Deon Nicholas, CEO of Forethought, discusses how human-centered AI improves the customer experience AI and the Future of Work

Deon Nicholas, Forethought Co-Founder CEO, grew up in inner city Toronto stocking shelves in a pharmacy before learning to code at an early age. He started Forethought in 2017 after learning the value of answering customer questions working for companies like Facebook and Pure Storage. 

Deon has since raised $92M from an exceptional group of investors including funds like Steadfast Capital and NEA plus celebrities including Gwyneth Paltrow, Ashton Kutcher, and Robert Downey Jr. Deon won the TechCrunch Disrupt Battlefield startup competition in 2018 and is a member of the Forbes 30 under 30. He’s also a mentor and advisor to founders of color.
 
Listen and learn...
How AI connects customers to the right agents then indicates the likelihood of a support interaction escalatingHow to use historical data to help live agents fix problems fasterThe evolution of chatbots from decision trees to AIHow to combine generic language models with domain-specific data to increase the accuracy of NLPHow to solve the problem of bias encoded in dataHow GANs, generative adversarial networks, workWhy ML pipelines need to be monitored like web appsReferences in this episode...
ForethoughtDeon on TwitterForward, the Forethought customer eventKrishna Gade from Fiddler on AI and the Future of WorkMonotonic selective risk may solve the AI bias problem