21 episodes

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you.

I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.

What's on the Menu?
🔥 Pro Tips: Learn the tricks of the trade from seasoned pros.
🚀 Career Growth Hacks: Elevate your game, one episode at a time.
🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS.

Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply

Customer Success Career Coach Carly Agar | Career and Job Interview Tips for Customer Success Managers

    • Business
    • 5.0 • 66 Ratings

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you.

I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.

What's on the Menu?
🔥 Pro Tips: Learn the tricks of the trade from seasoned pros.
🚀 Career Growth Hacks: Elevate your game, one episode at a time.
🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS.

Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply

    20. How to avoid a bad fit role (PART ONE)

    20. How to avoid a bad fit role (PART ONE)

    No one enters a new role expecting it to be a 'bad fit,' yet it sometimes happens. Fortunately, there are proactive steps you can take to avoid this. In this episode, I'll discuss the seven critical aspects you should evaluate before accepting a job offer.
    I’ll dive into the significance of your future manager, the potential for upward mobility, and the tools you'll need to succeed, laying a solid foundation to help you sidestep common pitfalls in your job search.
    There's so much valuable information to absorb, so tune in as I take you through the steps to ensure your next job is the right one for you.
    🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews
    🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews
    🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
    ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.
    Head to the Show Notes: https://customer-success-career.captivate.fm/episode20
    PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

    • 33 min
    19. The simple hack that made me happier (and more productive) at work

    19. The simple hack that made me happier (and more productive) at work

    If you had to be completely honest about your work productivity, would you (or your manager) be happy with the answer? I have been there, and that’s why I am sharing with you a simple yet powerful hack that can transform your work life for the better.
    I’ll share how I went from battling concentration issues and negative mindsets to discovering a productivity hack that revolutionized my approach to work. I only wish I had discovered this sooner. 
    So tune in, this episode is a must-listen for anyone looking to enhance their work quality, increase productivity, and find joy in their daily tasks.
    🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews
    🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews
    🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
    ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.
    Head to the Show Notes: https://customer-success-career.captivate.fm/episode19
    PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

    • 36 min
    18. How to fix your networking strategy so you get more interviews

    18. How to fix your networking strategy so you get more interviews

    Do you dread the thought of networking? Or maybe you feel like you're spinning your wheels and getting nowhere with your networking efforts. Well, it’s time to bite the bullet and learn how to network in today’s competitive job market. 
    In this episode, I break down the key signs that your networking strategy needs a tune-up, share the biggest mistakes to avoid, and outline actionable steps to make you stand out in a crowded job market.
    So tune in to upgrade your networking game, and remember, you don't have to enjoy it in order to get good at it!
    🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews
    🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews
    🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
    ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.
    Head to the Show Notes: https://customer-success-career.captivate.fm/episode18
    PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

    • 36 min
    17. Learn to SELL yourself as the best candidate for the job (PART 2)

    17. Learn to SELL yourself as the best candidate for the job (PART 2)

    Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot afford to miss this episode!
    In part two of our two-part series, I pick up where we left off in part one and dive deeper into my five rules for selling yourself. I’ll share why you need to "don't imply it, say it," how to showcase your skills by saying it with conviction and how to use questions to fill the gaps. 
    Tune in to transform the way you sell yourself in interviews. These tips and success stories will equip you with the confidence and strategies needed to turn interviews into job offers.
    🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews
    🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews
    🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
    ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.
    Head to the Show Notes: https://customer-success-career.captivate.fm/episode17
    PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

    • 29 min
    16. Learn to SELL yourself as the best candidate for the job (PART 1)

    16. Learn to SELL yourself as the best candidate for the job (PART 1)

    Are you constantly applying for jobs but can't seem to get your foot in the door? Are you struggling to make it pass that crucial interview stage? Don't miss this episode where we crack the code on how to SELL yourself as the best candidate for any job!
    In part one of this two-part series, I'll guide you through the art of self-promotion in job interviews, focusing on the powerhouse strategy of using "I" instead of "we". Learn from real-life examples as I step you through the first two of my five rules for selling yourself. 
    Tune in now to transform how you present yourself in interviews and increase your chances of landing that dream job. This is your first step towards mastering the interview process in the competitive world of customer success!
    🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews
    🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews
    🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
    ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.
    Head to the Show Notes: https://customer-success-career.captivate.fm/episode16
    PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

    • 35 min
    15. How coaches and mentors can help you catapult your career success (PART 2)

    15. How coaches and mentors can help you catapult your career success (PART 2)

    Are you ready to find the right mentor or coach? Hold off on hiring just anyone until you've listened to the second part of our two-part series. In this episode, I outline the six steps I recommend for choosing the best coach or mentor for your specific goals.
    We'll dive into evaluating potential mentors or coaches, understanding the return on investment, and making informed decisions that enhance both your professional and personal growth. Packed with actionable tips, this episode will help you avoid the common mistakes I made. So tune in and get ready to elevate your career to the next level with the perfect coach or mentor.
    🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews
    🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews
    🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
    ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.
    Head to the Show Notes: https://customer-success-career.captivate.fm/episode15
    PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

    • 38 min

Customer Reviews

5.0 out of 5
66 Ratings

66 Ratings

Sarah Vor. ,

The Little Tweaks We Can All Apply

Carly’s podcasts are so informative and the best part? Her tips are so easy to implement! From using self reflection to understand what makes us happy at work to using “I” instead of “we” when talking about professional experience, Carly breaks down her advice into manageable pieces so that they are easy to incorporate. As someone on the job hunt, I am so happy I found this podcast!

Dezijanea ,

New to customer success

This customer success podcast is an invaluable resource that has truly transformed my career trajectory. The insightful discussions and practical tips shared on the podcast have provided me with a solid foundation in customer success and equipped me with the knowledge and skills needed to excel in this role. I highly recommend this podcast to anyone looking to kickstart their career in customer success and gain a deeper understanding of how to effectively engage and support customers. Thank you to the podcast team for their dedication to empowering and guiding professionals in the customer success field.

Courtney 3 ,

Easy listening with practical tips!

I love how Carly gets straight to the point. I’ve listened to 2 episodes and have learned a ton. I would definitely recommend this podcast to current CSMs or those considering a career shift.

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