Send us a Message In this episode of Culture Change RX, I speak with Christina Hazekamp, Vice President of Client Operations at the I-PASS Institute, about one of the most mission-critical aspects of healthcare delivery: safe and effective handoff communication. Christina shares why structured communication matters now more than ever, how the I-PASS mnemonic reduces cognitive load for clinicians, and how standardizing communication fosters teamwork, trust, and patient safety. The conversation also explores common barriers to change, how to engage front-line clinicians, and the reality that culture change doesn’t happen overnight—but with leadership, alignment, and systems, it does happen. Whether you’re working to improve teamwork, strengthen your patient safety culture, or create greater consistency across caregivers, this episode provides both encouragement and actionable insights. Learn more about I-PASS: https://www.ipassinstitute.com/ Connect with Christina: christina.hazekamp@ipassinstitute.com https://www.linkedin.com/in/christina-hazekamp-mph-3a247350/ We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin! Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.
