860 episodes

The Dental A Team podcast is to here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS to be:

Be more efficient
Have more fun
Improve doctor and team communications
Eliminate frustration
And make your life easier!

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New episodes every Tuesday, Wednesday, and Thursday.

The Dental A Team Podcast Kiera Dent

    • Business
    • 4.9 • 259 Ratings

The Dental A Team podcast is to here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS to be:

Be more efficient
Have more fun
Improve doctor and team communications
Eliminate frustration
And make your life easier!

Jump in! They are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!

New episodes every Tuesday, Wednesday, and Thursday.

    Getting Team Buy-in For a New Service

    Getting Team Buy-in For a New Service

    Brad Titensor with Dental Warranty is back already! This time, he and Kiera talk about getting your team excited about incorporating and utilizing a new service in the practice, including: steps for integration, goal-setting, building habits, and what a presentation to patients sounds like.
    Episode resources:
    Learn more about Dental Warranty 
    Get a DAT discount on a Dental Warranty demo!
    Reach out to Kiera
    Watch DAT Podcasts on YouTube
    Practice Momentum Group Consulting
    Subscribe to The Dental A-Team podcast
    Become Dental A-Team Platinum!
    Review the podcast
    Transcript:
    Kiera Dent (00:00.784)
    Hello, Dental A Team listeners. This is Kiera. And I just wanted to bring Brad on from dental warranty again, because he was asking me a question of how do you get a team bought into wanting to put a warranty on or how do you get other offices wanting to, your team members incentivize to do this? And I'm a freaking team member. So I thought, Brad, I was going to get, just give him some verbiage right now. And I thought I'm going to hit record so that way we can give you guys my real time live feedback of how like, cause that's the next thing. Like doctors, you're so jazzed. You're so pumped about.
     
    putting dental warranty into the practice and then the team says, I don't want to do that. Like welcome to everything else, right Brad? So Brad, welcome back to the podcast. You're part of dental warranty. Hello, welcome back. Okay, ask me your question and let's just do this live. I'm going to do some verbiage recording and we'll do this as part two of your guys's podcast of like what to do when you take it to the team. So ask me your questions and let's just rip live.
     
    Brad (00:39.502)
    Yep, thank you. Good to see you.
     
    Brad (00:54.254)
    Yeah. So, so one thing that we deal with sometimes is, you know, doctors love the idea. So they see the value firsthand. Okay. This is something that really is going to protect my bottom line, help my practice, grow my patients. but they kind of hand it off to their team and the team feels, that they already have enough on their plate and either they're already busy. What's, you know, one more thing we all heard, you know, the doctor comes back from some sort of conference or meeting like, gosh, who's calling me now? So.
     
    So I know we do a lot of RN to keep it so simple and so streamlined for the team to use. But yeah, so my question was how to get the team excited about doing this? And if there's anything you'd recommend to help encourage them to kind of just build it in and just utilize it.
     
    Kiera Dent (01:36.016)
    For sure. Okay, so let me understand a little more of the true pieces. So me as a team member, what do I actually have to do? What do I have to do for processing? How much is it? Kind of walk me through some of those more specific details and then I'll tell you exactly as a team member what I do as a TC, what I do in my practices to give you guys some of that verbiage. And I think this is for anything you implement. We're just gonna use dental warranty as my example today.
     
    Brad (02:01.902)
    Perfect, yep. So for the office, the team that you use, what they'll do is they'll create their own dental warranty procedure code, so just their own dummy code, and they're gonna build it in right on the treatment plan. So you're gonna list the treatment they're receiving and the six -year protection plan, similar to how some offices might do fluoride or whatnot. You're gonna build it in as part of the process, and then you're gonna offer it to the patient right there along with the treatment. Here's your crown, your buildup, your two fillings, and your six -year protection plan.
     
    Kiera Dent (02:19.536)
    Mm -hmm.
     
    Brad (02:28.782)
    This is what your dental insurance is going to save and here's your total that includes your coverage. So it's really that simple. And then we are integrated with Thentrix, Eagle Soft, Open Dental, and they'll have their own d

    • 38 min
    Onboarding Effectively (and Using Your Team to Do So)

    Onboarding Effectively (and Using Your Team to Do So)

    Tiff and Dana walk through what onboarding is, and how to utilize your team to update and carry out the methods. The consultants touch on how to prioritize the onboarding schedule, what often is missed in the onboarding process, and why it’s so critical to be systems-dependent instead of people-dependent.
    Episode resources:
    Reach out to Tiff and Dana
    Watch DAT Podcasts on YouTube
    Practice Momentum Group Consulting
    Subscribe to The Dental A-Team podcast
    Become Dental A-Team Platinum!
    Review the podcast
    Transcript:
    The Dental A Team (00:00.174)
    Hello, Dental A Team. We are so excited to be here with you today. I have Dana with me. She is my favorite person for this kind of topic. She's my favorite person to podcast with. Don't tell everybody else that, but I love podcasting with you, Dana. So thank you for being here, Dana. I'm going to pick your brain a ton on this subject. So I'm super excited. How are you today?
     
    I'm doing good. Excited to be here. I love the podcast. You know what, Tif? I will be honest to say podcasting was always something that made me super nervous in the beginning. And I've grown to love it so much. And part of that is because I get to do it with you. thank you. I appreciate that. I really do enjoy it. I think I love getting my time in with you. And this is the best way that we can do it in our virtual company right now. So I love it. Thank you.
     
    All right, Dana, today we are talking about some onboarding tips, which I think we have talked about this a lot. We just said that. We talked about onboarding a lot this year. There's a lot of podcasts that have gone out on onboarding or building out your operations manual. But today I kind of wanted to spin it. We won't take a whole super long time kind of diving into the operations manual side of it. But I really wanted to spin it today and talk.
     
    about some systems that you've used Dana for practices. And I say this every time Dana is my operations manual guru. So I lean on you pretty heavily. I want to talk about first, I want to define onboarding. Number one, like what is it? What is it not? And then number two, I really want to talk about how we can utilize the team to effectively update onboarding and really carry it out because I think leadership or doctors like
     
    they get a little stressed out about it. And I sometimes wonder if it's because we feel the weight of the new hire on us and we think we have to do everything. And it's just not always the case. So first, Dana, what would you define onboarding a team member into a dental practice as? Yeah, I think onboarding is the complete process of bringing on a new team member and training them from start to finish on all of their tasks, their job responsibilities, their job descriptions.
     
    The Dental A Team (02:16.238)
    and culture pieces in the practice. So I always want to include that mission, the vision, the core values and onboarding them culturally too. And it includes all of the HR pieces. So are they attached to their benefits? Have we done their employment eligibility? All of those pieces are included in onboarding. Yeah, totally, totally. And I think you said like the successful part of it, right? And that really truly means
     
    within that onboarding time period, whatever you choose that to be, we typically will say like a 30, 60, 90, so you have a 90 day onboarding protocol. But whatever that length of time is, that person, whoever it is that's onboarding, whatever position it is, should be able to carry out 80 at the low end, but I would say at least 90 % of that position's duty and be able to carry the KPIs that go along with that position to success. So successfully onboarding,
     
    Like you, I love that word because it really, it really pulls out the trigger point of the onboarding. Cause I think often, well, number one in dentistry, how do we, how do we typically onboard? We're like, my gosh, you're a dental assistant. Fantastic. You have two weeks

    • 26 min
    Prepping for Uncertainty

    Prepping for Uncertainty

    Amid the tumult of an election year and rising inflation, Kiera is joined by Brad with Dental Warranty to talk about peace of mind. Together, they discuss why warranty is so critical, what additional revenue looks like, how to sell patients on the investment, and more.
    Episode resources:
    Learn more about Dental Warranty 
    Get a DAT discount on a demo!
    Reach out to Kiera
    Watch DAT Podcasts on YouTube
    Practice Momentum Group Consulting
    Subscribe to The Dental A-Team podcast
    Become Dental A-Team Platinum!
    Review the podcast
    Transcript:
    Kiera Dent (00:00.714)
    Hello, Dental A Team listeners. This is Kiera and today I'm super pumped. I've got an amazing guest on the podcast today. We're going to be talking to you guys about a couple different things of how to bring in additional revenue to your practice. I think all of us would love that, especially with uncertain times. I mean, we've got an election year, we've got patients doing a couple of funny things. We've got an inflation year. And so I thought it was very poignant and pertinent to bring on Brad with Dental Warranty today, just talking about different ways that we can kind of, I don't know, I feel like.
     
    insulate our practices against the uncertainty of times that we're headed into. I feel like never be afraid. Let's create a game plan and then you guys can execute and you can capitalize and win because I believe when people are afraid is the greatest opportunity for practices to flourish if they've got a good plan in place. So Brad, welcome to the show today. How are you?
     
    Brad (00:46.478)
    Doing well, Kiera, thanks for having me on board.
     
    Kiera Dent (00:49.418)
    Yeah, Brad and I usually hang out at in -person events. We haven't seen each other this year, so I feel like I'm really glad we're on the podcast, because I haven't had my chit chat with you, you know, on the bus rides and all the different events we go to. It's been a hot minute, so. Yeah, likewise, agreed. So Brad is with Dental Warranty. You guys have probably heard him on the podcast. I am one of the biggest believers of Dental Warranty, because I feel like watching dentists all the time, dentists just overpay.
     
    Brad (01:00.622)
    That's right. Yes, it's great to catch up. It's been too long.
     
    Kiera Dent (01:17.578)
    in the way like you don't think you're overpaying by doing free dentistry and the thought of you're losing money constantly on doing free dentistry. We are in a time and an era where you no longer have to do this. You can give the patient peace of mind. You can close more cases with it. You can have it to where your patients are getting the services that they need. And in addition to that, it is actual additional revenue kind of like membership plans at other places, but in a way that's not slimy, it's not greedy, it's nothing. It's truly giving the patients a better service.
     
    that they need. Like I do not think any of us would ever say that AppleCare is greedy on our phones. I think all of us just have peace of mind that my super expensive, I don't know, $1 ,500 phone phone productive. And that's a $1 ,500 freaking phone for two years that we are willing to pay AppleCare on. But our mouths that we use every single day, like we literally eat with them. I just think it's so cool. So Brad, there's my soap box. Welcome everybody. If you can't tell, I think Dental Warranty should be in every practice, but Brad, go ahead.
     
    Let's talk about this additional revenue stream and the uncertainty of an election year and all those different things and how really making sure we insulate and protect our patients could be a beautiful thing this year.
     
    Brad (02:20.654)
    Yeah, absolutely. Now it's funny you mentioned that kind of protection on Apple care on your phone. I was actually just talking with a dentist. He's like, you know, people buy a warranty on their big screen TV and they don't touch that thing. Maybe dust it every once in a while, but they don't t

    • 37 min
    Fun Dental Facts For the 4th of July

    Fun Dental Facts For the 4th of July

    This episode is for those who want a good time. Happy Fourth of July!
    Episode resources:
    Reach out to Kiera
    Practice Momentum Group Consulting
    Subscribe to The Dental A-Team podcast
    Become Dental A-Team Platinum!
    Review the podcast
     
    Transcript:
    Kiera Dent (00:00.654)
    Hello, Dental A Team Listeners. This is Kiera and happy 4th of July. You all know that if you've been listening for a while, know how much I love holidays and I am so grateful to live in America. I truly feel so blessed to live in a country where me, especially as a woman, is able to have a business and to be able to serve and to be able to live the way I do. And I understand that there are politics and different things that maybe aren't right per se, but I think overall I am just so grateful.
     
    to live in a country that allows me to live and be the person that I want to be. So happy 4th of July to all of you. And today I thought I'd get on with actually a super fun podcast for you. So this is coming from DentistMidtownAtlanta .com. So I've got to give credit because this is not me. Shout out to these doctors and I hope that they are a listening dentist like listener because if you are reach out, mad kudos to you. Literally pulled up. I was like, what am I going to do that would be fun for you guys?
     
    that would just make today as a 4th of July a good time. And so what they have is they actually wrote back fun dental facts for the 4th of July. Like I said, I cannot take any credit of this because I'm literally reading it off of a website. So this is not Kiera Dent. This is not Dental A Team. But I did think it'd be a good time for you guys to hear some amazing 4th of July holiday festival things that are dental specific. So number one, from 19... Excuse me, 1768 to 1770.
     
    the infamous Paul Revere. He went into local newspapers offering his services as a dentist. I had no clue that Paul Revere was a dentist. A few years later, Revere verifies the death of his friend by identifying a bridge he constructed for him. This was the first known case of postmortem dental forensics. I had no idea. So maybe you guys all know that and I'm just new to the dental scene. But that was 1768 to 1770. In 1789, a Frenchman by the name of Nicolas Du Bois, I'm not gonna say last part.
     
     for porcelain teeth. I had no clue 1700s. And you guys I think it would be really fun as a team if you guys want when you get back into the office because I'm sure today you're celebrating but kind of play some of these and ask people what year these things are done. I think it could be a fun dental one. Like I said, today's podcast I hope is just more of an enjoyable one. Of course, I'll add something tactical to the end for you. But for now, sit back and enjoy these 4th of July dental random pieces. So on the 4th of July in 1790, an American dentist
     
    Kiera Dent (02:24.142)
    flag constructed the first chair made for a dental patient complete with the adjustable headrest and arm extension to hold the dental instruments. In 1825, porcelain teeth began to be manufactured commercially. I did not realize 1825. That's pretty ancient. In 1832, the first luxury reclining dental chair was invented by guess. Do you guys know James Snell? In 1833 to 1850 on the 4th of July, two brothers from France, the
     
    Crocores introduced amalgam filling material for cavities to the United States. So welcome. Thanks to them in 1833 is where amalgam came in. In 1846 on the 4th of July, a dentist named William Morton conducted the first successful public demonstration of the use of anesthesia for surgery. Like I can't imagine dentistry without anesthesia and those poor people who had to go through it before that. So thank you 4th of July. These ones are going back.
     
    These are some interesting dental facts of that. So again, maybe not necessarily per se on the 4th of July, but just some fun dental facts for you. But that's when anesthesia came in. In 1859, the American Dental Associa

    • 13 min
    Deciphering Your True Overhead

    Deciphering Your True Overhead

    Tiff and Dana share the Dental A-Team method to understanding your practice’s true overhead, and how to budget to get that overhead to where you want it to be.
    Episode resources:
    Reach out to Tiff and Dana
    Watch DAT Podcasts on YouTube
    Practice Momentum Group Consulting
    Subscribe to The Dental A-Team podcast
    Become Dental A-Team Platinum!
    Review the podcast

    • 30 min
    Tax Strategies to Prepare for an Associate Buy-In

    Tax Strategies to Prepare for an Associate Buy-In

    Morgan Hamon returns to the podcast and Kiera dives deep with him. They focus on how owners/doctors can prepare their cash flow and tax planning for an associate buy-in, including the ideal time to execute, time horizon, three common frustrations and how to avoid them, and so much more.
    Episode resources:
    Learn more about HDA Accounting Group
    Connect with Morgan: morgan@hdagroupdental.com 
    Listen to episode 704, What Should You Expect From Your CPA
    Reach out to Kiera
    Watch DAT Podcasts on YouTube
    Practice Momentum Group Consulting
    Subscribe to The Dental A-Team podcast
    Become Dental A-Team Platinum!
    Review the podcast
     
    Transcript:
    Kiera Dent (00:00.686)
    Hello, Dental A Team listeners. This is Kiera and I am so excited. This is one of my favorite guests. He's been on the podcast a couple of times because I felt like I really did not understand my numbers for a long time as a business owner and I felt very dumb. And my first year on taxes, I got like literally my shorts burned so bad with taxes. And Morgan Hamon, owner of HTA accounting, is one of the top accounting companies that I refer to.
     
    They're dental specific. I'm obsessed with it. The office is working with them because I know their numbers are clear. I can read the reports. I know what their profitability is. They're looking at it. So Morgan, welcome back to the show today. How are you?
     
    Morgan (00:37.562)
    Thank you, Kiera. Always a pleasure to be here. Appreciate it very much. And we're all doing great.
     
    Kiera Dent (00:44.047)
    Good. Well, I know you guys just finished up taxes. So April, I know you go clear till September. Morgan, help me understand. Why do people ever do an extension? Is it just because they don't have like the cash of it? Like, what is the benefit of doing an extension? I just need to know this for my own personal satisfaction because I don't know.
     
    Morgan (00:58.554)
    the extension, there's really no, I would say, benefit of doing an extension. Part of it is just kind of realistically looking like what can be done during the first few months of the year. And so extensions are pretty normal. And just so everybody knows, the IRS really doesn't care. The extensions are automatic, no questions asked, no adverse consequences. And truth be told, they really don't care.
     
    The IRS really doesn't want every tax return by April 15th. They can't process it. They can't process what they get by April 15th. So, being able to extend the personal returns out to October 15th and the personal returns out to September, or the corporate returns to September 15th actually helps the IRS. They really don't care. Why the April 15 deadline is important is because that's when the IRS wants their money. So, and that is a common misconception.
     
    Kiera Dent (01:50.542)
    Yes.
     
    Morgan (01:53.114)
    that the taxes do April 15 or do when you file the tax return. Both of those are incorrect. The truth is the IRS, they want paid as you earn the money during the year is the truth, which is why if you're a W -2 employee, you have mandatory wage withholding. And if you're a business owner, you're supposed to send in some estimated payments during the year to pay that in so that by the end of the year,
     
    substantially paid in and then doing the tax return is more of a paperwork drill than a cash call, ideally. But that's why extensions exist, how they work. Just realistically speaking from an accountant's point of view, if people are wondering, why is my return on extension? Well, part of it is just understanding the workflow. So,
     
    As everybody hopefully knows, if you own a dental practice, you're almost sure to have what's called a pass -through entity, whether that's a sole proprietor, an S corporation, or a partnership. And what that means is the practice itself does not pay income tax. The profit realized by year end passes through to the personal tax return and you pay your tax personally. So before we can do a personal

    • 46 min

Customer Reviews

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259 Ratings

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Thank you!!

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This is a non-filtered straight to the point podcast for Dentists and teams. I appreciate the openness and transparency into the gritty details that go behind the scenes of dental offices that nobody else can speak to.

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