82 episodes

Lifetime Value is your destination for Customer Success and Post-Sales content.

Lifetime Value Lifetime Value

    • Business
    • 4.8 • 4 Ratings

Lifetime Value is your destination for Customer Success and Post-Sales content.

    Balling on a budget with AI | Parker Chase-Corwin | TDSU Ep. 54

    Balling on a budget with AI | Parker Chase-Corwin | TDSU Ep. 54

    Artificial intelligence - maybe you've heard of it?
    And if you're like Parker Chase-Corwin, you've also heard about, or been asked yourself, to utilize it for everything and with no additional budget or resources.

    Subscribe to our (not so serious) industry newsletter!
    https://www.lifetimevalue.link/subscribe

    ⏱️ Timestamps:
    00:00:00 - Balling on a budget with AI
    00:02:10 - Frustrated with AI shaming
    00:02:52 - Addressing budget and resource constraints
    00:03:37 - Importance of cleaning up data
    00:04:35 - AI hype vs. practical adoption
    00:07:00 - Maximizing time over budget
    00:08:54 - Creativity as the future
    00:09:02 - AI’s impact on innovation
    00:09:53 - Earning budget for CS tools
    00:12:01 - Like, comment, and subscribe!

    📺 Lifetime Value: Your Destination for Customer Success content
    Subscribe: https://lifetimevalue.link/youtubesub
    Website: https://www.lifetimevalue.show

    🤝 Connect with the hosts:
    Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
    JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
    Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

    👋 Connect with Parker Chase-Corwin:
    Parker's LinkedIn: https://www.linkedin.com/in/parkercorwin/

    • 12 min
    No weak handshakes | Monica Stewart | TDSU Ep. 53

    No weak handshakes | Monica Stewart | TDSU Ep. 53

    Monica Stewart, founder of MSP Consulting, thinks we're all dropping the ball. Both literally and figuratively.
    Sign up for Lifetime Value's (not so serious) industry newsletter! Real news, decent humor, and NO personal opinions:
    https://lifetimevalue.link/subscribe
    Tell us your thoughts!
    Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

    ⏱️ Timestamps:
    00:00:00 - No weak handshakes
    00:00:35 - The Grape-Nuts of CS podcasts
    00:00:45 - You microwave what?
    00:02:26 - Importance of customer implementation
    00:02:58 - Losing excitement during implementation
    00:03:43 - Implementation challenges and solutions
    00:05:00 - Sales and CS alignment issues
    00:06:06 - Strategies for an engaging implementation
    00:07:06 - Energizing client meetings
    00:09:03 - Researching customers for better connections
    00:10:40 - Reframing sales within customer success
    00:11:14 - Like, comment, and subscribe!

    📺 Lifetime Value: Your Destination for Customer Success content
    Subscribe: https://lifetimevalue.link/youtubesub
    Website: https://www.lifetimevalue.show

    🤝 Connect with the hosts:
    Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
    JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
    Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

    👋 Connect with Monica Stewart:
    Monica's LinkedIn: https://www.linkedin.com/in/monica-stewart/

    • 12 min
    The return of BS in CS | TDSU Ep. 52

    The return of BS in CS | TDSU Ep. 52

    Customer success is a beautiful profession. But sometimes it gets a little stale. In this episode of The Daily Standup, the hosts air out their grievances with some of the hottest trends or bad habits of the CS world.
    Sign up for Lifetime Value's (not so serious) industry newsletter! Real news, decent humor, and NO personal opinions:
    https://lifetimevalue.link/subscribe

    Tell us your thoughts!
    Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

    ⏱️ Timestamps:
    00:00:00 - The return of BS in CS
    00:01:21 - A reprisal of the term BS in CS
    00:02:18 - Keeping it fresh in CS
    00:04:02 - The debate on QBRs
    00:05:10 - The tool analogy
    00:06:17 - Absolutist advice in CS
    00:07:01 - Customer success definitions
    00:08:35 - Leadership and vision in CS
    00:09:19 - Challenges in defining CS
    00:12:07 - Tom Brady
    00:12:35 - Like, comment, and subscribe!

    📺 Lifetime Value: Your Destination for Customer Success content
    Subscribe to the channel: https://lifetimevalue.link/youtubesub
    Website: https://www.lifetimevalue.show

    🤝 Connect with the hosts:
    Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
    JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
    Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

    • 13 min
    Dismantling the QBR | Jessica Cohen | TDSU Ep. 51

    Dismantling the QBR | Jessica Cohen | TDSU Ep. 51

    How did we make it this far into TDSU without an episode about the quarterly business review?
    No matter. Jess Cohen of UpdateAI rights our wrongs, and tells us why the QBR is destined for the trash can.

    Do you agree? Send us a message via email or voicemail: https://www.lifetimevalue.show/contact/

    ⏱️ Timestamps:
    00:00:01 - Dismantling the QBR
    00:01:08 - Jess Cohen, Head of CS at UpdateAI
    00:02:00 - Jess's novel idea
    00:03:32 - Engaging versus rote QBRs
    00:04:38 - Replacing blank screens with AI
    00:06:09 - Using data as discussion starters
    00:08:02 - Proactive versus reactive QBRs
    00:11:01 - Value landmines in customer success
    00:12:33 - Like, comment, and subscribe!

    📺 Lifetime Value: Your Destination for Customer Success content
    Subscribe: https://lifetimevalue.link/youtubesub
    Website: https://www.lifetimevalue.show

    🤝 Connect with the hosts:
    Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
    JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
    Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

    👋 Connect with Jess Cohen:
    Jess's LinkedIn: https://www.linkedin.com/in/jessicalaurencohen/

    • 13 min
    Kumbaya | Kristi Faltorusso | TDSU Ep. 50

    Kumbaya | Kristi Faltorusso | TDSU Ep. 50

    Kristi Faltorusso is as successful as they come in customer success. And yet, she too still struggles to unlock the perfect CS / Sales relationship.
    Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

    ⏱️ Timestamps:
    00:00:00 - Kumbaya b-----es
    00:02:30 - Giving Kristi her flowers
    00:03:15 - Collaboration with sales challenges
    00:04:35 - The tension between CS and sales
    00:05:22 - JP’s approach to sales relationships
    00:07:03 - Rob’s counterintuitive solution
    00:09:30 - Importance of feedback mechanisms
    00:11:00 - Like, comment, and subscribe!

    📺 Lifetime Value: Your Destination for Customer Success content
    Subscribe: https://lifetimevalue.link/youtubesub
    Website: https://www.lifetimevalue.show

    🤝 Connect with the hosts:
    Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
    JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
    Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

    👋 Connect with Kristi Faltorusso:
    Kristi's LinkedIn: https://www.linkedin.com/in/kristiserrano/
    She's So Suite: https://www.kristifaltorusso.com/shes-so-suite

    • 11 min
    Product: Your most important customer | Dustin Elliott | TDSU Ep. 49

    Product: Your most important customer | Dustin Elliott | TDSU Ep. 49

    Dustin Elliott thinks it's time we start treating our Product colleagues like what they are: your most important customer, by far.
    Agree? Disagree? Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

    ⏱️ Timestamps:
    00:00:00 - Product: Your most important customer
    00:00:32 - Welcome to The Daily Standup
    00:01:09 - Meet the team: JP, Rob, and Dustin
    00:02:30 - Empowering CS to collaborate with product
    00:03:01 - Treating product teams like customers
    00:03:59 - Building better CS-product relationships
    00:05:06 - Importance of prepared and empathetic feedback
    00:07:03 - Aligning CS goals with product priorities
    00:11:42 - Trends and insights in customer requests
    00:13:00 - Like, comment, and subscribe!

    📺 Lifetime Value: Your Destination for Customer Success content
    Subscribe: https://lifetimevalue.link/youtubesub
    Website: https://www.lifetimevalue.show

    🤝 Connect with the hosts:
    Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
    JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
    Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

    👋 Connect with Dustin Elliott:
    Dustin's LinkedIn: https://www.linkedin.com/in/dustin-elliott/

    • 13 min

Customer Reviews

4.8 out of 5
4 Ratings

4 Ratings

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