51 episodes

Want to learn and develop more skills to propel your career or business forward? The Enhance.training team share our business knowledge built up over decades of working with top business including Innocent Drinks, Cadburys, Unilever, PA Consulting and many more.

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    • Business

Want to learn and develop more skills to propel your career or business forward? The Enhance.training team share our business knowledge built up over decades of working with top business including Innocent Drinks, Cadburys, Unilever, PA Consulting and many more.

    Increase Your Product Price Successfully

    Increase Your Product Price Successfully

    How to increase the price of your products without losing customers is a big challenge. Price has a significant influence on our profits, sales volumes, and our customers. 
     I’m going to let you in on 7 secrets on how the experts deliver a price increase as part of their retail pricing strategy. 
     How to raise product prices starts with your confidence. This may sound cheesy but if you believe in your product price increases, you have done your homework, then your confidence will impact the way you speak, your body language and your message. If you are confident, the buyer will be a lot less confident in asking for a lower price or discount. 
     A great way to plan how to raise product prices is to justify a much bigger price increase than you have planned. The perceived value you communicate will easily justify the increase in product price, increasing the chances for you to successfully deliver a price increase.
     Rising prices without losing customers is always a concern and to counter this, communicating the value that your product brings to your customer will reduce concerns about paying a higher price.
     Retail product price increases are expected over time. How you ask for the increase and how you position the price increase with the retailer make the difference between success and failure. Provide the right context and the customer will be happy.
     Keep alternative options available if the customer refuses to accept a price increase so you and the customer win from the situation. 
     And finally, we share a couple of tactics at the end of the video that you can use to delay or soften the price increase for the customer. 
    Good luck with your price increase meetings. 

    • 12 min
    How To Deal With An Underperforming Team Member - Tried & Tested Successful Approach

    How To Deal With An Underperforming Team Member - Tried & Tested Successful Approach

    Working out how to deal with an underperforming team member and then taking the right action is one of the bigger personal challenges any manager or leader faces at work. I would like to take you through the approached I used, successfully, time and time again in over 25 years of managing teams.
     The first step to take when confronted with how to deal with an underperforming employee is not to ignore the problem. You know it will be a challenge, unpleasant and possibly difficult, yet procrastination around poor performance at work ends up being much worse. 
     The individual’s performance is likely to get worse, not better. Your team will get fed up with you and the underperforming employee and are likely to lose motivations and team performance will drop. None of this reflects well on you the manager nor your poor performance management skills. 
     So take action. 
     On of the first steps to take when thinking about how to deal with a poor performing employee  is to talk to them and find out what the reasons are for the poor performance. Tell them why they are an underperforming team member, use examples and set out your expectations for them. 
     Work together to create a plan for how to help the underperforming team member improve their performance and how you are going to help them do this. 
     Coach and mentor the underperforming staff member, so they have the tools to enable them to improve their performance. The more effort you put in to this process, the more likely the team member will turn around their performance.
     Throughout the plan, give honest feedback and monitor progress. Share progress with the underperformer so both parties are clear on what has gone well and what still needs to be improved. 
     Not all underperformers are willing or able to improve their performance. If this happens, it is important that you take formal action to resolve the underperformance, even if this means the underperformer leaves the business. 
     Good luck.

    • 13 min
    How To Prioritise Tasks Effectively – Get A Lot More Done!

    How To Prioritise Tasks Effectively – Get A Lot More Done!

    Knowing how to prioritise tasks effectively is a daily challenge for all of us at work and becomes even more challenging once you have team members to look after too. 
     I would like to share with you 7 approaches which have really helped me in how to prioritise tasks at work, learnt and used in a 25 year management career.
     Learning how to prioritise tasks in the workplace and do it well is a key skill to improve if you want to become more and more effective and keep your manager happy. 
     Working out how to prioritize tasks becomes easier if you keep in mind the value to the business of doing each task you have to do. Another very useful approach is to prioritise tasks that support you achieving your objectives which are important to the business. 
     When thinking about how to prioritize tasks at work, it is very tempting to do the tasks we like doing, or are good at, first and put off the other tasks till later. Don’t. 
     Working out how to prioritize tasks when each tasks seems important and urgent can be difficult. In the “How To Prioritise Tasks Effectively”, I take you through several approaches that you can use in this situation. 
     The next level of difficulty come when you start thinking about “how to prioritise tasks for my team”. And the more direct reports you have and the larger the team, the more challenging this becomes. 
     Use your team members to help spread the prioritisation work where possible. Keep in mind your longer term goals  - this really helps in working out how to prioritize work and tasks. 
     Keep practicing your prioritisation skills and enjoy the benefits of being more effective at work.

    • 8 min
    Make Better Decisions As A Manager – A 6 Step Framework

    Make Better Decisions As A Manager – A 6 Step Framework

    Good decision making for managers is important to build trust, a reputation for competence, and to progress your career. The decisions made by managers and leaders can quite literally make or break - projects, careers, and businesses.  As a result consistent, good decision making at work really does matter. 
     To help increase the quality of the decisions you make, I want to share a really useful 6 step decision making process with you. 
     Good decision making as a manager is significantly improved by following a decision making process, especially for those complex or important decisions. 
     I have seen time and time again; managers and teams jump straight into solution mode when confronted by a problem without really taking the time to fully understand the problem or make sure they have the full picture. Dig into the detail can be an important first step in a good decision making process.
     Next, when decision making in management it is very useful to define the goal of the decision. What exactly needs to be achieved from the decision that you are making? Be specific with your goal. 
     When you are clear on the problem and the goal of the decision, then explore your options. I have included 6 questions to ask yourself to improve decision making skills and the options you create. 
     Deciding which is the right option rather than the most acceptable option is a hard step in making decisions. 
     And then finally, how you communicate your decision to those affected by your decision will determine in part how effective the implementation of your decision will be. 
     Enjoy good decision making at work!

    • 11 min
    How To Delegate Tasks As A Manager – For Results & Quicker Promotion

    How To Delegate Tasks As A Manager – For Results & Quicker Promotion

    Learning how to delegate tasks as a manager is vital for any management position. You can’t and shouldn’t do everything yourself. If you don’t learn how to delegate effectively at each management level, your management career will stall.
     Learning how to delegate work as a manager is not as easy as it first seems. In my first management role, I quickly learnt that just telling a team member to do x, y or z rarely got the result we needed.
     Learning how to delegate work effectively has more to do with knowing what to delegate and how and then taking time to support, to mentor and coach and then following up than it does with the traditional view of directing traffic.
     Delegating effectively and making sure the team member is set up to succeed is a vital part of creating great team performance and delivering consistently as a team and as a manager or leader. What you put in you get back with a lot of interest!
     We go through 9 key stages of how to delegate tasks as a leader or manager, which will help improve your delegation skills and make you and your team even more effective at work.
     Enjoy delegating even more effectively!

    • 12 min
    How to Influence Your Manager & The Leadership Team

    How to Influence Your Manager & The Leadership Team

    If you want to enter the management ranks and progress, a big part of your future success will depend on you learning how to influence others at work, how to influence your manager and potentially how to influence the leadership team.
     Unfortunately, just having an opinion doesn’t count for much – everyone has an opinion. To influence others at work, you need to back up your opinion with evidence that your opinion will lead to improvements or better outcomes. 
     Putting yourself in the other person’s shoes is a critical first step when using influencing skills. This gives you insight into how to position your proposal in a way that helps them. 
     Most people understand that trust is a key factor to influence your manager and to influence your stakeholders. Without trust, most other influencing tactics fall flat. Likability and professional competence go a lot way to build trust and significantly increasing your ability to influence others at work. 
     “How to Influence Your Manager & The Leadership Team” details 9 tactics that teach you how to increase your influence at work and 3 communication factors that will further improve your influence. 
     If you are thinking about how to influence without authority at work, then a 
    give before you take approach - spotting opportunities to help others and building up a “favour bank” can work wonders. 
     I also cover 4 other key influencing tactics which add weight to your opinion and I have successfully used a lot to influence my manager and many others over the years. 
     Building your influencing skills is critical to progressing your career through the management ranks and into leadership positions whatever business you work in. 
     Try out each of the tactics in “How to Influence Your Manager & The Leadership Team” and practice them regularly. You will end up using these tactics naturally and you influence at work will only increase. 

    • 12 min

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