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44 min
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Business Intelligence & Analytics Self Storage Lab
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- Business
Today, we dive into the numbers that make your business run. We will dive into the new buzzword every operator is talking about, Business Intelligence (BI), why attribution is so important, data privacy, and how to setup an infrastructure to measure the right data.
What we cover:
BI is becoming more prevalent
Attribution piece
It’s not just about measuring, it’s about the questions you are asking
Analytics should help you tell a story
Data Privacy + Stats being collected
Tools and resources Operators should be aware of
Defining BI
What is BI? IBM “What is Business Intelligence?”
The biggest misconception
A Self-Storage industry in transition
Brick & Mortar toward a digital experience
Why it’s important?
Ask the question and measure the process
KPIs and OKRs
What should I measure?
Website Analytics → Google Analytics
Where do they come from?
How do they navigate my website?
So many data silos
How do my different data sources all talk to each other?
Microsoft BI
Attribution
The why?
Know where your revenue is coming from
Understanding what is driving the business decisions
Where did they go?
Understanding bounce rates
What is an “exit event” and what can you do about it?
Your contact center
The players
Average time to pick up
Average chat time
Other things to measure
Ratings and reviews
Auto-payment enrollment
Data Privacy & Data Bias
Bad actor examples of inappropriate tracking
Brave browser
Duck-duck-go
Safari Privacy
Best practices to get customers to opt-in
Shake my hand and say hello before you ask for my information
Making a data tool decision
Google suite (GA4 and Tag Manager)
Ability to integrate into current software stack
Intuitive interface
Make sure it’s secure
Mason’s favorite BI tool - Microsoft Excel & Apple’s Numbers
Other resources
Use Youtube
LinkedIn Learning (formerly Lynda)
Coursera
Today, we dive into the numbers that make your business run. We will dive into the new buzzword every operator is talking about, Business Intelligence (BI), why attribution is so important, data privacy, and how to setup an infrastructure to measure the right data.
What we cover:
BI is becoming more prevalent
Attribution piece
It’s not just about measuring, it’s about the questions you are asking
Analytics should help you tell a story
Data Privacy + Stats being collected
Tools and resources Operators should be aware of
Defining BI
What is BI? IBM “What is Business Intelligence?”
The biggest misconception
A Self-Storage industry in transition
Brick & Mortar toward a digital experience
Why it’s important?
Ask the question and measure the process
KPIs and OKRs
What should I measure?
Website Analytics → Google Analytics
Where do they come from?
How do they navigate my website?
So many data silos
How do my different data sources all talk to each other?
Microsoft BI
Attribution
The why?
Know where your revenue is coming from
Understanding what is driving the business decisions
Where did they go?
Understanding bounce rates
What is an “exit event” and what can you do about it?
Your contact center
The players
Average time to pick up
Average chat time
Other things to measure
Ratings and reviews
Auto-payment enrollment
Data Privacy & Data Bias
Bad actor examples of inappropriate tracking
Brave browser
Duck-duck-go
Safari Privacy
Best practices to get customers to opt-in
Shake my hand and say hello before you ask for my information
Making a data tool decision
Google suite (GA4 and Tag Manager)
Ability to integrate into current software stack
Intuitive interface
Make sure it’s secure
Mason’s favorite BI tool - Microsoft Excel & Apple’s Numbers
Other resources
Use Youtube
LinkedIn Learning (formerly Lynda)
Coursera
44 min