37 min
Don't Stop at Making Your Customer Happy - Angela Alea - Revenue Today - Episode # 016 Revenue Today
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- Business
Our guest today has spent the last 20 years in revenue-producing roles, from sales training, to sales ops, and revenue management! Angela Alea is the host of the Corralling the Chaos Podcast and is the President and Chief Revenue Officer at Lasso. Angela joins Jared to tackle revenue myths and shares her perspective on success with different customers.
Takeaways
Revenue Myth: Growing revenue isn't at all a result of making your customers happy. It's not enough to make happy customers, you have to make them successful.
You have to live the gap of discomfort if you want to grow. It can be scary but it's also necessary.
Have a balance between serving the customer and solving for the customer.
It's scalable when you can get your team up to speed on different metrics and help everyone understand that success should look different with each customer.
Quote of the Show
"Approach it as 'I don't want anything from them, I want something for them.' But you have to figure out what that thing is. You've got to understand their business, where it's going, and then how your product plays a role in the bigger picture. Because if you're not going to connect the dots for them, they're not going to be able to connect it." - Angela Alea
Connect with Angela in the links below:
LinkedIn: https://www.linkedin.com/in/angelaalea/
Website: https://www.lasso.io/
Email: angela.alea@lasso.io
Podcast: Corralling the Chaos
Ways to tune in:
Amazon Music
Apple Podcast
Spotify
Google Podcast
YouTube: https://youtu.be/6KEho9RSaHs
Our guest today has spent the last 20 years in revenue-producing roles, from sales training, to sales ops, and revenue management! Angela Alea is the host of the Corralling the Chaos Podcast and is the President and Chief Revenue Officer at Lasso. Angela joins Jared to tackle revenue myths and shares her perspective on success with different customers.
Takeaways
Revenue Myth: Growing revenue isn't at all a result of making your customers happy. It's not enough to make happy customers, you have to make them successful.
You have to live the gap of discomfort if you want to grow. It can be scary but it's also necessary.
Have a balance between serving the customer and solving for the customer.
It's scalable when you can get your team up to speed on different metrics and help everyone understand that success should look different with each customer.
Quote of the Show
"Approach it as 'I don't want anything from them, I want something for them.' But you have to figure out what that thing is. You've got to understand their business, where it's going, and then how your product plays a role in the bigger picture. Because if you're not going to connect the dots for them, they're not going to be able to connect it." - Angela Alea
Connect with Angela in the links below:
LinkedIn: https://www.linkedin.com/in/angelaalea/
Website: https://www.lasso.io/
Email: angela.alea@lasso.io
Podcast: Corralling the Chaos
Ways to tune in:
Amazon Music
Apple Podcast
Spotify
Google Podcast
YouTube: https://youtu.be/6KEho9RSaHs
37 min