36 min
Designing the Customer Experience of the Future Now Brands Talk
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- Marketing
88% of customers believe that brand experiences are just as important as the products and services. If your company isn’t already aligned with the future of customer experience, you’re going to get left behind.
Brian Solis, VP, Global Innovation Evangelist at Salesforce, talks about what the customer experiences of the future look like and what brands can do to start designing them strategically.
We also feature a question from one of our listeners who sent in a question to podcast@ada.support
Join us as we discuss:
Innovating your brand’s interactions
Developing a strategy to create exceptional brand experiences
Why the future of business is experiential
88% of customers believe that brand experiences are just as important as the products and services. If your company isn’t already aligned with the future of customer experience, you’re going to get left behind.
Brian Solis, VP, Global Innovation Evangelist at Salesforce, talks about what the customer experiences of the future look like and what brands can do to start designing them strategically.
We also feature a question from one of our listeners who sent in a question to podcast@ada.support
Join us as we discuss:
Innovating your brand’s interactions
Developing a strategy to create exceptional brand experiences
Why the future of business is experiential
36 min