In this episode of Dollars to Donuts, I talk with Tomer Sharon, the Head of User Research and Metrics at Goldman Sachs. We talk about how to assess potential hires for user research positions, infrastructure for capturing and searching a body of data, and developing a practice inside a willing, yet large, organization.
Some parts of kind of pure research are creative. Probably the biggest one is translating a set of questions that a team has into okay, what are we going to do to get answers? If it was that easy to come up with an answer to that, then anybody could do that well. That’s not the case. A lot of people are having a lot of trouble with that part. So, I think that’s a creative part. You’re not going to see a beautiful painting coming out of that, but it is creative. – Tomer Sharon
* Tomer on LinkedIn
* Tomer on Twitter
* Goldman Sachs
* It’s OUR Research on Twitter
* It’s OUR Research on Amazon
* Validating Product Ideas Through Lean User Research
* Goldman Sachs Private Wealth Management
* Marcus by Goldman Sachs
* Democratizing UX (and Polaris)
* Masters In Human Factors at Bentley
* Adam Neumann, WeWork CEO
* Key Experience Indicators: How to decide what to measure? (Medium)
* Google’s HEART Framework for Measuring UX
* Face of Finance NYC 2019
* User Research London 2019
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Steve Portigal: Greetings, humans! Thanks for listening to Dollars to Donuts, the podcast where I talk to people who lead user research in their organization.
Over the past while I’ve been putting together a household emergency kit. It’s primarily shopping exercise, and I’ve ordered a hand crank and solar powered radio, a replacement for matches, latex gloves, bandages, and air filter masks (which we made use of during a period of dangerously poor air quality recently). The last step was getting some food that will last – cans of soup and stew, crackers, single-serve breakfast cereals. There’s something satisfying about acquiring a bunch of stuff and storing it away, somewhat organized. And that led to a stray thought that I noticed – “Oh,