12 min
Episode #9 "Redefining the Customer Journey with CX as a Service (CXaaS)" The CX POD - Europe
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- Business
In the episode TTEC welcome guest host Mark Hillary, CX Analyst & Author to interview newly appointed Alistair Niederer, Head of EMEA at TTEC. Mark talks to Alistair about redefining the customer journey and how the COVID pandemic is accelerating digital transformation across the CX industry.
Host: Mark Hillary – CX Analyst & Author.
Invitee: Alistair Niederer - Head of EMEA at TTEC.
Production/ Sound Engineer: Alex Diaz - th3cult.co.uk
In the episode TTEC welcome guest host Mark Hillary, CX Analyst & Author to interview newly appointed Alistair Niederer, Head of EMEA at TTEC. Mark talks to Alistair about redefining the customer journey and how the COVID pandemic is accelerating digital transformation across the CX industry.
Host: Mark Hillary – CX Analyst & Author.
Invitee: Alistair Niederer - Head of EMEA at TTEC.
Production/ Sound Engineer: Alex Diaz - th3cult.co.uk
12 min