72 episodes

Visionary Marketing publishes interviews with experts, marketers, innovators, Web and business experts on the subjects of innovation and marketing

English language Visionary Marketing Podcasts Visionary Marketing

    • News

Visionary Marketing publishes interviews with experts, marketers, innovators, Web and business experts on the subjects of innovation and marketing

    LinkedIn’s new features under the microscope

    LinkedIn’s new features under the microscope

    What are the most outstanding new features of LinkedIn in 2024? Reid Hoffmann’s professional network was created almost 21 years ago (in May 2003) and acquired by Microsoft in 2016. Visionary Marketing invited Bruno Fridlansky to talk about this platform, of which he is an expert. Together we were able to answer a few basic questions about using the tool and review some of its latest features. It’s worth noting that Bruno isn’t ecstatic about most of them.

    The New Features of LinkedIn Under the Microscope

    We’ve been using LinkedIn professionally for 20 years, a tiny bit less than the age of the application, which will celebrate its 21st birthday in May 2024. Nevertheless, this gives us a lot of hindsight on the use of the leading business-to-business application, which over time has managed to do away with all its competitors.



    LinkedIn gone rich and the enemy of reach

    As a key player in this sector, LinkedIn is a flourishing platform with annual revenues of more than $15 billion. What is particularly remarkable is the rapid growth in recent years of this turnover, which has even almost doubled since 2020.

    A business volume that, compared to Microsoft’s total revenues is still small (around 7% of the Redmond firm’s $211 billion), but substantial in the world of social networks, even with a very business-to-business positioning. To give you an idea, it’s just over 10% of Meta’s turnover in 2023, but around 5 times as much as the advertising revenue generated by X in this period.

    But beyond these staggering figures, there are a number of questions to be asked.

    First of all, there’s the recurring interrogation about “reach”. Many users are wondering how and when their publications will be seen and by whom…



    LinkedIn is rich but its reach is poor



    A question that is increasingly hard to answer. So much so that the platform seems to be playing a game of cat and mouse with its content creators.

    Recently, a large number of the latter has opted for content creation techniques favoured by B2C influencers. Selfies flourished but have been heavily criticised on the B2B network. This trend seems to have been halted, Bruno Fridlansky confirms. Some of us continue to complain that many self-focused publications are still populating their feeds, however. Perhaps the measures put in place by LinkedIn are not being deployed in the same way or at the same time for all users, which seems to be customary according to Bruno.

    But that’s not the most important philosophical question: what is a tool made for, and ultimately, in this platform economy, are these social tools at our disposal, or have we become their slaves? Bruno’s answer to this question struck me as particularly apt:



    It’s a platform that was originally made available to us but now we are the ones feeding the beast.



    Beyond these considerations, most readers are interested in the tool’s new features. No matter how hard we try, repeating over and over again that a tool is just a tool, we might as well bite the bullet. Hence our review with Bruno of the various LinkedIn features that have been added to the tool recently.

    Bells for a Better View of Content on Your Network

    LinkedIn added a feature some time ago, a bell icon, that you can activate if you don’t want to miss anything posted by someone you follow. But things aren’t quite as simple as that. First of all, try and click on your 25,000 followers’ bells! Good luck with it. But that’s not all.

    • 12 min
    Luxury Venues during the 2024 Paris Olympics

    Luxury Venues during the 2024 Paris Olympics

    What if hiring luxury venues during the 2024 Olympics were a good opportunity for brands, even small ones?  The Olympic Games are only six months away from now and I was wondering how much of an opportunity it was for brands and which ones. To find out I invited Tanya Bencheva, the CEO and founder of Native Spaces, to share her reflections on that subject. Little did I imagine, when I first contacted Tanya, that there were so many options for smaller brands. It’s certainly up for grabs and our readers should definitely give it a thought. 

    2024 Olympic Games in Paris: Luxury Venues are a Good Bargain for Smaller Brands

    What are the expectations six months ahead of the Games

    Tanya Bencheva. It’s certainly a very exciting event. I really hope for everybody and for the world that it’s going to be as big as we expect it to be because we are all in need of a reminder of the values brought together by the 2024 Olympic Games.

    How successful do you think will it be from a business point of view?

    It would be a no-brainer not to use that event to get more visibility.

    Now how big it will be, I couldn’t say precisely but there are a lot of expectations and buzz. What we know for sure is that a lot of property owners are increasingly coming to us to try and monetise their buildings and venues via this big happening.

    Why should a brand bother about luxury venues and the Olympic Games at all?

    There are many, reasons for this. There will be millions of people from all over the world and with a high level of income who will be staying in Paris during the Olympic Games. Hence it’s an excellent opportunity for visibility. On top of that, these people will share content with their communities, and that adds other millions of viewers to the lot. And then obviously the games are televised, therefore generating more listeners. So it’s an incredible possibility to build brand awareness. And beyond that, engagement.

    I think it’s a no-brainer.

    Is it just for big, renowned brands?

    I think they can all benefit in different ways. That’s a unique opportunity to advertise internationally. Established brands can bring together their fans, they will already be in town for the Olympics, so they can increase customer engagement.

    There are particular sectors that would be more prone to profit from this visibility, though. Anything that has to do with sports and also maybe apparel and consumer brands. But that being said, the Olympic Games are about much more than just sport. It’s a huge event that is based on positive values that any marque may want to be associated with. So, I think any label may try to find creative ways to align itself with the Olympic spirit.

    If I were selling plastic tarpaulins, could I jump on the bandwagon too?

    You could! There are always creative ways to grab the public’s attention. The Paris Olympic Games have a special focus on sustainability. This could trigger an idea for you, but you’d have to do that with authenticity, though. If you don’t live and breathe such values, it would be more difficult to align your brand with them.

    Are such luxury venues only for B2C businesses?

    Of course not! B2B companies can also resort to these kinds of events not only for visibility but mostly to show special attention to their larger clients. For instance, inviting key customers to join them in their private lounges. They can invite them to outstanding locations overlooking some of the sports venues or lavish apartments overlooking the river Seine. Or inviting their clients to watch the opening ceremony in a specially branded environment.

    How do brands,

    • 19 min
    The AI ‘revolution’ will not take place

    The AI ‘revolution’ will not take place

    Just like the Trojan war, the AI “revolution” will not take place*. Today’s topic is the inevitable generative AI. This is the perfect opportunity for us to discuss what a technological revolution is or isn’t. Here are our thoughts, and we might as well warn you that we are putting our trotters in the trough in a very counter-intuitive way. Admittedly, we’re taking a bit of a risk here, but keeping up with the Joneses isn’t a valid option for Visionary Marketers. As we know the subject well from having trained and certified a thousand students, we are also well aware of the limitations of GenAI tools.

    The AI “Revolution” Will Not Take Place

    * this is a literary reference to Jean Giraudoux

    “Generative AI” has been buzzword of the year in 2023 for better or worse. I have wanted to dig somewhat deeper, though. So, what is and isn’t a technological ‘revolution,’ and is AI one of them? That is the question. A few days ago, I came across a LinkedIn post that argued, through a widely shared video, that “nothing was like ever before.” It showed a large crowd filming the 2023 fireworks on the Champs-Élysées with their mobile phones.

    A technological “revolution”… really?

    In addition to the ubiquitous mobile screens, there were giant LCD displays on the sides and the Arc de Triomphe itself was turned into a mammoth screen. Similar pictures could have been taken in London, New York or Ulan Bator. In a nutshell, what’s new in 2024 is that everyone owns a screen.

    It’s laughable in more than many ways. It reminds me of my 2013 presentations on social media. I was already showing the same photo (above, taken from an NBC broadcast), which was supposed to prove a change in society.

    Enough of that, let’s get back to our main topic, i.e., generative AI. The 2023 obligatory buzzword has undoubtedly been “revolution” as in “GenAI is a technological revolution.”

    This term is ambiguous, though. As Merriam Webster state, a revolution’s first meaning is that of a planet turning on itself, a kind of standstill in fact. A revolution’s first meaning is “back to square zero.” In other words, as Alphonse Karr would have it, “The more things change, the more they stay the same.” On the other hand, it’s a term so widely used in innovation that it’s almost embarrassing.

    1 (a) 1 Revolution the action by a celestial body of going round in an orbit or elliptical course. also: apparent movement of such a body round the earth [Merriam-Webster]

    Try to play down this ‘revolution’ business and people will mock you. It has happened to me. However, one should wonder what, in our daily lives, is bound to change so radically in the coming years.

    Fear Is Irrational

    Firstly, fear is everywhere, but is it justified? Should we consider AI is a ‘revolution’ merely because we fear we might l...

    • 12 min
    CSR: a survival guide for the depressed responsible marketer

    CSR: a survival guide for the depressed responsible marketer

    How can a responsible marketer survive when the world around us is crumbling? Or at least when experts are telling you that it is. Three years to the day, the French association of marketers Adetem asked Visionary Marketing to join its CSR responsible marketing initiative, and naturally we welcomed the opportunity. That almost seemed natural to us. However, things aren’t that simple and many questions remain. Here are our thoughts on the subject even though there are more questions than answers. It seems to us more suitable than developing an ideological pitch and demanding that facts match reality. Our underlying goal is to encourage marketers (and salespeople) to question and reflect on their practices and how they should behave professionally at a time when society as a whole is torn on these issues, particularly environmental ones.

    Tips for the Depressed Responsible Marketer

    This survival guide for depressed responsible marketers was written for some reason. Let me tell you an anecdote

    Anecdote: An Eco-Distressed Responsible Marketer

    One day, I met a colleague and friend who is a digital marketing expert. He was deeply concerned by recent developments in climate change (not to be confused with global warming). His wife had just given birth to a baby and he was devastated by “the world we would be leaving behind to our children”. I sensed that he was about to snap, so I reassured him and advised him to take the edge off. His eco-anxiety (the word hadn’t been invented back then) was probably not going to do much good, and even less so for his child, who would probably be in need of trust, encouragement and a positive outlook.

    And yet, six or seven years later, I’m reminded of this anecdote as a COP28 conference, led by an oil tycoon and carrying the hopes of many, has just drawn to a close. Same old song and dance, the following IPCC get-together will take place in Azerbaijan and will be led by an ex-marketeer from the oil industry! Worse still, I learned recently that one of the flagship organisations that gave birth to the IPCC was also founded and run by a Canadian oil investor (check Maurice Strong’s bio).

    More depressing news for you

    To this one could add many other depressing events or books (from Vaclav Smil to James Hansen and Antoine Bueno [Fr] through to Jean-Baptiste Fressoz [Fr]). All that shows we might well hit the wall of climate change soon. French Energy expert Fressoz states, there is no such thing as energy transitions for instance. Smil had highlighted the energy transition issue as early as 2010. To top it all, there is no such thing as “peak oil”. Two mining experts from France, warned us about the surfeit of oil reserves on the planet [Fr]. There is no dearth of oil sorry, we’re in for trouble for very much longer I’m afraid.

    Worse still, there was this talk we gave in Tunisia. While around a hundred marketers flocked to the workshops dedicated to AI, digital marketing or agility in product marketing,

    • 9 min
    Surviving the Content Shock In The Age of GenAI

    Surviving the Content Shock In The Age of GenAI

    Will marketers survive the content shock in the age of AI? The Omnes Education Group launched a cross-organisational programme in English called “Content creation in the age of AI” to help its students better understand GenAI. Close to 1,000 students will be certified in this program by early February 2024. As part of the program, Visionary Marketing interviewed Mark Schaefer, one of the world’s most renowned marketing bloggers, to gain insights on how marketers should approach the new content shock caused by AI. Schaefer’s answers were thought-provoking and valuable for both established and aspiring content creators.

    Surviving the Content Shock in the Age of AI

    Understanding Before Idealising

    Understanding GenAI in 2024 is a must, regardless of the fact that you like it or not. By that I not only mean how it works, but how it must be used, when it must and must not be used, what its limitations are, and the societal questions its implementation raise.

    My stance on this is very straightforward:

    What one gets to grips with (rationally), one never fears nor idealises

    Banning GenAI in schools will serve no purpose

    I am convinced that merely banning the usage of GenAI, as I see it done in many US universities now, isn’t a good idea. For one, it will not stop students from wielding those tools. There is always a workaround. Besides, it will not help them develop a critical eye towards technology and its — inevitable — limitations.

    For this reason, the Omnes Education Group, one of the largest in Europe, launched a very ambitious cross organisational programme in English for all its students. I was very lucky to work with them on that project. I wasn’t alone. Bénédicte, Julie and Fanny are part of an amazing team with whom I really enjoyed working.



    GenAI: approx. 1,000 students will be certified

    At the end of the process, in early February 2024, close to 1,000 students will be certified within this “Content creation in the age of AI” programme.

    Given the subject, it made perfect sense for me to interview one of the world’s best marketing bloggers, Mark Schaefer, whose work has inspired us at Visionary Marketing for the past ten years at least. I interviewed Mark as part of this lecture, so that he could tell us how marketers should tackle this new content shock.

    As always, his answers were thought-provoking. They are a lesson for all established and would-be content creators who want to know the way ahead.

    This exchange is one of many that we recorded for our students and cannot be disclosed. The school representatives were kind enough to let me publish Mark’s interview publicly, though. This is a condensed version of our exchange.

    The content shock, 10 years later: an arms race of content

     

    “The thesis behind the content shock article is that, in an economic system, a natural system, or a human system, if there’s too much of something, there has to be an adjustment.”

    This is true of water, snow, pollution, heat… and there are no reasons why content creation wouldn’t be following that rule either, Mark explained.

    “You’re going to have a flood and you will need to adjust,” he went on. “This pattern repeats in every channel where there’s a need for content. When a new channel becomes popular, the amount of content in the channel goes up, up, up, up, up. And so, it becomes an arms race. And it’s a never-ending competition.”

    As always, Mark is hitting the nail on the head. All content creators have been through this before. Those who published monthly in the 1990s,

    • 30 min
    Can GenAI have an impact on CRM?

    Can GenAI have an impact on CRM?

    According to a recent Forrester report (How Generative AI Will Transform CRM), GenAI may have significant and beneficial impacts on Customer Relationship Management systems and practices. The real question is, however, how effective GenAI could be when it comes to handling various customer-facing tasks? And how easily could it adapt to specific CX applications? Forrester’s analysts surmise that using massive bodies of data and large language models (LLMs), one could achieve better interactions with customers, therefore elevating customer experiences, and contributing to growth. That is to say, as long as certain conditions are met. Besides, when mentioning GenAI and CRM, the analyst group warns that ChatGPT might not be the ideal solution. 

    GenAI Could Enhance CRM… Under Certain Conditions

    Providing Better and Quicker Responses to Customer Inquiries

    In this report entitled How Generative AI Will Transform CRM, a group of Forrester analysts discusses how CRM could use GenAI-powered chatbots and virtual assistants to provide quicker responses to customer inquiries. Therefore improving response time and overall CX. By analyzing data from customer interactions, including emails, meeting transcripts, and phone conversations, GenAI could apply its ability to surface, summarize, and interpret key consumer insights. This would enhance CRM’s strategic importance by providing more complete data sets and streamlining  processes.

    Implementing GenAI could possibly change the way CRM agents and sellers engage with customers through CRM systems, the analysts contend. In this manner, CRM agents would have more time on their hands for the more creative and strategic parts of their tasks. Thus, increasing CRM’s strategic footprint could make marketers more innovative. In addition, sellers would also be able to address buyers’ requests for information more accurately. The bottom line is that all that would lead to more customer satisfaction and better Customer Relationship Management, Forrester’s analysts assert. In other words, GenAI would not threaten CX, it could well enhance it.

    GenAI Will Revolutionize CRM, Not Erode It

    Forrrester 

    The Role of GenAI and its effect on CX and CRM

    According to the analyst group, Generative AI’s role is to reshape and elevate customer experiences. Extracting crucial information from Customer Relationship Management records. Providing real-time news feeds, assisting users to prepare for meetings and making effective decisions increasing customers’ trust. By understanding customers’ preferences, companies could therefore create unique experiences across different touch points, from website interactions to targeted marketing campaigns, leading to a more positive customer journey. 

    AI algorithms can assess leads based on different criteria, making the sales process easier. They can analyze past customer actions to predict future movements. Helping businesses be ready for customer needs and desires. One key application is in chatbots and virtual assistants, the analysts describe, where generative AI can understand and respond to a wide range of user inputs, providing more humanlike interactions and creating a more engaging and satisfy...

    • 7 min

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