185 episodes

We see the world through the eyes of the independent restaurant owner - hospitality, integrity, hard work, community, and innovation. This is a show for the progressive restaurateur and the curious cook looking to take the next step.

Closed Monday Kyle Inserra

    • Business
    • 5.0 • 25 Ratings

We see the world through the eyes of the independent restaurant owner - hospitality, integrity, hard work, community, and innovation. This is a show for the progressive restaurateur and the curious cook looking to take the next step.

    Raising Canes Owner is Worth Billions, 2024 Restaurant Trends, A Return to Stability PLUS Understanding The SNDA Clause

    Raising Canes Owner is Worth Billions, 2024 Restaurant Trends, A Return to Stability PLUS Understanding The SNDA Clause

    Welcome back to Closed Monday! In this post-Thanksgiving episode, join host Kyle Inserra as he unpacks a blend of news, trends, and essential insights tailored for restaurant enthusiasts and professionals alike. Fresh from the holiday, Kyle shares his own Thanksgiving experiences, including a special shout-out to porchetta for stealing the show.

    What's in this episode:


    A Dive into Current News: Kyle discusses a unique customer complaint scenario involving a waitress in the South and a lesson in cultural differences.
    Wealth in the Chicken Industry: Insights into Raising Cane's founder Todd Graves' impressive financial success, exploring the profitability of chicken-focused restaurants.
    Exploring Industry Trends: Kyle delves into five significant trends shaping the restaurant industry, from the growth of delivery services and ghost kitchens to the increasing role of technology and automation.
    Leasing Tips for Restaurateurs: An in-depth look at the SNDA clause in leases, its importance, and how to effectively negotiate it.
    Listener Engagement: A call for listener reviews and a chance to win Closed Monday merch.



    Exclusive Partners


    Want to learn more about Marqii? Check them out ⁠⁠⁠here,⁠⁠⁠ and instantly level up your digital presence.


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    Connect with Closed Monday


    Instagram: ⁠⁠⁠⁠⁠⁠@closedmondaypodcast⁠⁠⁠⁠⁠⁠
    Email: ⁠⁠⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠⁠⁠



    Special Offers

    Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt.



    Connect with Connecteam!

    Connecteam simplifies everyday work with "desk-less" teams and keeps them connected, so you can focus on growing the business. Click ⁠⁠here⁠⁠ to learn more.



    Subscribe & Share

    If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week!




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    • 36 min
    Reviews to Revenue: Ovation's Game-Changing Approach to Feedback/ Zack Oates, CEO of OVation

    Reviews to Revenue: Ovation's Game-Changing Approach to Feedback/ Zack Oates, CEO of OVation

    This week I sit down with Zack Oates the CEO of We talk about getting results in customer experience and discuss how to cut through the noise. Think your customer feedback game is strong? Wait until you hear Zack's strategies. We're tackling everything head-on: from turning online reviews into your secret weapon to mastering the art of juggling family life with a thriving business. If you're serious about making a mark in the restaurant business, missing this episode isn’t an option - Zack drops some real gems that you can easily implement immediately.



    Exclusive Partner

    Want to learn more about Marqii? Check them out ⁠⁠here,⁠⁠ and instantly level up your digital presence.



    Connect with Zack & Ovation!


    ⁠⁠Instagram⁠⁠
    ⁠⁠LinkedIn⁠⁠ -
    ⁠⁠Ovation Up Podcast

    Connect with Closed Monday


    Instagram: ⁠⁠⁠⁠⁠@closedmondaypodcast⁠⁠⁠⁠⁠
    Email: ⁠⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠⁠



    Special Offers

    Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt.



    Connect with Connecteam!

    Connecteam simplifies everyday work with "desk-less" teams and keeps them connected, so you can focus on growing the business. Click ⁠here⁠ to learn more.



    Subscribe & Share

    If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week!






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    • 53 min
    Leading the Charge: How Strong Leaders Shape Top-Performing Restaurants w/ Executive Hospitality Coach, Andy Jones

    Leading the Charge: How Strong Leaders Shape Top-Performing Restaurants w/ Executive Hospitality Coach, Andy Jones

    Andy Jones is a Certified Hospitality Leadership Coach focusing on creating people-centric organizations that deliver exceptional, memorable experiences for their guests.  Andy improves both individual and organizational performance by focusing on the human side of any business.

    Andy hosts The Hospitality Leadership Podcast and has over a decade of leadership experience across hospitality, retail, construction and public service.  The variety of experience in multiple sectors gives Andy a unique perspective on leadership and an understanding that people and relationships are the bedrock of success in any business in any industry.

    Andy came to hospitality business ownership in 2019, applying everything he knows about leadership to building and developing a high-performance team and culture that boasted an employee turnover of only 10% over three years.

    Now, working in partnership with hospitality businesses to do the same, Andy helps executives, leadership teams, and aspirational future leaders develop the skills and strategies to transform their guest and employee experience for a sustainable and strong future for any business.

    Exclusive Partner

    Want to learn more about Marqii? Check them out ⁠here,⁠ and instantly level up your digital presence.



    Connect with Andy!


    ⁠Instagram⁠
    ⁠LinkedIn⁠
    ⁠Podcast

    Connect with Closed Monday


    Instagram: ⁠⁠⁠⁠@closedmondaypodcast⁠⁠⁠⁠
    Email: ⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠



    Special Offers

    Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt.



    Connect with Connecteam!

    Connecteam simplifies everyday work with deskless teams and keeps them connected, so you can focus on growing the business. Click ⁠here⁠ to learn more.



    Subscribe & Share

    If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week!


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    Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

    • 43 min
    All-In-One Review Response Solution w/ Avi Goren, Co-Founder & CEO, Marqii

    All-In-One Review Response Solution w/ Avi Goren, Co-Founder & CEO, Marqii

    With more than 10 years of experience helping restaurants optimize their online presence at companies like Yelp, Yext, and Marqii, Marqii Co-Founder and CEO Avi Goren lives and breathes the daily challenges restaurant operators face. He’s committed to teaching them how to reduce the time they spend on tedious online tasks and get back to doing what they love – cooking great food. Marqii is a one-stop digital operations platform for hospitality businesses. Marqii’s review management technology gives multi-unit operators one place to track and respond to Facebook, Yelp, and Google reviews so they never miss a chance to engage with their guests’ feedback. With dozens of POS integrations and connections to more than 80 listings sites including Google, Yelp, Facebook, Bing, and Apple Maps, Marqii saves restaurant teams time by automating updates to their online menus, hours, location data, featured links, and more.



    Exclusive Partner

    Want to learn more about Marqii? Check them out here, and instantly level up your digital presence.



    Connect with Marqii


    Instagram
    LinkedIn
    Website



    Connect with Avi


    LinkedIn: Avi Goren
    Email: avi@marqii.com

    Connect with Closed Monday


    Instagram: ⁠⁠⁠@closedmondaypodcast⁠⁠⁠
    Email: ⁠⁠⁠kyle@four-turns.com⁠⁠⁠



    Special Offers

    Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt.



    Connect with Connecteam!

    Connecteam simplifies everyday work with deskless teams and keeps them connected, so you can focus on growing the business. Click here to learn more.



    Subscribe & Share

    If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week!




    ---

    Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

    • 1 hr 9 min
    Is Chipotle Still Worth It? Top Brands For Teens, What's Up w/ Wow Bao? and Is Ozempic Putting Restaurants Out Of Biz? Plus- How To Attract Investors

    Is Chipotle Still Worth It? Top Brands For Teens, What's Up w/ Wow Bao? and Is Ozempic Putting Restaurants Out Of Biz? Plus- How To Attract Investors

    Connect with Closed Monday

    Instagram: ⁠⁠⁠@closedmondaypodcast⁠⁠⁠
    Email: ⁠⁠⁠kyle@four-turns.com⁠⁠⁠


    Special Offers
    Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt.

    Subscribe & Share
    If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week!

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    Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

    • 27 min
    All About Authenticity : Refocusing Crafty Cow's Vision w/ Founder & CEO, Devin Eichler

    All About Authenticity : Refocusing Crafty Cow's Vision w/ Founder & CEO, Devin Eichler

    Stepping into the world of dining at just 14, Devin Eichler quickly ascended from the humble beginnings of washing dishes to establishing the renowned chain of Crafty Cow restaurants. This episode takes us on a nostalgic trip down memory lane, as we sit down with Devin to understand the grit, determination, and the rock 'n' roll spirit that fueled his culinary empire. As the world shifts, so does he – embracing a rebrand that's all about keeping it real and true to oneself. Outside the restaurant hustle, you'll find Devine cheering for his home teams in Wisconsin, jamming on his guitar, and reveling in the joys of family life.



    Connect with Devi


    Instagram: ⁠@craftycowwi
    TikTok: @craftycowwi
    LinkedIn: Devin Eichler
    Website: www.craftycowwi.com

    Connect with Closed Monday


    Instagram: ⁠⁠@closedmondaypodcast⁠⁠
    Email: ⁠⁠kyle@four-turns.com⁠⁠



    Special Offers

    Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt.



    Subscribe & Share

    If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week!




    ---

    Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

    • 1 hr 1 min

Customer Reviews

5.0 out of 5
25 Ratings

25 Ratings

Muki1480 ,

This struck home!

Listened to your podcast about the Dark Side of the Biz this morning….that really struck home! I’m going 65 hours plus/week, have three kids (13, 6, 4) at home and know a lot of this is my fault! Non-delegating, trust, getting taken advantage of, not holding people accountable…all my actions/in-actions. Thank you for the content! Have a great weekend.

Mike Parelli ,

Super Interesting and Educational

Finally got around to listening to an episode of the Closed Monday podcast, and very happy I did. I have a local food brand but have never worked in the restaurant industry. Kyle’s insight is super interesting and extremely educational. Can’t wait to listen to more. The fatigue in tipping episode really resonated. As an avid tipper who enjoys taking care of people, I also am very confused as to when and what is appropriate. Really enjoyed his thoughts on the subject. Keep it up and I look forward to more episodes.

J_B_rkfd ,

New Format is a Win

Been listening for several months and I like the most recent changes to the show. Keep up the good work.

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