195 episodes

We see the world through the eyes of the independent restaurant owner - hospitality, integrity, hard work, community, and innovation. This is a show for the progressive restaurateur and the curious cook looking to take the next step.

Closed Monday Kyle Inserra

    • Business
    • 5.0 • 31 Ratings

We see the world through the eyes of the independent restaurant owner - hospitality, integrity, hard work, community, and innovation. This is a show for the progressive restaurateur and the curious cook looking to take the next step.

    From Naples with Love & Hospitality: Francesco Zimone, L'Antica Pizzeria da Michele

    From Naples with Love & Hospitality: Francesco Zimone, L'Antica Pizzeria da Michele

    Francesco Zimone shares his journey from finance to the restaurant industry, highlighting the challenges and rewards of being a restaurateur. He emphasizes the importance of creating a welcoming and immersive experience for customers, and the role of a restaurant in providing a space for people to connect and enjoy themselves. He discusses how he adapted his business during the pandemic by opening a drive-in theater outside his restaurant. Francesco emphasizes the importance of giving back and creating a positive work environment for his employees.
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    Hate paying sales tax? Let DAVO do it for you, so you can pay on time, and sleep at night. Try ⁠⁠⁠⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠⁠⁠⁠ for FREE!


    Connect with Closed Monday

    Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@closedmondaypodcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
    Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠


    Special Offers
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    • 1 hr 12 min
    Cultivating Culture and Cash Flow w/ Preston Lee, Founder, The 30% Rule

    Cultivating Culture and Cash Flow w/ Preston Lee, Founder, The 30% Rule

    Summary

    Preston Lee shares his background in the restaurant industry and the challenges of getting restaurant owners to recognize issues. The significance of company culture and alignment in restaurant success Preston also touches on the future of restaurant technology, including the potential use of AI and the power of social media in driving business, and much more.



    Takeaways


    Verbiage and personalization are crucial in creating a positive dining experience.
    Servers should be seen as salespeople and focus on building relationships with customers.
    The three goals of customer service are to get customers to come back, recommend the restaurant to others, and leave positive reviews.
    Going above and beyond for customers can lead to long-term loyalty and positive word-of-mouth.
    Hiring based on attitude and potential rather than experience can result in more motivated and dedicated employees.
    The future of restaurant technology may include AI for tasks like reservation management and personalized customer interactions.
    Utilizing social media to showcase the unique aspects of a restaurant can attract new customers and build brand loyalty.

    Exclusive Partners



    Want to learn more about Marqii? Check them out ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and instantly level up your digital presence.


    Hate paying sales tax? Let DAVO do it for you, so you can pay on time, and sleep at night. Try ⁠⁠⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠⁠⁠ for FREE!



    Connect with Closed Monday


    Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@closedmondaypodcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
    Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Check out that TikTok on Birthday Party Invitations.

    Special Offers

    Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt.



    Subscribe & Share

    If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week!













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    • 55 min
    AI-Driven Demand Prediction in the Food Industry w/ Matt Wampler, Co-Founder & CEO - ClearCOGS

    AI-Driven Demand Prediction in the Food Industry w/ Matt Wampler, Co-Founder & CEO - ClearCOGS

    Summary
    In this conversation, Kyle sits down with Matt Wampler, Co-Founder and CEO of ClearCOGS. . Matt and Kyle discuss the resistance to embracing data analytics in the hospitality industry and the role of AI, particularly ChatGPT, in demystifying AI and making it more accessible. ClearCOGS is a technology company that provides AI-driven solutions for the restaurant industry. The company helps restaurants optimize their operations and make data-driven decisions to improve profitability. ClearCOGS offers a user-friendly platform that integrates with existing POS systems, such as Toast, to provide real-time insights and reporting. The AI technology analyzes historical data, trends, and external factors to forecast demand and optimize inventory management. ClearCOGS aims to simplify technology for restaurants and be their co-pilot in running efficient and successful operations. The company envisions a future where AI is seamlessly integrated into the hospitality industry, allowing restaurant owners to focus on creating memorable customer experiences.

    Takeaways

    Balancing parenting and work can be challenging, especially in industries like the restaurant business.
    Data analytics can greatly benefit the restaurant industry by providing insights and improving decision-making.
    There is resistance to embracing data analytics in the hospitality industry, but AI, such as ChatGPT, is helping to demystify and make it more accessible.
    AI has the potential to revolutionize various aspects of daily life, including writing children's stories. ClearCOGS provides AI-driven solutions for the restaurant industry to optimize operations and improve profitability.
    The company's platform integrates with existing POS systems, such as Toast, to provide real-time insights and reporting.
    ClearCOGS uses AI technology to analyze historical data, trends, and external factors to forecast demand and optimize inventory management.
    The goal is to simplify technology for restaurants and be their co-pilot in running efficient and successful operations.

    Exclusive Partners

    Want to learn more about Marqii? Check them out ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and instantly level up your digital presence.


    Hate paying sales tax? Let DAVO do it for you, so you can pay on time, and sleep at night. Try ⁠⁠⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠⁠⁠ for FREE!


    Connect with Closed Monday

    Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@closedmondaypodcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
    Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Special Offers
    Take a screenshot of yourself listening to the show and tagging @closedmondaypodcast. I'll send you a FREE Closed Monday t-shirt.

    Subscribe & Share
    If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week!




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    • 41 min
    Building a Scalable Team: Leadership Lessons from The Taco Project

    Building a Scalable Team: Leadership Lessons from The Taco Project

    Summary
    This week I sit down with Nick, Carmelo and Sebastian, the neighbohood friends and co-founders of The Taco Project, a taqueria with multiple locations in Westchester & Fairfield County. They discuss their background, how they started the business, the challenges they faced, and their plans for expansion. They also touch on the difficulties of finding new locations and adapting their model. Additionally, they share insights on how they balance work and family life. In this conversation, the hosts discuss the challenges and successes of running a business while balancing family life. They emphasize the importance of supporting each other and trusting their employees.
    Takeaways

    Starting a successful business requires a combination of passion, market research, and understanding customer needs.
    Expanding to multiple locations involves learning from each location and continuously improving the business model.
    Finding new locations can be challenging, especially in a competitive market with high rent prices.
    Balancing work and family life requires setting priorities, delegating tasks, and valuing employees. Balancing family and business is a challenge, but with support and trust, it can be managed effectively.
    Empowering employees and building a strong team are key to running a successful business.
    Financial responsibility and strategic partnerships are important considerations for growth and expansion.
    Letting go and thinking ahead are crucial for long-term success in entrepreneurship.

    Exclusive Partners

    Want to learn more about Marqii? Check them out ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and instantly level up your digital presence.


    Hate paying sales tax? Let DAVO do it for you, so you can pay on time, and sleep at night. Try ⁠⁠⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠⁠⁠ for FREE!


    Connect with Closed Monday

    Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@closedmondaypodcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
    Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠


    Special Offers
    Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt.

    Subscribe & Share
    If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week!



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    • 51 min
    How Not To Handle Negative Reviews, NRA Show Preview, And How To Properly Pay Your Sales Tax w/ Shawn Walchef & Troy Hooper

    How Not To Handle Negative Reviews, NRA Show Preview, And How To Properly Pay Your Sales Tax w/ Shawn Walchef & Troy Hooper

    Summary

    In this episode, the Kyle is joined by Shawn Walchef & Troy Hooper and, this is one of those episodes that really gets into the nitty-gritty of the restaurant business: from real estate to the process for getting locations, down to the last comma in Letters of Intent, and relationships with landlords. They talk current events- including a restaurateur's who managed the negative reviews like a maniac, the operational challenges that are facing restaurants and the trends in the digital space how hospitality is key and how Ozempic craze is affecting what is offered on the menus. They discussed the dynamics of the NRA show: "What the show is supposed to look like," "How to make an educational show," "Recycle content," and "What it takes to produce a video. The show sums up with insights on marketing strategies for franchises, adoption of the latest technologies, potentials in artificial intelligence, and benefits from automation in sales tax.

    Takeaways




    Hospitality is crucial in handling negative situations and public call-outs may not be the best approach.
    Cancellation fees for restaurant reservations can vary and are common in certain areas.
    Capturing and repurposing content from events like trade shows can provide long-term value.
    Investing in storytelling and content creation can have a significant impact on brand awareness and customer engagement.
    The demand for videographers is high, and pricing can vary based on expertise and production quality. Effective communication and collaboration between corporate and local franchise groups are crucial for successful marketing strategies.
    Franchise brands should prioritize the financial success of their franchisees, as it directly impacts the brand's profitability.
    Restaurant technology, including artificial intelligence, is constantly evolving and can provide valuable insights and efficiencies for businesses.
    Sales tax automation solutions, like DAVO, can help restaurant owners avoid fines and penalties by ensuring accurate and timely tax payments.



    Exclusive Partners


    Want to learn more about Marqii? Check them out ⁠⁠⁠⁠⁠⁠⁠⁠⁠here,⁠⁠⁠⁠⁠⁠⁠⁠⁠ and instantly level up your digital presence.


    Hate paying sales tax? Let DAVO do it for you, so you can pay on time, and sleep at night. Try ⁠⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠⁠ for FREE!



    Connect with Closed Monday


    Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@closedmondaypodcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
    Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Check out that TikTok on Birthday Party Invitations.

    Special Offers

    Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt.



    Subscribe & Share

    If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week!










    ---

    Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

    • 57 min
    Should You Lease of Buy Your Restaurant's Real Estate?

    Should You Lease of Buy Your Restaurant's Real Estate?

    In this episode, the Kyle apologizes and promises to be more transparent and consistent in the future. We also discuss the restaurant industry's projected sales reaching $1 trillion in 2024, new regulations in New York for passing credit card fees to customers, and a debate over who should pay for a birthday dinner. Lastly, we explore the pros and cons of owning vs leasing restaurant real estate.



    Takeaways


    The restaurant industry is projected to reach $1 trillion in sales in 2024.
    New regulations in New York require restaurants to disclose credit card fees on menus.
    There is a debate over who should pay for a birthday dinner at a restaurant.
    The decision to own or lease restaurant real estate depends on individual goals and financial situations.



    Exclusive Partners


    Want to learn more about Marqii? Check them out ⁠⁠⁠⁠⁠⁠⁠⁠here,⁠⁠⁠⁠⁠⁠⁠⁠ and instantly level up your digital presence.


    Hate paying sales tax? Let DAVO do it for you, so you can pay on time, and sleep at night. Try ⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠ for FREE!



    Connect with Closed Monday


    Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@closedmondaypodcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
    Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Check out that TikTok on Birthday Party Invitations.

    Special Offers

    Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt.



    Subscribe & Share

    If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week!




    ---

    Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

    • 30 min

Customer Reviews

5.0 out of 5
31 Ratings

31 Ratings

JDizzzzzle7 ,

Preston Lee episode

Wow!!! I enjoyed the episode with Preston Lee. I have never heard of him but can tell he is very knowledgeable in the restaurant area. Where can we find him? Does he have his own podcast?
Great jobs, fellas!!! Very enjoyalbe.

mads733 ,

Great insights on the restaurant business

Very enlightening for restaurant owners. I can’t agree more on what Preston said. Customer experience and retention is key. If the food is decent but the server/staff is exceptional, I’ll be back for sure. Great food, bad service, I won’t be back. Preston highlighting the importance of verbiage was spot on. Teach your staff this and it will be a full house every night.

a12n86 ,

great episode

Just finished listening to the newest episode on Cultivating Culture, Kyle and Preston had a great conversation and touched on a lot of great points regarding what hospitality actually is and the basis of that is what keeps your customers returning. Preston mentioned his extensive restaurant experience (i think he said 18 years) and it shows with his distinct and concise thinking on customer retention, and implementing strategies for business owners. I got a lot out of this episode!

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