Beyond Hello: Creating Lasting First Impressions in Dental Offices The Dental A Team Podcast

Dana and Tiff dive into the topic of creating exceptional first impressions in dental offices. They explore practical strategies for creating a welcoming atmosphere that instills confidence and trust in patients from the moment they arrive. From personalized greetings to thorough attention to cleanliness and organization, they emphasize the importance of every detail in shaping a positive patient experience.
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TRANSCRIPT:

The Dental A Team (01:04:00.494)
Hello, everybody. We're so excited to be here. Dana and I just brainstormed just a second on what we were going to chat about today. We've always got our topics, but we kind of have to brainstorm. And sometimes they feel like, gosh, Dana, I was like, I don't know, I feel like we just did this one. But I think we can dive deeper. And I think you've got me spinning in a different direction that I hadn't even thought of. That is the power of teamwork. So Dana, thank you for being here. Thank you for spinning my brain always and seeing that other side you actually.
 
You just come and clutch with that a lot during team meetings, during consulting, during podcasting. Like you really truly are able to see a different side that I don't always see. So thank you. Thank you for being here. How are you doing today? Good. Thanks for having me. You know, these are always so fun. I know. I love it. I love how we get to see each other now. When we started these, we couldn't see each other and we could just be wearing, you know, pajamas or whatever we wanted, but it's okay.
 
But I do love that we get to see each other. I remember like the first couple ones we had all three of us, we had Niki and Brit on there. And it was like so weird. And we were like, is this so weird? And now it would be really weird not to see you. Weird how, it's funny how like quickly that switches. So if you're listening, know that there's a video out there on the interweb somewhere. If you could see our blonde hair and beautiful faces anytime you want. I think it's on, I think we started putting them on YouTube every time and they're always on Instagram.
 
probably TikTok, I would assume that it's on TikTok. I should know these things. But anyways, today we are talking about first impressions. So if you haven't listened to it yet, we did a deep dive on the phone call and how that value of the first phone call can turn into a scheduled appointment. So that was kind of our first impressions phone call. This time we're gonna deep dive a little bit further into the patient actually coming to the practice.
 
So they've already had the phone call, they've already been scheduled, they've already gotten the confirmation emails and texts, and you've gotten the paperwork, all of those pieces, and now they're coming into the office. So Dana, this was your brainchild. You were like, no, we're going to do an office. I think it's brilliant. Duh. Duh, Tiff. How do you want that to look for your practices? If you were to walk into one of the practices that you've consulted, how do you expect that first impression to go?
 
The Dental A Team (01:06:18.254)
I want it to be so warm and welcoming and that the instant the patient walks in, this is a place that they want to be. They feel comfortable being dental, right? We know it can be an anxiety space for a lot of patients. And I think more patients, right? Than not. They anticipate maybe pain, some discomfort, some maybe even embarrassment because they don't love what their teeth look like or, you know, they're just,
 
generally in pain from coming in, right? They're coming in to deal with pain. And so that can be an anxiety space for a lot of people. And the more warm and welcoming they feel from the second that they walk in, again, it's just that safe space, right? That trust that we a