204 episodes
Built to Last Megan Huber
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- Business
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4.8 • 23 Ratings
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Ever wanted to hear how powerful women leaders are building their legacy businesses while also balancing marriage and motherhood all done in a fulfilling, joyful, and sustainable way? That’s exactly what Megan and her guests will do. Life can be overwhelming and the day-to-day roles and responsibilities can leave you wondering if you’ve got what it takes to build your dreams.
Tune in each week to learn from Megan Huber, a former high school teacher and Director of Programs for an international coaching company turned business growth consultant and leadership mentor for women entrepreneurs building world-changing empires.
In each episode, Megan will give you the permission, motivation, and tips & tools to step into the role of CEO of your legacy business while also navigating life as a happy wife and Mom.
She’ll also be interviewing powerful women leaders and entrepreneurs to give listeners an inside scoop into what it really looks like to build a business while living a life truly aligned with your family and overall life values.
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What About the Wife? Series (Part 1)
In this heartfelt and personal episode, I share the challenges and experiences my husband, Shawn, and I have faced in dealing with his multiple health issues over the years. From facing advanced stage cancer and a heart attack to blood clots and more, we have navigated through numerous medical traumas together. I delve into how I handle these situations, emphasizing faith and belief in God's healing and managing my emotions to stay grounded.
I reflect on the lessons learned through these trials, including the importance of resilience, patience, and compassion for others facing their own struggles. Acknowledging the loneliness that can accompany such experiences, I offer a message of support to anyone going through similar challenges and encourage reaching out for connection and comfort. Sharing our story, I aim to bring solace and understanding to those feeling isolated in their own battles, emphasizing the value of vulnerability and connection in navigating life's difficulties.
Be sure to subscribe/follow so you don't miss out on the rest of the series.
If you'd like to reach out with your own story, email me at info@structuredfreedom.com
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What the Restaurant Business Can Teach Us About Client Experience with Nicholas Nick
In this engaging discussion, Nicholas Nick and I share our backgrounds in the education sector, drawing on our unique perspectives from working in coaching companies. Nicholas outlines his transition from the restaurant industry to becoming an event coordinator in education, stressing the foundational role of customer relationships and fair systems learned in restaurants.
We move on to explore the crucial role of onboarding in client retention, with Nicholas detailing his 18-day onboarding sequence he had created that emphasizes clear expectations and personalized attention. We challenge the scalability myth of one-on-one onboarding calls, emphasizing its integral role in building strong customer relationships. Understanding diverse client personalities and behaviors is highlighted, underscoring the need for tailored customer experiences and investing in onboarding for long-term satisfaction.
Through personal anecdotes from teaching and the restaurant industry, our conversation emphasizes connecting with individuals on a deeper level to bring out their best. Empathy, respect, and genuine care are highlighted as transformative forces in fostering meaningful relationships, whether in education or business settings. The significance of making individuals feel valued is stressed for building enthusiastic support, with a focus on genuine commitment to meeting their needs.
Tune in for valuable insights and personal stories from Nicholas' years of customer/client experiences.
HIGHLIGHTS:
3:23 Restaurant to Real Estate Success
10:03 Importance of Onboarding
20:26 Scalability vs Customer Care
26:40 Proactive Retention Approach
33:51 IHOP Training and Customer Experience Insights
43:55 Individualizing Approach for Students and Customers
50:24 Going Above and Beyond for a Homeless Customer
CONNECT WITH NICHOLAS:
Lead Mining Pros
Have you registered for THE CLIENT SUCCESS SUMMIT yet? REGISTER HERE
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The Million Dollar Client with Michelle Dunk
Today's episode features a conversation between me and Michelle Dunk, a transformation and success coach. Michelle emphasizes the importance of family, faith, and personalized coaching programs that address healing, manifestation, and personal growth. We discuss the challenges of aligning beliefs with actions for success and the need for tailored support in coaching to drive meaningful results.
During our discussion, we stress the significance of building relationships with clients, creating a sense of community, and aligning pricing with the value delivered to make clients feel valued and appreciated. Strategies like hot seat coaching and small group interactions ensure individualized attention and foster a safe space for clients to share experiences. Michelle's perspective on sacred connections with clients underscores the importance of quality interactions over mere results, promoting authenticity and belonging in coaching programs.
HIGHLIGHTS:
28:15 Fostering Community and Connection
31:04 Importance of Community in Programs
36:41 Treating Every Client as a Million Dollar Client
44:39 Building Strong Client Relationships
MENTIONED IN EPISODE:
Client Success Summit
CONNECT WITH MICHELLE:
Website
Instagram
Facebook Group
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The 5 Mistakes Group Program Marketers Make That Prevents Client Results & Retention
Let's dive into the challenges faced by group program leaders/marketers when it comes to having clients become 'Lifers'.
There's a shift towards prioritizing client retention as essential for long-term business sustainability amidst increasing competition from media outlets and social media algorithms. Also expanded upon is the significance of client retention in generating reliable monthly recurring revenue and maintaining a positive brand reputation.
The evolution of launching techniques over the years, impacted by social media volatility, is discussed alongside five key mistakes hindering client retention.
The Client Success Summit coming in October 2024! REGISTER NOW!
HIGHLIGHTS:
6:44 Changing Landscape of Marketing
13:20 Building Trust with Clients
16:42 5 Mistakes List
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Are You Leaving Your Clients at the Border?
In this episode, I delve into the importance of guiding clients through a program effectively, and discuss the three phases of onboarding - activate, acclimate, and accomplish - and highlight the crucial role onboarding plays in setting clients up for success.
Emphasizing the need to support clients through a process that leads to tangible results, I stress the significance of the onboarding phase in building trust, satisfaction, and referrals. This one delivers with practical tips on assessing client satisfaction, seeking referrals, and enhancing the client experience to drive business growth and longevity.
Join me in reflecting on client engagement strategies and making adjustments for better outcomes and sustained success.
HIGHLIGHTS:
12:17 Leaving People at the Border vs. Walking Them Through
14:48 Leading Clients Through the Process to Prevent Stagnation
23:20 Roadmap for Successful Onboarding
24:40 The Accomplish Phase: Tracking Results and Client Satisfaction
26:00 Importance of Onboarding for Long-term Client Retention
Learn More and REGISTER for the CLIENT SUCCESS SUMMIT LIVE happening October 2024
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Collecting Client Feedback is Essential to Retention
In today's episode, I shared my recent experiences with collecting client feedback and how crucial it is in enhancing the client experience and driving innovation.
Gathering feedback from clients allows for insights into areas needing improvement, innovation, and value addition. It provides a window into potential innovations and improvements that can be made to programs, services, and overall client journey.
Moreover, I discussed the client's perspective on giving feedback, highlighting that clients appreciate feeling heard and valued when their feedback is acknowledged and acted upon.
Responding promptly to feedback, providing transparency on actions taken, and updating clients on improvements are crucial for maintaining strong client-provider relationships and fostering client loyalty.
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Customer Reviews
Paradigms keep shifting
I loved Megan’s interview with Natalie Bullen. They talk about where we are and where we’re heading. The focus was for women, but guys, if you want to be on the leading edge, ladies are leading like we need to, so tune in! I’m glad I did and the energy and strategic thinking was amazing.
A must listen!!
I follow Megan on Facebook and every time she posts I read every single word, so I just knew her podcast had to be even more value packed— and boy was a right! The insights backed with passion and heart will blow you away. If you are a leader/entrepreneur who desires to build and scale a sustainable business that is aligned to you, then subscribe to this podcast now! You won’t be disappointed! Thank you Megan for being such a positive light in this entrepreneurial world!
Smart and powerful for female business owners
Megan is a top notch business strategist. The way she pulls back the curtain on what running a successful business REALLY looks like as a wife and mother is incredibly refreshing and encouraging. Her honesty and candidness about setbacks and her insights on life are priceless. I always finish episodes feeling more equipped and empowered to run my business.