10 min
Ep 16 - You're Asking the Wrong Questions Part 2: Contact Center Attrition & the RFP Deep CX: A Blue Ocean Podcast
-
- Business
Welcome back to the second installment in our three-part
series: You're Asking the Wrong Questions. In Part 2, we get into the challenges in assessing attrition rates during the RFP process for outsourced customer care providers. Not all attrition is the same, and depending on what type you’re dealing with, there are different ways to calculate actual rates. After listening to this episode, you’ll be well-equipped to ask specific, well-defined questions to get the most meaningful data to make your decision.
Download the complete e-book: You’re Asking the Wrong Questions: Better Outsourced Customer Care RFP Questions for Your Loyalty Program
Deep CX: A Blue Ocean Podcast is produced by echogravity
Rate and review on Spotify, Apple Podcasts, and Google
Podcasts!
Follow Deep CX on Instagram!
Welcome back to the second installment in our three-part
series: You're Asking the Wrong Questions. In Part 2, we get into the challenges in assessing attrition rates during the RFP process for outsourced customer care providers. Not all attrition is the same, and depending on what type you’re dealing with, there are different ways to calculate actual rates. After listening to this episode, you’ll be well-equipped to ask specific, well-defined questions to get the most meaningful data to make your decision.
Download the complete e-book: You’re Asking the Wrong Questions: Better Outsourced Customer Care RFP Questions for Your Loyalty Program
Deep CX: A Blue Ocean Podcast is produced by echogravity
Rate and review on Spotify, Apple Podcasts, and Google
Podcasts!
Follow Deep CX on Instagram!
10 min