Dental Drills Bits

Sandy Pardue & Dana Salisbury
  • 4.8 (38)
  • MANAGEMENT
  • UPDATED WEEKLY
Dental Drills Bits

Sandy Pardue of Classic Practice Resources & Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.

  1. 3D AGO

    Too Sick to Work? Managing the Unexpected Absentee

    Episode Description Unexpected call-outs can throw your dental practice into chaos—but they don’t have to! In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down how to create an attendance culture that keeps your team accountable without being rigid. They’ll share real-world strategies for managing sick calls, setting clear attendance policies, and keeping your team engaged. What You’ll Learn: ✅ How to prevent a culture of absenteeism from spreading in your practice 🚫 ✅ The importance of direct communication about attendance expectations 🗣️ ✅ Why texting in sick is a problem—and how to fix it 📵 ✅ A reward system that actually works to improve attendance 🎯 ✅ How to balance compassion with accountability when employees need time off ⚖️ ✅ The must-have policies every practice needs for handling sick days ✍️ Real Results in Action: Sandy shares how one dental office cut unexpected call-outs dramatically using a simple "Ping Pong Game" reward system—and how you can implement it in your own practice! 🎟 SPECIAL OFFER: Want to master front desk efficiency? Don’t miss Front Desk Pro! 📍 Philadelphia, PA – May 9, 2025 Use promo code "Secret Sauce" for $100 off your registration! 👉 Register now at ClassicPractice.com 📢 Sponsored by: ✅ Plan Forward – The dental membership plan partner that helps your office thrive.  💡 Take Action Today: Don’t let last-minute sick calls disrupt your practice! Take Sandy’s Challenge: ➡️ Review your attendance policies—are they clear and effective? ➡️ Establish a protocol for how employees must call in sick 📞 ➡️ Consider an attendance reward system to boost reliability 🎟️ 👍 Subscribe & Leave a Review: Enjoyed this episode? Subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies.

    21 min

  2. MAR 3

    Interviewing for the Right Hire

    Hiring is one thing—but the interview process is where you make or break your chances of getting the right person. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share expert strategies to help you conduct interviews with confidence, ask the right questions, and avoid costly hiring mistakes. What you’ll learn: ✅ The difference between situational vs. behavioral interview questions—and why both matter 🎯 ✅ Why working interviews are a legal and financial risk you shouldn’t take 🚫 ✅ The must-ask questions that reveal a candidate’s true communication skills and work ethic 💬 ✅ How to use group interviews to quickly identify top candidates 👥 ✅ The secret to assessing body language, energy, and attitude in an interview 🔍 ✅ A step-by-step process to make better hiring decisions faster ⏳ Real Results in Action: Sandy shares how a simple group interview strategy helped find top hires in just one session—and how you can use it to streamline your own process! 🎟 SPECIAL OFFER: Want to master front desk efficiency? Don’t miss Front Desk Pro! 📍 Burbank, CA – March 28, 2025 📍 Philadelphia, PA – May 9, 2025 Use promo code "Secret Sauce" for $100 off your registration! 👉 Register now at ClassicPractice.com 📢 Sponsored by: ✅ Plan Forward – The dental membership plan partner that helps your office thrive. Mention Dental Drill Bits for an exclusive offer! Learn more here. 💡 Take Action Today: Don’t let a bad interview process lead to a bad hire! Take Sandy’s Challenge: ➡️ Review your interview questions—are they revealing enough about candidates? ➡️ Consider a group interview to quickly assess multiple applicants ➡️ Implement situational & behavioral questions to uncover real insights 👍 Subscribe & Leave a Review: Enjoyed this episode? Subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies.

    28 min

  3. FEB 24

    Finding the Right Candidate

    Finding the Right Candidate Hiring the right person for your dental practice can feel like searching for a unicorn—but it doesn’t have to be! In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury dive deep into how to attract and hire top talent for your dental practice without the frustration. What you’ll learn: ✅ Why a strong job ad is your first (and biggest) hiring tool ✍️ ✅ How to attract working professionals instead of job hoppers 💼 ✅ The balance between experience, attitude, and coachability ⚖️ ✅ Why phone screenings matter—and what to listen for 📞 ✅ The secret to making your practice the workplace of choice 🏆 ✅ A step-by-step plan to streamline your hiring process 🔄 Real Results in Action: Sandy shares how a well-placed blind ad led to 180 applicants in just a few days—and how this approach can help you find the right candidate faster than you think! 🎟 SPECIAL OFFER: Want to master front desk efficiency? Don’t miss Front Desk Pro! 📍 Burbank, CA – March 28, 2025 📍 Philadelphia, PA – May 9, 2025 Use promo code "Secret Sauce" for $100 off your registration! 👉 Register now at ClassicPractice.com 📢 Sponsored by: ✅ Plan Forward – The dental membership plan partner that helps your office thrive. Mention Dental Drill Bits for an exclusive offer! Learn more here. 💡 Take Action Today: Don’t let hiring challenges slow down your practice growth! Take Sandy’s Challenge: ➡️ Review your current job ad—does it attract the right candidates? ➡️ Implement a phone screening process to filter applicants faster ➡️ Make your hiring process an extension of your practice culture 👍 Subscribe & Leave a Review: Enjoyed this episode? Subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies.

    21 min

  4. FEB 17

    Front Desk Chaos to Clarity

    Front Desk Chaos to Clarity Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the biggest front desk challenges in dental practices—how to maintain consistency and organization when multiple team members rotate through the same position. 🔄 One doctor from the Dental Drill Bits Facebook group asked: How do I streamline communication and documentation when different front desk employees work on different days? Sandy and Dana break it all down, sharing real-world strategies to bring clarity and structure to the front office. They discuss the importance of detailed checklists, clear procedures, and training that eliminates confusion, ensures predictability, and keeps both doctors and teams stress-free. Plus, they dive into the hidden risks of poor communication—and how to fix them fast. Key Takeaways: ✔️ Why inconsistency in front desk processes causes frustration for both doctors and employees 😫 ✔️ How standard operating procedures (SOPs) create predictable and stress-free workflows 📋 ✔️ The must-have checklists that keep your front office running smoothly every day ✅ ✔️ How to prevent micromanagement while still ensuring accountability 🔄 ✔️ Why role clarity reduces conflict and improves team morale 🙌 ✔️ A step-by-step action plan to start organizing your front office today 🏁 Sandy also shares how Front Desk Pro attendees are already using these strategies to create smoother, more productive front desks! 🎟 SPECIAL OFFER: Want to master front desk efficiency? Don’t miss Front Desk Pro! 📍 Burbank, CA – March 28, 2025 📍 Philadelphia, PA – May 9, 2025 Use promo code "Secret Sauce" for $100 off your registration! 👉 Register now at ClassicPractice.com Sponsors: ✅ Plan Forward – The dental membership plan partner that helps your office thrive. Mention Dental Drill Bits for an exclusive offer! Learn more here. Take Action Today: Don’t let front desk chaos slow you down! Take Sandy’s challenge: ➡️ Sit down with your front office team and list everything that needs to happen daily ➡️ Create a simple checklist to ensure consistency ➡️ Store your SOPs in a digital folder or binder for easy training and accountability Subscribe & Leave a Review: Enjoyed this episode? Don't forget to subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies.

    21 min

  5. FEB 10

    Do You Really Need an Office Manager?

    Episode Title: Do You Really Need an Office Manager? Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the most common dilemmas for dental practice owners—Do you really need an office manager? 🤔 Hiring an office manager can seem like the perfect solution to reducing stress and improving operations, but without a clear role definition, it can create more challenges than solutions. In this episode, they break down when an office manager is truly needed, what skills are essential for success, and whether team leaders might be a better alternative. They also discuss how to structure leadership within a practice to maximize efficiency, build team culture, and create accountability. Key Takeaways: ✔ Should your practice have an office manager, or is there a better solution? 🤷‍♂️ ✔ The most common mistakes practice owners make when appointing an office manager 🚨 ✔ What to look for in an ideal candidate (hint: it's not just about tenure) 🎯 ✔ The power of team leaders and how they can provide structure without creating bottlenecks 🔄 ✔ Why communication is critical and how to prevent role confusion 🗣️ ✔ How to train and empower leadership within your team for long-term success 🚀 They also highlight upcoming training opportunities that can help practice owners and office managers strengthen their leadership skills and build a thriving, efficient team. Listen Now: 🎧 Tune in to the full episode here: [Insert Podcast Link] 🎟 SPECIAL OFFER: Thinking about leveling up your front office leadership? Don’t miss Front Desk Pro! 📍 Burbank, CA – March 28, 2025 📍 Philadelphia, PA – May 9, 2025 Use promo code "Secret Sauce" for $100 off your registration! 👉 Register now at ClassicPractice.com Sponsors: ✅ Plan Forward – The dental membership plan partner that helps your office thrive. Mention Dental Drill Bits for an exclusive offer! Learn more here. Take Action Today: Start evaluating your leadership structure! Do you need an office manager, or would team leaders be a better fit? Outline clear roles, set accountability measures, and ensure every leader knows their purpose. Subscribe & Leave a Review: Enjoyed this episode? Don't forget to subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you more valuable content.

    27 min
  6. Mastering Onboarding for a Thriving Dental Practice

    FEB 3

    Mastering Onboarding for a Thriving Dental Practice

    Episode Title: Mastering Onboarding for a Thriving Dental Practice Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana dive into the make-or-break process of onboarding new team members in a dental practice. A strong onboarding system not only prevents turnover but also sets the stage for a thriving team culture and long-term success. 🚀 They share real-world experiences, practical strategies, and actionable steps to ensure new hires feel welcomed, supported, and set up for success from day one. Key Takeaways: ✔ The biggest onboarding mistakes that lead to early resignations 🚨 ✔ How to create a structured onboarding journey that boosts retention 🎯 ✔ Why assigning a buddy system makes integration seamless 👫 ✔ The power of checklists, SOPs, and training milestones 📋 ✔ How to gather feedback to continuously improve your onboarding process 🔄 ✔ What “turnover trauma” is and how to prevent it from costing your practice thousands 💸 They also discuss Sandy’s upcoming Front Desk Pro seminar, where dental teams can get hands-on training to improve efficiency, communication, and patient experience. Listen Now: 🎧 Tune in to the full episode here: [Insert Podcast Link] 🎟 SPECIAL OFFER: Sign up for Front Desk Pro and use promo code "Secret Sauce" for $100 off! 👉 Register at ClassicPractice.com Sponsors: Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/ Take Action Today: Start tracking your open time and production goals now! Print out your schedules, analyze past weeks, and involve your team in finding solutions. Remember, every day is an opportunity to optimize your schedule and serve your patients better. Subscribe & Leave a Review: Enjoyed this episode? Don’t forget to subscribe to Dental Drill Bits and leave a review. Your feedback helps us continue to deliver valuable content!

    23 min

  7. JAN 27

    Wasted Time, Open Time, and Maximizing Your Schedule

    Episode Title: Wasted Time, Open Time, and Maximizing Your Schedule Episode Description: Welcome to another exciting episode of Dental Drill Bits! This week, Sandy Pardue is joined by a very special guest—Dana Pardue Salisbury, the original co-host and HR business professional. Together, they kick off the new season with a deep dive into one of the most critical topics for dental practices: managing open time in your schedule. Discover actionable tips to identify, track, and eliminate wasted time in your practice. Whether you're dealing with broken appointments, patient no-shows, or underutilized slots, this episode equips you with practical strategies to improve productivity, enhance patient care, and boost your bottom line. Plus, hear Dana’s unique perspective on the patient experience and why over-communicating about appointment changes can backfire. Stay tuned until the end for a game-changing resource that could revolutionize how you handle in-house membership plans! What You’ll Learn in This Episode: Dana Salisbury's journey back to Dental Drill Bits and her insights on training and development for dental practices. The real cost of open time and why tracking it is crucial. How to calculate daily, hourly, and per-unit production goals. Strategies to reduce cancellations, no-shows, and last-minute reschedules. The importance of maintaining a reliable call list and leveraging patient interactions. Patient perspective: Why excessive appointment changes can harm patient satisfaction. The role of team meetings in addressing missed opportunities. An introduction to Plan Forward—a custom dental membership platform offering tools for automated billing, patient communication, and more. Sponsors: Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/ Take Action Today: Start tracking your open time and production goals now! Print out your schedules, analyze past weeks, and involve your team in finding solutions. Remember, every day is an opportunity to optimize your schedule and serve your patients better. Subscribe & Leave a Review: Enjoyed this episode? Don’t forget to subscribe to Dental Drill Bits and leave a review. Your feedback helps us continue to deliver valuable content!

    20 min

  8. JAN 22

    Rerun Gold: How to Handle Unauthorized Overtime with Your Employees

    This is a question Sandy Pardue gets quite often in her events, so we decided to cover it here! Here are a couple things you want to do: You need a time clock software. (Sandy recommends a software) Don’t give everyone access to change their time clock. Create a policy, and be super specific in this policy. (Sandy gives us great examples). What to say if someone still violates the policy? (Sandy provides us with what to do, a script, and how many times should we allow it). How to present the overtime policy at a team meeting.

    17 min
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4.8
out of 5
38 Ratings

About

Sandy Pardue of Classic Practice Resources & Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.

Information

  • Creator
    Sandy Pardue & Dana Salisbury
  • Years Active
    2017 - 2025
  • Episodes
    204
  • Rating
    Clean
  • Copyright
    © (c) Copyright, Classic Practice Resources, Inc. ALL RIGHTS RESERVED.
  • Show Website
    Dental Drills Bits

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