Deep Learning with PolyAI

Team PolyAI
Deep Learning with PolyAI

PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

  1. JUL 1

    076: AI rollups: all VC sizzle and no stake? Thoughts from a recent Fortune article.

    Send us a text Fortune article: http://fortune.com/2025/06/27/ai-rollup-investment-strategy/ Nikola reflects on his recent Fortune commentary (above) into the transformative potential of AI rollup strategies in Business Process Outsourcing (BPO). He and Damien discuss the concept of AI rollups (where private equity firms consolidate service companies to create more efficient, tech-enabled businesses), as well as  the unique challenges and opportunities associated with integrating AI into existing BPOs, the role of Global Systems Integrators (GSIs), and the evolving landscape of customer service automation. Hear why the world won't be rewritten by AI overnight but will transform progressively" in this week's Deep Learning! Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

    23 min

  2. JUN 20

    075: Human agent & AI cohesion in the contact center. What will it take?

    Send us a text Nikola and Damien are back to discuss the ongoing evolution of AI in the contact center industry. We'll explore whether AI is truly replacing human workers or simply augmenting their capabilities, covering Klarna's automation efforts and recent Gartner predictions, and analyzing the challenges and opportunities in implementing AI solutions. We touch on essential aspects of project management, customer service strategies, and the future of AI integration in contact centers. Join us, or be assimilated! Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

    23 min

  3. JUN 11

    074: AI and the State of Financial Services

    Send us a text VP of Product Marketing Brian Thompson joins Nikola to discuss the current state and future prospects of AI in financial services, including banking and insurance. The chat covers the importance of human oversight in AI deployments, the evolving landscape in banking and FinTech, optimization of back-office processes, and how financial institutions are leveraging generative AI. Brian shares insights on the differences between large legacy banks and smaller community banks, and the challenges and opportunities AI presents in bridging these gaps, while tackling customer expectations, regulatory concerns, and the significance of a strategic approach to AI implementation. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

    20 min

  4. MAY 29

    073: What are everyday people using LLMs for, really?

    Send us a text Damien and Nikola are back to discuss the transformative impact of generative AI in our everyday lives. The conversation covers everything from the rise of LLMs in personal development and therapy to DIY projects and coding. Discover how generative AI is reshaping industries, solving everyday problems, and why it's gaining traction in fields like legal services and medical advice. as well as future applications of AI. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

    22 min

  5. MAY 23

    072: Introducing Owl: PolyAI's in-house speech recognition model

    Send us a text Guest host Meghan Berton and VP of Engineering Razvan Kusztos cover the release of PolyAI's Owl ASR model, while dishing goss on the intricacies of developing high-performing speech recognition models. They discuss the significance of in-house SLU tech, the challenges of ensuring accuracy across different accents and environments, and the benefits of using synthetic data. The conversation also covers the cultural nuances in text to speech models and how Poly AI leverages partnerships with companies like NVIDIA for enhanced model performance.  Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

    22 min

  6. MAY 14

    071: Differentiation in a generative AI era

    Send us a text Damien and Nikola discuss the brave initiatives taken by executives in the field of generative AI, their successes, and challenges. Nikola Mrkšić, CEO and co-founder of PolyAI, shares insights on differentiation in the generative AI space, the viability of build vs. buy decisions, and the importance of proof of concept in AI projects. The episode sheds light on the technological advancements and strategic decisions that help organizations capitalize on generative AI, with illustrative case studies and industry comparisons. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

    20 min

  7. MAY 9

    070: The journey from digital-first to AI-first, and how to do it right

    Send us a text Damien and Nikola discuss the implications of AI-first approaches in industries, with a focus on how companies like Duolingo and Klarna are navigating the AI transformation. We explore the concept of an intelligent enterprise operating system and debate whether traditional companies can adapt quickly enough. Additionally, we examine the potential impacts on human employment and strategies for businesses to keep their employees motivated amidst these changes. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

    24 min

  8. APR 15

    069: Announcing Agent Studio, the world's only voice-first conversational AI platform

    Send us a text In this buzzy episode, Damien hosts PolyAI's Senior Vice President of Product, Devidas Desai, to announce the launch of Agent Studio, the world's only voice-first omnichannel CX platform for AI agents. Devidas provides an in-depth look into what Agent Studio is and discusses how the platform has been rigorously tested with live enterprise deployments and includes proprietary technologies like advanced automatic speech recognition and specialized language models. Hear about flagship tech like 'Talk Tracks,' and more of its future enhancements. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

    20 min
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About

PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

Information

  • Creator
    Team PolyAI
  • Years Active
    2023 - 2025
  • Episodes
    75
  • Rating
    Clean
  • Copyright
    © 2025 Deep Learning with PolyAI
  • Show Website
    Deep Learning with PolyAI

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