Episode 2 - Journey Maps and Recommendations with Josh Lee and Sue Lim (part 2‪)‬ Design Thinking Masterclass

This is episode two of Design Thinking Masterclass. In this episode we return for part to of our discussion with  our guests Sue Lim and Josh Lee. For the second half of our conversation we discuss journey maps and practical steps you can take to make your first journey. We also get recommendations from Sue and Josh on how to develop your design thinking capability.

Our conversation with Josh and Sue began with episode one of Design Thinking Masterclass. In part one we discussed qualitative user interviews and the discovery phase of design thinking. If you enjoy part 2 of our discussion, please be sure to head back and catch part 1 as well!

Episode: 2

Topics: Journey Maps and recommendations

Guests: Sue Lim, Josh Lee

Host: Mike Stevenson 

Produced by: The Healthy Organisation www.healthyorg.com.au

Find out more about Deakin University MBA Masterclasses:

https://www.deakin.edu.au/business/study-opportunities/your-new-career-journey/mba-masterclasses

Recommendations:

'This is Service Design Doing' (Book) by Stickdorn et. Al

'This is Service Design Thinking' (Book) by Schneider et. Al

'Good Services' (Book) by Lou Downes

'This is Product Management' (Podcast) hosted by Anuraag Verma and produced by Alpha.


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