19 episodes

Stories of your customers on their journey, and how they build or break relationships with companies like yours.
Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis.
Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store. Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line.
Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.

CX Storytime, Tales from the Customer Journey Russel Lolacher

    • Business
    • 5.0, 3 Ratings

Stories of your customers on their journey, and how they build or break relationships with companies like yours.
Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis.
Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store. Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line.
Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.

Customer Reviews

5.0 out of 5
3 Ratings

3 Ratings

PixelHoundSF ,

Customer Experience Storycraft

Well considered stories and well edited finished content are just the beginning. I found myself wanting to wrangle Russel to speak to my neaighbors nearvous and yappy dog. If anyone had the dulcet tones needed to calm the little mongrel, it would most certainly be Russel. Easy, breezy listening, and a real sense of the Customer Experience "ground game" that businesses of all stripes can draw parallels to.

HKH. ,

One Problem - It's Addictive

This is the most entertaining CX content available. Russel tells compelling stories about service failures and pivots into an educational space where he explains how companies can align themselves to achieve service excellence. Whether you’re a business leader looking for helpful content or just in the mood for a great story, Russel delivers. This is thoughtfully executed, thought provoking, and fun -- not to mention a little addictive!

Danielle — The Story Midwife ,

If you want to up your customer service game, while being highly entertained, you NEED this podcast!

Storytelling entertainment at its finest — with an educational twist! Russel weaves clever and poignant tales through every episode to capture the listener and drive home the point that we all have a role to play in the customer experience. Whether you have your own business, are employed (in any industry) or simply have experienced these situations yourself as customer, CX Storytime will make you laugh, cringe and marvel at how much impact day-to-day interactions can have on each one of us. Great take-away lessons for the business-hearted, and a lovely frame to experience Russel's thoughtful guidance through the customer journey.

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