Spoiler alert: Episode 9 was recorded right after 4th of July, which is why we are annoyed with having a holiday on a Tuesday. Today we're chatting with our old friend, Linode's Rick Myers! Linode offers cloud hosting for Linux, which is super brainy and way above our pay grade. Rick runs their support team, and he shared a lot of insight into their hiring process, what it's like doing support for a highly technical customer, and he gave us a breakdown of their newly minted internal training program for their customer support team. Rick is a past Elevate Summit speaker, and he's promised to join us again for our spring event in 2018. HE PROMISED!