The Daily Standup

Lifetime Value Media
  • 4.8 (6)
  • CAREERS
  • UPDATED DAILY
The Daily Standup

Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.

  1. 6 HR. AGO

    The Four Ps | Ep. 126

    Episode 126: How do you keep a team engaged during internal meetings? ⏱️ Timestamps: 00:00:00 - Intro 00:01:07 - So we meet again, Reddit 00:02:58 - Rob's framework reveal with 4 Ps 00:04:18 - Reducing meeting fatigue with purpose 00:06:21 - Team alignment and personal benefit 00:07:08 - Normalizing meeting opt-outs 00:07:39 - JP on being engaged and tuned in 00:10:18 - Top Reddit advice on meeting buy-in 00:12:16 - Workplace culture and safe environments 00:13:03 - A teaser for Rob's next framework 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

    16 min

  2. 1 DAY AGO

    Net:work | Maryann Lazzeri

    Episode 125: Maryann Lazzeri has a secret weapon that she wants to tell you about. ⏱️ Timestamps: 00:00:00 - Intro 00:01:55 - The power of networking in customer success 00:02:12 - Ranking relationships: internal vs. external 00:02:52 - Dillon’s journey to network through podcasting 00:03:41 - JP’s networking epiphany and strategy 00:05:31 - Building communities, not just contacts 00:06:35 - Sharing value even when you feel inadequate 00:07:35 - Rob’s passion for people and storytelling 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Maryann Lazzeri: Maryann's LinkedIn: https://www.linkedin.com/in/maryann-lazzeri/

    13 min

  3. 2 DAYS AGO

    Upholding tradition | Dr. Mike Lee

    Episode 124: Dr. Mike Lee is a CS traditionalist, and he has thoughts about the state of the industry. ⏱️ Timestamps: 00:00:00 - Intro 00:02:00 - Revenue focus: a customer success dilemma 00:04:31 - The happy medium or a needed firewall? 00:06:09 - Can sales enhance customer relationships? 00:08:00 - Trust first, then revenue follows 00:10:26 - The pressure of quotas in customer success 00:12:28 - The key to balancing rewards and retention 00:14:02 - Teaser: Dr. Mike's thoughts on commissions 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Dr. Mike Lee: Mike's LinkedIn: https://www.linkedin.com/in/-mikelee/

    16 min

  4. 3 DAYS AGO

    The art of language | Richard Blank

    Episode 123: Amidst an AI surge, Richard Blank believes in language more than ever. ⏱️ Timestamps: 00:00:00 - Intro 00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica 00:02:14 - Gamification and creating a fun work culture 00:04:45 - Proactive vs. reactive: The call center approach 00:05:38 - Why Costa Rica? The appeal of a nearshore BPO 00:06:00 - Language, cultural nuances, and the home run close 00:07:05 - The irreplaceable human touch in customer support 00:10:55 - Speech craft: The art and strategy of communication 00:12:42 - Wrapping up: Time to make this a series! 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Richard Blank: Richard's LinkedIn: https://www.linkedin.com/in/costaricascallcenter/

    15 min

  5. 4 DAYS AGO

    Specific and rigid | Stephen Wise

    Episode 122: Stephen Wise knows you know how to CSM. Now, let's start systematizing. ⏱️ Timestamps: 00:00:00 - Intro 00:01:49 - Rethinking product onboarding success 00:03:32 - Defining success: customer vs. product team 00:05:05 - Scaling customer success for Series B growth 00:06:40 - The importance of repeatable onboarding 00:08:01 - Onboarding mistakes: a costly gamble? 00:08:24 - The evolution of a senior CSM 00:09:43 - Fractional CS leadership for startups 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Stephen Wise: Stephen's LinkedIn: https://www.linkedin.com/in/stephenwise2/

    14 min

  6. OCT 18

    Craft your story | Ep. 121

    Episode 121: When looking for a new gig, your story says everything. ⏱️ Timestamps: 00:00:00 - Intro 00:00:37 - JP ditches for Miami 00:02:00 - A Reddit dilemma: crafting a CS career story 00:02:42 - Lack of commercial experience: The real issue? 00:03:07 - Telling your story: Filling gaps without direct experience 00:05:42 - Job market challenges: Is this the right time to shift? 00:07:09 - Going from manager back to IC: Acceptable or a red flag? 00:08:46 - Finding companies willing to take risks 00:09:06 - Winning with research and a thesis 00:10:22 - Wrapping up: Building value with every interaction 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

    12 min

  7. OCT 17

    Think globally | Viviana Bertinetto

    Episode 120: Italian expat Viviana Bertinetto wants to remind you big of a world it is out there. ⏱️ Timestamps: 00:00:00 - Meeting the crew: warm welcomes all around 00:00:38 - Viviana Bertinetto: CCO of a global startup 00:01:14 - What's on your mind, Viviana? 00:01:26 - Navigating multicultural customer success 00:03:31 - Bridging gaps in a globalized world 00:04:37 - Curiosity and context: keys to success 00:06:59 - Fun facts about cultural differences in business 00:07:37 - Nuances of customer playbooks in global settings 00:09:11 - Rob’s Italian wedding: customer success or chaos? 00:10:04 - Empathy, neurodiversity, and perspective 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Viviana Bertinetto: Viviana's LinkedIn: https://www.linkedin.com/in/viviana-bertinetto-43232413/

    13 min

  8. OCT 16

    Workplace whack-a-mole | Russell Bourne

    Episode 119: Russell Bourne has one deceptively easy suggestion for becoming less reactive. ⏱️ Timestamps: 00:00:00 - Intro 00:01:28 - The importance of setting clear goals 00:02:15 - Avoiding workplace whack-a-mole 00:04:13 - Investor impact on business goals 00:06:22 - Consulting insights: early-stage companies 00:06:41 - The pyramid principle for goal alignment 00:08:59 - JP’s experience with team alignment 00:12:03 - Practical tip: start with why goals matter 00:12:33 - Wrapping up with a touch of humor 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevalue.show Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Russell Bourne: Russell's LinkedIn: www.linkedin.com/in/russellbourne

    15 min
See All (100)

Ratings & Reviews

4.8
out of 5
6 Ratings

About

Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.

Information

  • Creator
    Lifetime Value Media
  • Years Active
    2023 - 2024
  • Episodes
    100
  • Rating
    Explicit
  • Copyright
    © 2024 Lifetime Value Media
  • Show Website
    The Daily Standup

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