39 episodes

PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

Deep Learning with PolyAI Team PolyAI

    • Business

PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

    040: The multilayered anatomy of a generative AI voice assistant

    040: The multilayered anatomy of a generative AI voice assistant

    It's getting technical up in here! Kylie welcomes PolyAI CTO & Co-Founder Shawn Wen to the show to discuss the complexities of building high-quality voice AI systems. From the limitations of large language models (LLMs) to the nuances across each layer of the tech stack, they'll cover setting up audio channels, streaming speech recognition, voice activity detection, and the uniquely global challenge of handling different accents and languages. Shawn gives away a bit of our secret sauce, w...

    • 25 min
    039: Old news is good news for generative AI; Reshaping modern journalism

    039: Old news is good news for generative AI; Reshaping modern journalism

    Damien and Nikola brag about their impressive Duolingo streaks... and then discuss the impact of AI on modern journalism - including issues from OpenAI and Perplexity's data-scraping controversies to the ethical implications on the journalistic landscape. They debate (kind of) over the balance between maintaining journalistic integrity and the rise of AI content generators, potential solutions like pre-emptive licensing fees, and the broader effects on information consumption and media bias. ...

    • 20 min
    038: Decoding McKinsey/QuantumBlack's State of AI

    038: Decoding McKinsey/QuantumBlack's State of AI

    Guest host Steven Fine and series regular Nikola Mrkšić discuss the current landscape of AI adoption in businesses, drawing on McKinsey's recent The State of AI report. They explore topics such as the rapid increase in generative AI usage, the challenges of integrating AI into existing business workflows, and the debate over building versus buying AI solutions. They also touch on the future of AI, its impact on job markets, and the what's hype and what's reality in the world of autonomous AI ...

    • 21 min
    037: Guiding effective worker utilization of generative AI tools

    037: Guiding effective worker utilization of generative AI tools

    Damien outs himself as a generative AI avatar (not really though), while he and PolyAI CEO Nikola Mrkšić discuss the growing workforce adoption of generative AI in modern enterprises. They explore the pros and cons, including overcoming discovery issues, optimal use cases across various business functions, training and governance, and examples of strong applications of generative AI in customer service automation, presentations, and Excel modeling.Follow PolyAI on LinkedInWatch this and other...

    • 27 min
    036: Keeping AI prominent in big tech alliances

    036: Keeping AI prominent in big tech alliances

    Damien welcomes Michael Chen, Vice President of Alliances at PolyAI, to chat working with big tech platforms to deploy conversational AI solutions for millions of users. The episode highlights the difficulties in transitioning these solutions from sandbox environments to large-scale production, the inherent challenge of probabilistic vs deterministic software (when it comes to testing), and gives a glimpse into some of the fun stuff we're doing with AWS.Follow PolyAI on LinkedInWatch this and...

    • 19 min
    035: Artificial General Intelligence, six months later

    035: Artificial General Intelligence, six months later

    Damien and Nikola from PolyAI chat about the past six months of artificial general intelligence (AGI) progress. Key points of fiery discussion include the definition and goals of AGI, the recent advancements in multimodality in AI, and the significant progress in the industry over the past six months. They explore the exponential improvements in context windows, cost reductions, and the potential for AGI to equal or surpass human capabilities across multiple cognitive tasks. The conversation ...

    • 28 min

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