7 episodes

Hear from Crown World Mobility's global skills experts as they delve into all things 'culture', sharing stories, tips and advice for those about to go on assignment abroad, or those who managing mobility programs for their staff.

Culture Talks, by Crown World Mobility Heather Tracey and Shaila Gidwani

    • Society & Culture

Hear from Crown World Mobility's global skills experts as they delve into all things 'culture', sharing stories, tips and advice for those about to go on assignment abroad, or those who managing mobility programs for their staff.

    Customer service and culture

    Customer service and culture

    Customer experience and fostering better connections with customers is a key priority for businesses today. And when cultural variation is thrown into the mix, this can be even more nuanced and complex. In this latest episode, Shaila and Heather explore the connection between culture and customer service in our globalized world - and bring it to life with their own experience. Why was a Hong Kong waiter so irritated when Shaila offered him lots of thanks? And why was Heather asked to leave a shop in Taipei? They round off this month's show by asking: "What have you learnt about culture from interactions you've had in a customer service context?"

    • 12 min
    Reverse culture shock - and returning home successfully

    Reverse culture shock - and returning home successfully

    In episode six of Culture Talks, Heather and Shaila discuss returning home, and re-immersion into a 'home' culture. They bust the myth that returning home from an assignment, living abroad - or even from a long holiday - is easy, and explore the oft-overlooked barriers and challenges to returning home successfully.

    • 17 min
    Culture: It's all about you!

    Culture: It's all about you!

    In this episode, Heather and Shaila talk to cultural skills expert Alyssa Bantle about the three best cultural training practices, strategies that can be applied to enhance any interaction. So, is this the episode that will change your life?

    • 18 min
    Culture and language

    Culture and language

    In the fourth instalment of Culture Talks, Shaila and Heather bust the myth that culture and language are independent, as they look at where the two intersect and how culture is such a big driver of language use.

    • 12 min
    Culture in the workplace

    Culture in the workplace

    In this latest episode of Culture Talks, Shaila and Heather are joined by Jo Danehl to talk about culture at work. They explore how teams and individuals can and do adapt to embrace cultural differences, and the enormously positive impact this can have on output and comradery.

    • 19 min
    People, culture and their unique experiences

    People, culture and their unique experiences

    Heather and Shaila are back for episode two of Culture Talks, joined by Lucie Zrustova. In this show, they explore the uniqueness of people, the pitfalls of 'one-size-fits-all' and discuss the importance of ensuring individuals have the bespoke tools and programs they need to survive and thrive when relocating.

    • 22 min

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