42 min
E21- Who Should Own Renewals, Sales Or CS? (With Scott Dzialo of Braze & Sabina Pons of Mavenlink) Humans of SaaS
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- Careers
Catalyst recently released The Great CS Debate which had CS leaders vote on the top 10 most controversial topics in Customer Success. This episode features a friendly debate between two experienced CS leaders; Scott Dzialo, Director of Customer Success, Enterprise & Strategic Accounts at Braze and Sabina Pons, Vice President of Client Success, Support & Community at Mavenlink. During this episode, these CS masters found themselves on opposing sides of the issue: Who should own renewals, Sales or CS?
Catalyst recently released The Great CS Debate which had CS leaders vote on the top 10 most controversial topics in Customer Success. This episode features a friendly debate between two experienced CS leaders; Scott Dzialo, Director of Customer Success, Enterprise & Strategic Accounts at Braze and Sabina Pons, Vice President of Client Success, Support & Community at Mavenlink. During this episode, these CS masters found themselves on opposing sides of the issue: Who should own renewals, Sales or CS?
42 min