Crafting Healthcare Culture Change through Storytelling The Handoff

Joni speaks with Sonna Harding, Chief Nursing Officer for HCA Florida Twin Cities Hospital. With nearly 25 years of nursing leadership, Dr. Harding shares her journey from an ambitious high school student to a distinguished CNO, emphasizing the power of vulnerability, empathy, and storytelling in shaping patient experiences and healthcare culture. Through her personal stories, including a life-changing event involving her husband, Dr. Harding illustrates how narrative can bridge the gap between healthcare professionals and the communities they serve, ultimately fostering a culture of connection, understanding, and compassionate care. This episode is a testament to the transformative potential of leadership that combines strength with softness, and action with listening, offering invaluable lessons for healthcare professionals at all levels.