Culture Change RX

Capstone Leadership Solutions
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Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.

  1. Rethinking Hospital Week and Other Celebrations (Julie Coneset)

    5D AGO

    Rethinking Hospital Week and Other Celebrations (Julie Coneset)

    Send us a Message In this episode of Culture Change RX, Sue Tetzlaff and Julie Coneset discuss the importance of meaningful celebrations, focusing on the 'why' behind recognition efforts, and share practical ideas and a comprehensive celebration guide to foster a culture of celebration in healthcare settings. How to get your guide to creating meaningful Hospital Week and other celebrations: Email info@capstoneleadership.net and request CELEBRATION GUIDE We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin! Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    35 min
  2. Culture Bytes: Why Customer Service Training Isn’t Working

    APR 8

    Culture Bytes: Why Customer Service Training Isn’t Working

    Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores the nine essential 'ITs' of customer service excellence in healthcare. She emphasizes that building a multi-faceted systematic approach, rather than just providing training, is key to achieving sustainable service quality and patient satisfaction. Quotes from the episode:  “Exceptional service is not created by training alone — it is created by systems.”“Organizations that excel in service don’t just focus on patients — they invest equally in their people.”“Service excellence is not the end goal — it is part of something bigger: organizational vitality.”“Leadership behavior sets the ceiling for the organization.”“We have to move from training for service… to building systems for service excellence.”“A strong employee experience enables a strong patient experience.”“Data should drive improvement — not overwhelm, punish, or confuse.”“Service excellence is not a service initiative — it is a people-plus-systems outcome.” We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin! Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    33 min
  3. Safety in Healthcare: Rising Risks & Elevated Expectations (Tony York)

    APR 1

    Safety in Healthcare: Rising Risks & Elevated Expectations (Tony York)

    Send us a Message In this episode of Culture Change RX, Sue Tetzlaff sits down with healthcare security expert Tony York to explore the evolving role of safety and security in healthcare environments. Tony shares insights from more than three decades in healthcare security, discussing how the challenges facing hospitals today are very different from those of the past. From workplace violence and behavioral health challenges to evolving technology and building design, healthcare organizations must now take a much more proactive and strategic approach to protecting their staff, patients, and visitors. The conversation highlights why security should not simply be viewed as guards or enforcement, but as a system designed to support a therapeutic care environment where staff can focus on delivering care and patients can feel safe receiving it. Sue and Tony also discuss how leaders can begin building a culture of shared responsibility for maintaining safe healthcare environments. Resources mentioned in this episode: Connect with Tony York on LinkedIn Connect with PalAmerican Security (US) or Paladin Security (Canada) Resources available at International Association for Healthcare Security & Safety  IAHSS.org IAHSS Conference - New Orleans - April 12-14, 2026 Purchase the book We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin! Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    47 min
  4. Should You Really Partner? The Decision That Shapes Your Hospital’s Future (Chris Benson)

    MAR 25

    Should You Really Partner? The Decision That Shapes Your Hospital’s Future (Chris Benson)

    Send us a Message In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, engages in conversation with Chris Benson from Juniper Advisory about the complexities of healthcare partnerships, particularly in the context of mergers and acquisitions. They discuss the cultural implications of these partnerships, the current trends in hospital consolidations, and navigating the decision-making processes.  Healthcare partnerships can take many forms.The decision to partner should be driven by community needs and organizational goals.Many hospitals are still independent, but consolidation is a growing trend.Understanding the motivations behind mergers can help boards make informed decisions.The process of exploring partnerships can take several months and requires careful planning.Engaging stakeholders early in the process is crucial for success.Maintaining a focus on quality care is essential for any partnership.  If you would like to connect with Chris or learn more about Juniper Advisory, you can find them here: 🔗 https://juniperadvisory.com 🔗 Connect with Chris on LinkedIn  We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin! Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    45 min
  5. Culture Bytes: The Leadership Trap: Lots of Effort, Too Little Progress

    MAR 18

    Culture Bytes: The Leadership Trap: Lots of Effort, Too Little Progress

    Send us a Message In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses how healthcare leaders can transform their leadership approach to reduce their stress, frustration, and dissatisfaction, improve their results, and even feel re-energized for this meaningful work. She emphasizes that there is a disconnect between leadership effort and results which is the likely source of leadership turnover and burnout. Sue introduces two solutions: 1) the “leadership bundle” (a new way of working for leaders); and 2) a focus on fewer, high-priority goals (a new way of focusing a leader’s work).  Understanding the root cause of leadership turnover and burnoutDissatisfaction and stress comes from a disconnect between effort and resultsThere is a better way for leaders to work more effectively with less stress and more satisfactionNarrowing the focus can achieve greater impact For leaders to learn a better way to work — with more focus, less stress, and stronger results, register for the upcoming virtual Capstone Leadership Summit starting on April 7th. Details are available here. Or email info@capstoneleadership.net to inquire.  A past podcast episode, 4 Hidden Upsides to Challenging Goals, was mentioned in this episode. We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin! Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    30 min
  6. The Experience Initiative: Part 6 A New Path Forward (Ben Davis, CEO)

    MAR 11

    The Experience Initiative: Part 6 A New Path Forward (Ben Davis, CEO)

    Send us a Message In this episode of Culture Change RX, Sue Tetzlaff and Ben Davis discuss the transformative journey, “The Experience Initiative,” of Glencoe Regional Health. They explore the importance of leadership development, establishing a goal cycle, empowering employee-driven teams, and navigating change in a healthcare organization. The conversation emphasizes the need for proactive leadership and the significance of self-care in fostering an agile and resilient organizational culture.  The Experience Initiative supports the organization’s aims to be the provider and employer of choice, to keep care local and margins strong.Establishing a goal cycle aligns organizational efforts with strategic priorities.Employee-driven teams foster ownership and engagement in initiatives.Navigating change requires commitment and resilience from leadership.Slowing down and shifting from reactive to proactive can enhance effectiveness and reduce burnout. We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin! Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    43 min
  7. Culture Bytes: Leading Change Without Breaking Your People

    MAR 4

    Culture Bytes: Leading Change Without Breaking Your People

    Send us a Message In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the critical importance of workforce well-being in healthcare organizations, particularly in the context of change management. She highlights the phenomenon of change fatigue, which arises from poorly led changes that inadvertently harm employee well-being. Sue emphasizes the need for organizations to adopt proactive leadership practices that promote both effective change and employee well-being. She outlines common barriers to successful change and stresses the importance of agility in organizations to thrive in a constantly evolving environment. The conversation concludes with a call to action for organizations to seek expert help in navigating these challenges. Change fatigue is often a result of poorly led change initiatives.Well-being should be integrated into the change process, not an afterthought.Effective leadership practices are essential for promoting well-being during change.The healthiest organizations lead change and well-being simultaneously.Change fatigue can limit an organization's ability to pursue future changes.Effectiveness in change management is vital for long term organizational success.Burnout and turnover can be mitigated through effective change leadership.Seeking expert help can accelerate the process of learning to lead changes successfully. For executives of small or rural healthcare organizations -- discover more about achieving organizational vitality by initiating your complimentary discovery call series at CapstoneLeadership.net/Contact-Us We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    23 min
  8. Beyond the Search: Finding Providers Who Stay (Shannon McKay)

    FEB 25

    Beyond the Search: Finding Providers Who Stay (Shannon McKay)

    Send us a Message In this episode of Culture Change RX, host Sue Tetzlaff and guest Shannon McKay discuss the intricacies of provider recruitment in rural healthcare. They explore effective strategies for attracting providers, the importance of community fit, and the evolving expectations of healthcare professionals. The conversation highlights the significance of cultural alignment within healthcare organizations and the dual role of recruitment firms in engaging with both clients and candidates.  Active sourcing is essential for successful recruitment in rural areas.Understanding the candidate's (and spouse’s) lifestyle preferences is crucial for retention.Community fit is as important as practice fit in recruitment.Work-life balance expectations are changing among healthcare providers.Cultural fit can affect recruitment decisions.Recruitment firms develop relationships with both the organization and the candidates. If you’d like to connect with Shannon or learn more about Adkisson Search, you can find them here: ✉️ shannon@adkissonsearch.com 🔗 https://www.adkissonconsultants.com/ We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin! Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong. For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything. When you’re ready to take your culture to the next level, here are three ways I can help you: 1. Listen to the Culture Change RX Podcast Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email Newsletter Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here 3. Break through to the next level of greatness in your organization with help from my team and me. When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives. You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

    37 min
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Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.

Information

  • Creator
    Capstone Leadership Solutions
  • Years Active
    2024 - 2026
  • Episodes
    115
  • Rating
    Clean
  • Copyright
    © 2026 Culture Change RX
  • Show Website
    Culture Change RX