28 min
The Secret to Client Satisfaction (Closed Loop Theory) Contractor Cuts
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- Entrepreneurship
In this episode of Contractor Cuts, we tackle a common challenge faced by contractors: dealing with difficult clients. We've all experienced angry, demanding, or unreasonable clients, but there is a simple solution to diffuse these situations before they escalate. The solution is the "Closed Loop Theory," which states that when a client has a question or expectation about their job, a loop is created that doesn't close until they are satisfied.For example, imagine if your cable company told y...
In this episode of Contractor Cuts, we tackle a common challenge faced by contractors: dealing with difficult clients. We've all experienced angry, demanding, or unreasonable clients, but there is a simple solution to diffuse these situations before they escalate. The solution is the "Closed Loop Theory," which states that when a client has a question or expectation about their job, a loop is created that doesn't close until they are satisfied.For example, imagine if your cable company told y...
28 min