This episode of Dollars to Donuts is part 2 of my conversation with Leisa Reichelt of Atlassian. If you haven’t listened to part 1 yet, you can find it here. We talk about corporate versus government work, scaling research, and changing organizational DNA.
I love research, I love the way that we learn things and what that means, but the thing that really drives me is seeing an organization almost like a design problem and thinking about like what do we – what levers can we pull? What do we choose to do? How do we position ourselves so that we cannot just do fun research, but we can actually really have this knowledge and this insight and this practice fundamentally change how this organization operates? – Leisa Reichelt
* Fundamentals of Interviewing Users (SF)
* Part 1 with Leisa
* Leisa on LinkedIn
* Leisa on Twitter
* Francis Maude
* Martha Lane Fox
* Tom Loosemore
* GDS (Government Digital Service)
* A Country Practice
* DTA (Digital Transformation Agency)
* Flow Interactive
* NPS (Net Promoter Score)
* Kate Towsey
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Steve Portigal: Hey, and here we are with another episode of Dollars to Donuts, the podcast where I talk to the people who are leading user research in their organization. This is part two of my interview with Leisa Reichelt. If you’re just joining the podcast with this episode, I’d encourage you to go back to the previous one for the first part of our conversation.
As a reminder, my public workshop Fundamentals of Interviewing Users is happening September 13th in San Francisco. There’ll be a link for more information in the show notes. It’d be great if you recommended to this a friend or colleague. I also teach classes directly to in-house teams so reach out to learn more. Beyond teaching, in my consulting practice I also lead user research studies, so let’s talk if that’s a way that I can help your team.
Of course, supporting my own consulting work is the best way to support Dollars to Donuts. Share your feedback about the podcast by email at DONUTS AT PORTIGAL DOT COM or on Twitter at Dollars To Donuts, that’s d o l l R s T O D o n u t s.
You know, as user researchers, we love our sticky notes. A few years ago, in an article about how IBM was being transformed by design, a key achievement in this transformation was the ability for staff to order post-it notes. In some ways, that was the saddest thing that I ever heard, that IBM was so broken that ordering a quotidian office supply item was verboten, and that enabling this was seen as a victory worthy of mention. But it also was very real and acknowledged how much of uphill battle these kinds of corporate transformation efforts really are.