13 min
Deleting the Handoff | TDSU Ep. 12 Lifetime Value
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- Careers
Matt Evans, founder of Prescriptive Outcomes, thinks handoffs are really something else entirely: hand-me-downs. How can your go-to-market team tighten up the hand-off or delete it entirely? Matt gives the guys his take. Timestamps:00:00:00 - Delete the Handoff00:01:42 - Sales to CS Handoff Issues00:03:04 - Eliminating Handoffs: Creating Revenue Pods00:04:33 - The Importance of Alignment in Sales and Customer Success00:05:46 - Using Pods in Customer Segmentation00:07:16 - Seg...
Matt Evans, founder of Prescriptive Outcomes, thinks handoffs are really something else entirely: hand-me-downs. How can your go-to-market team tighten up the hand-off or delete it entirely? Matt gives the guys his take. Timestamps:00:00:00 - Delete the Handoff00:01:42 - Sales to CS Handoff Issues00:03:04 - Eliminating Handoffs: Creating Revenue Pods00:04:33 - The Importance of Alignment in Sales and Customer Success00:05:46 - Using Pods in Customer Segmentation00:07:16 - Seg...
13 min