55 min
Cultivating Culture and Cash Flow w/ Preston Lee, Founder, The 30% Rule Closed Monday
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- Business
Summary
Preston Lee shares his background in the restaurant industry and the challenges of getting restaurant owners to recognize issues. The significance of company culture and alignment in restaurant success Preston also touches on the future of restaurant technology, including the potential use of AI and the power of social media in driving business, and much more.
Takeaways
Verbiage and personalization are crucial in creating a positive dining experience.
Servers should be seen as salespeople and focus on building relationships with customers.
The three goals of customer service are to get customers to come back, recommend the restaurant to others, and leave positive reviews.
Going above and beyond for customers can lead to long-term loyalty and positive word-of-mouth.
Hiring based on attitude and potential rather than experience can result in more motivated and dedicated employees.
The future of restaurant technology may include AI for tasks like reservation management and personalized customer interactions.
Utilizing social media to showcase the unique aspects of a restaurant can attract new customers and build brand loyalty.
Exclusive Partners
Want to learn more about Marqii? Check them out here, and instantly level up your digital presence.
Hate paying sales tax? Let DAVO do it for you, so you can pay on time, and sleep at night. Try DAVO for FREE!
Connect with Closed Monday
Instagram: @closedmondaypodcast
Email: kyle@four-turns.com
Check out that TikTok on Birthday Party Invitations.
Special Offers
Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt.
Subscribe & Share
If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week!
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Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message
Summary
Preston Lee shares his background in the restaurant industry and the challenges of getting restaurant owners to recognize issues. The significance of company culture and alignment in restaurant success Preston also touches on the future of restaurant technology, including the potential use of AI and the power of social media in driving business, and much more.
Takeaways
Verbiage and personalization are crucial in creating a positive dining experience.
Servers should be seen as salespeople and focus on building relationships with customers.
The three goals of customer service are to get customers to come back, recommend the restaurant to others, and leave positive reviews.
Going above and beyond for customers can lead to long-term loyalty and positive word-of-mouth.
Hiring based on attitude and potential rather than experience can result in more motivated and dedicated employees.
The future of restaurant technology may include AI for tasks like reservation management and personalized customer interactions.
Utilizing social media to showcase the unique aspects of a restaurant can attract new customers and build brand loyalty.
Exclusive Partners
Want to learn more about Marqii? Check them out here, and instantly level up your digital presence.
Hate paying sales tax? Let DAVO do it for you, so you can pay on time, and sleep at night. Try DAVO for FREE!
Connect with Closed Monday
Instagram: @closedmondaypodcast
Email: kyle@four-turns.com
Check out that TikTok on Birthday Party Invitations.
Special Offers
Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt.
Subscribe & Share
If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week!
---
Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message
55 min