28 min

Delivering an Amazing Client Experience as a Brand Photographer Become A Brand Photographer

    • Marketing

From inquiry to offboarding, this episode is all about how to create and deliver an amazing client experience as a brand photographer. I share the 6 phases of our client worfklow, a few tips you can implement to level up your current experience, and the importance of automations, surprising and delighting the clients, and being consistent with your clients. 
 
(01:41) The importance of a streamlined experience
(03:33) Tools we use at Mandy Liz to automate and streamline our workflow
(8:05) The 6 parts of our brand photography client workflow
(08:43) Inquiry
(10:53) Booking Process
(12:10) Pre-Photoshoot Planning
(13:27) The day-of experience
(16:08) Post-Photoshoot Process
(19:16) Offboarding
(22:28) Surprise and Delight
(25:00) The importance of providing an incredible client experience


Show Notes:
https://mandyliz.com/2023/02/05/deliver-an-amazing-client-experience-as-a-brand-photographer/
 
 Links and Resources Mentioned 
Dubsado - https://www.dubsado.com/?c=mandyliz 
ClickUp - https://clickup.com/  Free Review Request Email Template - https://mandyliz.com/the-brand-photography-shop  Complete Brand Photography Client Workflow - https://mandyliz.com/brand-photography-client-workflow  Essential Brand Photography Email Templates -  https://mandyliz.com/brand-photography-email-templates The Brand Photography Shop
https://mandyliz.com/the-brand-photography-shop   
If you like this episode, please follow the podcast and leave a review!
Visit Mandy’s Website - https://mandyliz.com/
Connect with Mandy on Instagram - https://www.instagram.com/mandylizphotography/
Visit The Brand Photography Shop - https://mandyliz.com/the-brand-photography-shop

From inquiry to offboarding, this episode is all about how to create and deliver an amazing client experience as a brand photographer. I share the 6 phases of our client worfklow, a few tips you can implement to level up your current experience, and the importance of automations, surprising and delighting the clients, and being consistent with your clients. 
 
(01:41) The importance of a streamlined experience
(03:33) Tools we use at Mandy Liz to automate and streamline our workflow
(8:05) The 6 parts of our brand photography client workflow
(08:43) Inquiry
(10:53) Booking Process
(12:10) Pre-Photoshoot Planning
(13:27) The day-of experience
(16:08) Post-Photoshoot Process
(19:16) Offboarding
(22:28) Surprise and Delight
(25:00) The importance of providing an incredible client experience


Show Notes:
https://mandyliz.com/2023/02/05/deliver-an-amazing-client-experience-as-a-brand-photographer/
 
 Links and Resources Mentioned 
Dubsado - https://www.dubsado.com/?c=mandyliz 
ClickUp - https://clickup.com/  Free Review Request Email Template - https://mandyliz.com/the-brand-photography-shop  Complete Brand Photography Client Workflow - https://mandyliz.com/brand-photography-client-workflow  Essential Brand Photography Email Templates -  https://mandyliz.com/brand-photography-email-templates The Brand Photography Shop
https://mandyliz.com/the-brand-photography-shop   
If you like this episode, please follow the podcast and leave a review!
Visit Mandy’s Website - https://mandyliz.com/
Connect with Mandy on Instagram - https://www.instagram.com/mandylizphotography/
Visit The Brand Photography Shop - https://mandyliz.com/the-brand-photography-shop

28 min