Conversations on the Creek Duck Creek Technologies

In today’s episode, Meredith Barnes-Cook, Partner at Resource Pro joins host Rob Savitsky to discuss the state of chatbots in P&C insurance.
Given the rise of generative AI, how are today’s bots different from those of the prior generation? What are the biggest opportunities for insurers to leverage them across their operations? How will they impact the day-to-day life of the individual claim adjustor or underwriter?
Recorded during a networking break at the Insurtech NY 2024 Spring conference, listen in for a quick hitting discussion.
Learn more about Resource Pro by visiting resourcepro.com and connect with Meredith on LinkedIn: linkedin.com/in/meredithbarnes-cook  
Check out all our other episodes and follow, rate and review Conversations on the Creek on Apple Podcasts, Spotify, and by visiting duckcreek.com/podcasts.
 

In today’s episode, Oliver Werneyer, VP of Product Strategy and Innovation at Duck Creek sits down with Bernhard Schneider of PwC to discuss the importance of payments for the insurance industry. Insurers are under immense pressure to reduce their costs, better meet customers’ expectations and innovate and grow their business. We explore how critical payments is to the overall insurance value chain, why insurers struggle to comprehend how much they are even spending on the payments capabilities they provide, and discuss the potential savings insurers can extract from a next generation payments setup. Finally, the discussion also covers what the major opportunities are for insurers in providing better customer experience and customer loyalty across several use cases.
 
As mentioned on the show, Duck Creek Payments is now available in the US. By providing a single connection to the entire payments ecosystem, Duck Creek Payments allows insurers to maximize the business value from payments with minimal heavy lifting, massively reduced cost and full compliance. Learn more about Duck Creek Payments by visiting duckcreek.com/product/payments.
 
Also, the Duck Creek and PWC joint payments white paper is available now: https://www.pwc.ch/en/insights/fs/insurance-payment-transformation.html.
 
Check out all our other episodes and follow, rate and review Conversations on the Creek on Apple Podcasts, Spotify, and by visiting www.duckcreek.com/podcasts.

In today’s episode, Rob Savitsky sits down with David Gritz, Founder and Managing Director of Insurtech NY to discuss the role of insurance startup accelerators in facilitating innovation, the evolving role of the MGA and carrier relationship, and the impact that AI is having to drive better business outcomes.
 
What role do accelerator programs play in helping insurers extend their innovation programs? Given the proliferation of MGAs (some of which are coming out of accelerators), how should carriers be approaching and evaluating partnerships? What are some of the more prominent AI and advanced analytics use cases being implemented across the insurance value chain?
 
Listen to hear more about the next wave of innovation impacting the industry and how carriers can best position themselves to succeed in the future.  
 
Learn more about Insurtech NY and their 2024 Spring Conference on March 20-21: https://www.insurtechny.com/
 
Register now for Duck Creek’s Formation ’24 conference on May 21-23 in Dallas, TX. With a theme of “Simplifying Together,” collaborate with some of the greatest minds from across the industry to build, learn, and innovate together. To reserve your seat, visit https://events.duckcreek.com/formation/home?ref=eventcorpsite
 
Check out all our other episodes and follow, rate and review Conversations on the Creek on Apple Podcasts, Spotify, and by visiting www.duckcreek.com/podcasts.

In Duck Creek’s annual reflections and predictions on the Creek episode, hosts Rob Savitsky and Zach May sit down with fellow millennial, Ema Roloff of Roloff Consulting, to rewind the tape on 2023 and crystalize their visions for the evolving terrain of the insurance industry in 2024.
 
With older workers retiring in droves, what have carriers been doing to attract younger workers and what will they be doing in 2024? What impact have we seen thus far by generative AI and what impact will it have in the coming year? Will claims teams reinvent themselves in 2024 or will it be more of the status quo?
 
Listen to this special episode where the guest temporarily becomes the host and vice versa, and hear Ema, Rob, and Zach each provide their takes on key trends that will shape the industry in the year ahead.
 
Connect with Ema on LinkedIn or by visiting her website at https://www.roloffconsulting.com/. 
 
Check out all our other episodes and follow, rate and review Conversations on the Creek on Apple Podcasts, Spotify, and by visiting https://www.duckcreek.com/podcasts/. 
 
Finally, Conversations on the Creek has been named the #1 Best Insurtech Podcast by FeedSpot. Check us out there: https://podcasts.feedspot.com/insurtech_podcasts/. 
 

In today’s episode, Rob Savitsky sits down with special guest, Sully McConnell, Head of Insurance at Snowflake, as well as his colleague, Dan Katz, Senior Director of Product Management at Duck Creek to discuss the state of data strategy in insurance.
 
They kick off the conversation by having a lively discussion around why it is more important than ever for carriers to be thinking about their enterprise data strategy. From there, both Sully and Dan offer up their perspective on the components for fostering successful data governance. The conversation evolves into a discussion around the consequences of poor data quality, as well as the importance of data as insurers look to embrace incorporating generative AI into their operations.
 
As the episode wraps up, the guests provide their viewpoints on where they feel insurers level of data maturity stands across various insurance use cases, as well as make predictions around where they see the top performing carriers will be in the future with respect to how they’ve operationalized their data, invested in data governance and data availability, and adopted generative AI.
 
As mentioned during the episode, Duck Creek’s new data management, reporting and analytics platform, Duck Creek Clarity, which is built on top of the Snowflake Data Cloud and optimized for Microsoft PowerBI is now available. Learn more about Clarity and our partnership with Snowflake by visiting duckcreek.com/product/clarity and duckcreek.com/partner/snowflake.
 
Check out all our other episodes and follow, rate and review Conversations on the Creek on Apple Podcasts, Spotify, and by visiting www.duckcreek.com/podcasts.

In this episode of Conversations on the Creek, host Rob Savitsky continues the conversation from Part 1 and takes the show on the road to the InsureTech Connect (ITC) Vegas ’23 Conference to have quick hitting discussions with several P&C innovators around the most pressing industry trends. Guests include Sabine VanderLinden (Co-Founder & CEO; Alchemy Crew); Tara Kelly (President & CEO; SPLICE Software); Joshua R. Hollander (CEO, North America; Horton International; Host, Insurtech Leadership Podcast) Silvia Diaz-Roa (Co-Founder; ClaimDeck); Ryan Baillargeon (Senior Marketing Manager, Insurance; Glia).
 
If there was one trend that dominated ITC’23 this year, it was generative AI. Not surprisingly, the topic of AI came up at some point in nearly every micro podcast episode in today’s show.
 
See below for the time stamps of each segment to jump to a particular topic and/or guest:
 
[2:15] – Sabine VanderLinden of Alchemy Crew shares her take on investments in generative AI, and the use cases in insurance where she sees initial adoption.
 
[12:41] – Tara Kelly of SPLICE Software describes the role of utilizing surveys to better meet evolving customer expectations.
 
[16:01] - Joshua R. Hollander of Horton International weighs in on the evolving talent landscape, the importance of DE&I, and how carriers can position themselves to find and retain top talent.  
 
[23:56] - Silvia Diaz-Roa of ClaimDeck talks about the state of claims litigation and the role of AI impacting the workforce.  
 
[27:30] Ryan Baillargeon of Glia share his perspective on how to deploy AI in the context of customer communications.
 
Guests/companies link dump:
https://www.linkedin.com/in/sabinevanderlinden/
https://www.duckcreek.com/partner/splice/
https://www.linkedin.com/in/joshuarhollander/
https://www.claim-deck.com/
https://www.duckcreek.com/partner/glia/
 
 
Check out Part 1, as well as all our other episodes and follow, rate and review Conversations on the Creek on Apple Podcasts, Spotify, and by visiting www.duckcreek.com/podcasts.