17 min
EP132: Customer Success experts vs account management vs customer support. NerdBrand Podcast
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- Business
On this episode of the NerdBrand podcast which is it? Customer support? Customer Success? Account Management? All are different, and we’re talking about it. Up next.
This week on the NerdBrand Podcast we’re talking about Customer Success experts vs account management vs customer support. Working with an agency is not like working with a solo-penuer or freelancer, or even a friend.
Client Success…
is not customer support. is not tickets submitted to complete for tasks. is not us doing tasks in a queue hourly.is not customer service, (we don’t know anything more about your router than you).It's a business and brand strategy to fix revenue, and solve problems.
Support the Show.
ABOUT NERDBRAND
NerdBrand is a national branding and advertising agency based in Louisville, KY.
Learn more about NerdBrand
Hear more of the NerdBrand Podcast
On this episode of the NerdBrand podcast which is it? Customer support? Customer Success? Account Management? All are different, and we’re talking about it. Up next.
This week on the NerdBrand Podcast we’re talking about Customer Success experts vs account management vs customer support. Working with an agency is not like working with a solo-penuer or freelancer, or even a friend.
Client Success…
is not customer support. is not tickets submitted to complete for tasks. is not us doing tasks in a queue hourly.is not customer service, (we don’t know anything more about your router than you).It's a business and brand strategy to fix revenue, and solve problems.
Support the Show.
ABOUT NERDBRAND
NerdBrand is a national branding and advertising agency based in Louisville, KY.
Learn more about NerdBrand
Hear more of the NerdBrand Podcast
17 min