotional engagement, leveraging internal and external channels to effectively communicate their value proposition.Exploring the future of payments, Tyro is at the forefront of innovations like facial recognition and embedded payment systems, promising a revolution in the payment experience.This episode with Daniel Kydd from Tyro Payments encapsulates the critical role of innovation and customer service in driving business success. Tyro's forward-thinking solutions and commitment to addressing real-world challenges offer invaluable insights for businesses aiming for growth and resilience in a competitive landscape.
Apply the lessons from today's discussion to enhance your business operations and customer service. Remember to share this episode, subscribe for more insightful content, and rate us. Your support helps us bring you the insights you need to thrive.
Links and Websites:
Tyro PaymentsThe Coffee CommuneProduced by The Podcast Boss https://www.thepodcastboss.com.#CoffeeCommune #BeanThereDoneThat #Innovation #CustomerService #PaymentSolutions #BusinessGrowth #Tyro #PodcastLife #Entrepreneurship #HospitalityIndustry #CafeCulture #RestaurantManagement #TechInHospitality #BusinessStrategy #AustralianBusiness #HospitalityTech #Podcasting #Podcasts #PodcastersOfInstagram #PodcastShow #AudioContent #PodcastHost #PodcastCommunity #FoodAndBeverage #TechSolutions #CafeOwners #RestaurantTech

Join us on "Bean There Done That!" for an engaging episode with Lauren Hall, a force in entrepreneurship who turned challenges into opportunities. This episode features an in-depth interview with Lauren Hall, a serial entrepreneur and CEO/founder of Ivvy, sharing her remarkable journey from starting her first company at 17 in South Africa to building five multi-million dollar companies across various industries and now making a significant impact in Australia. Overcoming immense personal and professional adversity, including the traumatic loss of her father and relocating to Australia with nothing, Hall's story is one of resilience, adaptability, and unwavering determination. With over 25 years of experience, raising over 30 million in capital, and scaling businesses globally, she shares insights into overcoming obstacles, the power of believing in oneself, the importance of building a supportive team, and her vision for Ivvy. Hall also discusses the challenges and responsibilities of being a female entrepreneur, advocating for equality and offering advice to the next generation. Her journey is not only a testament to her indomitable spirit but also serves as inspiration for entrepreneurs and leaders around the world.

🌟 Highlights & Key Takeaways:
🚀 Lauren Hall's entrepreneurial journey from starting her first company at 17 to becoming a global entrepreneur.🌍 Her success in building multimillion-dollar companies across diverse sectors, including technology and pharmaceuticals.💡 The importance of resilience: Lauren shares how overcoming significant adversity was pivotal in building her business.🌐 Insight into the challenges and triumphs of global expansion and the role of innovation in business scalability.🏅 Lauren's perspective on leadership, the power of building the right team, and fostering a culture of excellence and innovation.🎯 The critical role of personal branding in entrepreneurship and the impact of social media.🎉 Celebrating achievements while emphasizing the journey over the destination.Take action based on the episode:Embrace the journey of entrepreneurship with resilience and open-mindedness. Draw inspiration from Lauren's story to navigate your path, invest in building a strong team, and don't shy away from challenges. Remember, it's the relentless pursuit of your vision that defines success.
Engage with us:We'd love to hear your thoughts on this episode! Subscribe, rate, and review "Bean There Done That!" and share your takeaways.
Produced by The Podcast Boss https://www.thepodcastboss.com.#Entrepreneurship #Resilience #Innovation #Leadership #GlobalBusiness #PersonalBranding #LaurenHall #Podcast #BeanThereDoneThat #ThePodcastBoss #Inspiration

In this episode of "Bean There, Done That" Phillip Di Bella  alongside returning guest Alan Bonsall, delves into the significant findings of a pivotal paper titled "The Future for Independent Cafes in Australia." This research, spearheaded by Gianna Di Bella, Alan Bonsall, and Nick Parfitt, offers a comprehensive analysis to chart a course for success in the challenging terrain of Australia's coffee and hospitality sector.Introduction and Background (00:02 - 03:06):
The episode kicks off with an introduction to the show's purpose, highlighting the mission of The Coffee Commune to foster collaboration within the coffee community (01:11).The significance of conducting an independent study with a broad perspective is underscored, setting the stage for a discussion on the challenges and opportunities for café owners in Australia (02:03 - 03:06).Study Overview and Methodology (03:06 - 05:19):
Alan Bonsall provides an overview of the study's ground rules, emphasizing the need for an independent, comprehensive analysis to guide the future of cafes across the nation (03:25 - 04:17).The methodology behind the study is detailed, explaining how the research was conducted to gather actionable insights into the challenges facing small businesses and cafes specifically (04:17 - 05:19).Key Findings and Challenges (05:19 - 13:41):
A critical examination of the perceived problems versus the actual issues reveals a gap in business operating skills, ineffective brand storytelling, and the impact of increased costs and administrative complexities on café operations (07:35 - 13:41).The episode discusses the current state of cafes in Australia, emphasizing the importance of customer acquisition and the role of branding and storytelling in achieving business success (09:15 - 13:41).Strategies for Success (13:41 - 40:30):
Innovative approaches to attracting loyal customers, improving business image, and mitigating costs are explored, with a particular focus on the power of community and technology in overcoming challenges (29:57 - 33:13).The discussion highlights the necessity of having realistic expectations and the value of trust and collaboration in navigating the business landscape (33:13 - 35:35).Time management and the strategic importance of branding and marketing are emphasized as crucial elements for business success (37:36 - 39:34).Government Engagement and Conclusion (40:30 - 52:16):
The role of government in business success is critically examined, advocating for more meaningful engagement with industry experts before implementing policies that affect businesses (40:47 - 45:23).The episode concludes with a reflection on the key to business success, underscoring the importance of strategy, customer focus, and adaptability in today's market (45:23 - 52:16).Conclusion:This episode of "Bean There, Done That" provides a rich analysis of the challenges and opportunities facing independent cafes in Australia. Through a detailed discussion of a comprehensive study, Phil Wood and Alan Bonsall offer valuable insights and strategies for café owners to navigate the complexities of the industry, emphasizing the importance of operational skills, branding, cost management, and government engagement. The episode serves as a testament to the power of community, collaboration, and strategic thinking in achieving business success.
Produced by The Podcast Boss
#BusinessChallenges #OperationalSkills #BrandStorytelling #CostManagement #GovernmentPolicies #CustomerLoyalty #MarketAdaptation #TechnologyInBusiness #CommunitySupport #StrategicPlanning #IndependentCafes #EfficiencySustainability #BureaucraticNavigation #IndustryCollaboration#BeanThereDoneThatPodcast #CafeIndustryInsights #BusinessGrowthStrategies #HospitalityTrends #AustralianCafes #OperationalExcellence #BrandBuilding #CostEfficiency #PolicyImpact #CustomerEngagement #TechInHospitality #CommunityInBusiness #StrategicSuccess #PodcastForEntrepreneurs #Podcasting #BusinessPodcasts #HospitalityP