42 episodes

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace. Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm. We focus on the roles #emotion #credibility and #deception play in the workplace.

Emotion At Work Phil Willcox

    • Business

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace. Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm. We focus on the roles #emotion #credibility and #deception play in the workplace.

    Episode 40 - Emotion at Work in overlooked parts of conversation (AKA Non-lexical Vocalisations)

    Episode 40 - Emotion at Work in overlooked parts of conversation (AKA Non-lexical Vocalisations)

    My guest for this podcast is Dr Emily Hofstetter (bio here  https://emilyhofstetter.ca/ ) and we get into geeky (as is often the case with me) detail about linguistics, conservation analysis and what Emily calls 'non lexical vocialisations'.  A more everyday term would be the non word noises that feature in interaction.  We talk about how her (and others) research can be really helpful for us to look at talk and conversation in the workplace.  
     
    Your references (as always)
     
    around 6 minutes - https://www.streetwisdom.org/
    around 12 minutes - Harvey Sacks was mentioned and this is a 1978 paper on turn taking with Emanuel Schegloff and Gail Jefferson  https://pure.mpg.de/rest/items/item_2376846_3/component/file_2376845/content
    around 13 minutes - Non Lexical Vocialisation  https://nonlexicalvocalizations.com/
    around 16 minutes - we talk about turn taking and here is a nice summary of this phenomenon from Stephen Levinson https://pure.mpg.de/rest/items/item_2193297/component/file_2240007/content
    around 21 minutes - I ask Emily for a working definition of Conversation Analysis (CA) here is one fro online  https://www.communicationtheory.org/conversation-analysis/
    around 36 minutes - this is the paper with Jessica Robles that I mentioned where I first found Emily's work https://www.academia.edu/download/57694512/SYMB_396_REV_EV.PDF
    around 41 minutes - Emily mentions Sally Wiggins and her research into noises at meal times, here is a link to one of those papers on disgust http://www.diva-portal.org/smash/get/diva2:1143930/FULLTEXT02 or here for moments of pleasure  https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6626903/
    around 48 minutes - we talk about dis-preferred responses and here is a link to a chapter about conversation analysis including dispreferred responses  https://s3.amazonaws.com/academia.edu.documents/43839945/The_Handbook_of_Applied_Linguistics_Team_Nanban_tmrg.pdf?response-content-disposition=inline%3B%20filename%3DThe_Handbook_of_Applied_Linguistics_Team.pdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIWOWYYGZ2Y53UL3A%2F20200205%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20200205T145009Z&X-Amz-Expires=3600&X-Amz-SignedHeaders=host&X-Amz-Signature=81db1bc04945a4e9f8a59ba2e9ef364239c172c0059ce54b2a270c59e1be69f7#page=281
    around 50 minutes- we talk about creaky voice, here is a link to a paper on that phenomenon  https://www.researchgate.net/profile/Jody_Kreiman/publication/281119746_Acoustic_properties_of_different_kinds_of_creaky_voice/links/55d75bad08aeb38e8a85a866.pdf
    around 56 minutes - we recommend some books, here are the links  
    https://www.amazon.co.uk/Talk-Science-Conversation-Elizabeth-Stokoe/dp/1472140842/ref=sr_1_1?adgrpid=64739266474&gclid=Cj0KCQiA7OnxBRCNARIsAIW53B_VZGiQjJYFXdkMlTMl1dvgNeRPCWYkIYmkRXg0_YN6NsLMTRHv8CYaAoKaEALw_wcB&hvadid=310587725214&hvdev=c&hvlocphy=1006522&hvnetw=g&hvpos=1t1&hvqmt=e&hvrand=3831623842289732855&hvtargid=kwd-574014848791&hydadcr=24428_1748934&keywords=talk+elizabeth+stokoe&qid=1580914457&sr=8-1
    https://www.amazon.co.uk/Affectivity-Interaction-objects-English-Pragmatics/dp/9027256209/ref=sr_1_1?keywords=Affectivity+in+Interaction%3A+Sound+Objects+in+English&qid=1580914692&sr=8-1
    around 59 minutes - Emily plugs her YOUTube channel and here is the link  https://www.youtube.com/channel/UClsFYWz5vIm8pFYFfpcrQaA

    • 1 hr 4 min
    Episode 39 - Emotion at Work in Neuroscience and Organisational Change

    Episode 39 - Emotion at Work in Neuroscience and Organisational Change

    This episode looks at neuroscience and organisational change. My guest on this podcast, Hilary Scarlett, is both a practitioner and an author and in the most recent edition of her book she brings together the neuroscience of organisational change. I was particularly interested in getting this guest on as she has those two different perspectives.
    Your references as always ;-))
    Hilary Scarlett on Twitter
    Book: Neuroscience and Organisational Change by Hilary Scarlett
    Social pain:  Eisenberger, NI, Lieberman, MD, & Williams, KD (2003) Does rejection hurt? An fMRI study of social exclusion. Science, 302, 290-292
    'Best in show': cortisol and the impact on behaviour (and on dogs!):  Jones, AC,  and Josephs, RA, (2006) Interspecies hormonal interactions between man and the domestic dog, Hormones and Behaviour 50 pp393-400 Mehta, PH, Jones, AC, and Josephs RA (2008) The social endocrinology of dominance: basal testosterone predicts cortisol changes and behaviour following victory and defeat, Journal of Personality and Social Psychology 94 (6) pp1078-93 Sherman et al (2016) Sex differences in cortisol's regulation of affiliative behaviour Hormones and Behaviour
    Learning later in life:  Feldman Barrett, L, (2017) How ‘superagers’ stay sharp in their later years, The Observer 30 April 2017. https://www.theguardian.com/science/2017/apr/30/work-on-your-ageing-brain-superagers-mental-excercise-lisa-feldman-barrett

    • 1 hr 3 min
    Episode 38 - Emotion at Work in Equality, Diversity and Inclusion

    Episode 38 - Emotion at Work in Equality, Diversity and Inclusion

    This episode looks at Equality, Diversity and Inclusion. The topic in this episode is one that I’m very conscious of and aware of because as a middle aged white man I’m conscious of the advantages this brings me in life.  If I think back over my career this consciousness hasn’t always been with me.  Whether that’s because of the wider conversation that’s happening around equality, diversity and inclusion or whether that’s with age I’ve become more aware of it. Our guess today, Mayokun 'Mac' Alonge, is working hard to change the awareness and consciousness around equality, diversity and inclusion.
    Your references as always:
    The website of the Equal Group - https://theequalgroup.com
    The Equal Group on Twitter: https://twitter.com/theequalgroup

    • 1 hr 13 min
    Episode 37 - *special edition* A focus on emotion

    Episode 37 - *special edition* A focus on emotion

    This episode is a new format for the podcast.  I have gone back over some of our previous episodes and pulled together a 'best of sort of episode with a focus on 'Emotion'.  Episodes; 2 (with SJ Lennie), 25 (with Cliff Lansley), 26 (with Jo Wainwright) and 27 (with James Gross) all took a slightly different perspective on emotion and yet there were also some similarities and differences.  I wanted to pull out these similarities and differences and add to them with some reflection, comments and narration of my own.  I am not 100% sure if it works as a format and please let me know what you think.
    Your references can be found on the original episode's show notes. 
    Happy Listening

    • 1 hr 13 min
    Episode 36 - Emotion at Work in Learning Evaluation with Jim Kirkpatrick

    Episode 36 - Emotion at Work in Learning Evaluation with Jim Kirkpatrick

    This episode looks at evaluating learning. My guest is someone whose surname spikes a lot of discussion and debate within learning and development, organisational development and the HR sector. I’ve known Jim Kirkpatrick since we first met in 2012 and we’ve worked together since. I feel very honoured to be one of the few people in the world that are a certified Kirkpatrick evaluation programme facilitator. We look at why you should evaluate learning, the approaches you should take and bust some of the myths out there that surround learning evaluation.
     
    As always, here are your references:
    Find out more about the Kirkpatrick Programmes run with Developing People Globally: https://www.dpgplc.co.uk/courses-qualifications/learning-and-development/kirkpatrick-four-levels-evaluation-certification-programme/
    Visit the Kirkpatrick Partners website: www.kirkpatrickpartners.com
    Sign up free for resources and newsletters on the Kirkpatrick website at: https://www.kirkpatrickpartners.com/Resources
    You can find details of the book Jim mentioned, ‘Kirkpatrick Four Levels of Evaluation’ on this link: https://www.amazon.co.uk/Kirkpatricks-Four-Levels-Training-Evaluation/dp/1607280086
    Good to Great by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/
    Find Kirkpatrick Partners on Twitter: https://twitter.com/TheKirkpatricks and on Linked In: https://www.linkedin.com/company/kirkpatrick-partners-llc/
    For Paul Thoresen (Survey Guy) visit his Twitter profile at: https://twitter.com/surveyguy2

    • 1 hr 5 min
    Episode 35 - Emotion at Work in Digital Body Language

    Episode 35 - Emotion at Work in Digital Body Language

    This episode tackles a current and complicated area of Digital Body language.  Digital communication, learning and interaction continue their upward trend and my guest this week is on the leading edge of that curve.  The wonderful Jo Cook (@LightbulbJo on Twitter) and I take this podcast down a particular route for digital body language.  We focus on the interactional aspects and we explore how we can use and harness the power and opportunities technology offers us to actively consider if not read others Digital Body Language.  We are aware enough that it is not all sunshine and rainbows and so we get into the challenges and strategies to overcome them too.
    As always, here are your references:

     
    Steve Woods digital body language blog (mentioned around 9 minutes) http://digitalbodylanguage.blogspot.com
     
    Jo’s Digital Body Language blog with research links (mentioned around 10 minutes): https://lightbulbmoment.info/2018/04/04/what-is-digital-body-language/
     
    The Good Practice Podcast Jo appeared on as a guest (mentioned around 11 minutes)
    http://podcast.goodpractice.com/120-why-are-most-webinars-so-terrible
     
    Some research about emoji use from 2015-2017 (mentioned around 13 minutes)
    https://blog.emojipedia.org/emoji-sentiment-analysis-2015-2017/
     
    A link to the #TJWow webinar series (mentioned around 14 minutes)
    https://www.trainingjournal.com/event/tj-wow-webinar-engagement
     
    Find Training Journal on Twitter @TrainingJournal
     
    Find the @LnDConnect twitter account here and you can search for the Friday morning chat #LDInsight (mentioned around 18 minutes)
     
    You will be able to find the podcast that Jo mentioned with the man from IKEA here in January 2019 (mentioned at 25 minutes) 
    https://lightbulbmoment.community/lightbulb-moment-podcast
     
    Resources about the conversational floor and turn taking (Mentioned around 37 minutes)
    https://www.thoughtco.com/turn-taking-conversation-1692569
    *there are some other really nice resources in here too*
     
    Esther Barrett profile (mentioned at around 39 minutes)
    https://www.jisc.ac.uk/staff/esther-barrett
     
    The Human Voice by Anne Karpf (mentioned around 43 minutes)
    https://www.amazon.co.uk/Human-Voice-Story-Remarkable-Talent/dp/0747585377
     
    Buzzing Communities by Richard Millington (mentioned around 43 minutes)
    https://www.amazon.co.uk/Buzzing-Communities-Bigger-Better-Active/dp/0988359901
     
    Shameless plug for the Emotion at Work community (44 mins)
    https://community.emotionatwork.co.uk
     
    How to find Jo (72 mins):
    Twitter: @LightbulbJo 
    Community: https://lightbulbmoment.community
    LinkedIn: https://uk.linkedin.com/in/jo-cook-52b36616

    • 1 hr 13 min

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