43 min
Interview Lotte Kersten (Disruptors) on Engaging Millennials and Gen Z through Transformation of Work | EPS #16 Your CX Energy Boost!
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- Business
Join the Champions League of Customer Experience Transformation!
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For timestamps see below.
Join Lotte Kersten and Zanna as they delve into the future of HR and organizational structures in this thought-provoking podcast. Drawing from a meta-analysis of various HR and non-HR models, Lotte shares key insights on the evolution of organizations and the transition from efficiency towards purpose.
She also provides invaluable advice on engaging millennials and Gen Z in the workplace, emphasizing the importance of authenticity, a democratic environment, and leveraging their tech-savviness.
This podcast is a must-listen for anyone interested in understanding and implementing progressive HR practices and for those keen on engaging the younger workforce effectively. Tune in to explore the possibilities of what your organization could look like on different levels.
(00:33) Introduction and Background
(03:10) The Disruptors and Changing Work Culture
(07:07) Meta Analysis of HR Models
(11:04) Maturity Model and Assessments
(14:24) The Challenge of Changing Behavior
(16:06) HR Maturity Levels and Openness to Change
(18:06) Addressing HR Questions and Transforming Roles
(29:38) Connecting on a Concrete Level
(33:45) Attracting and Engaging Millennials and Gen Z
Join the Champions League of Customer Experience Transformation!
Sign up for weekly inspiration: https://zannavanderaa.com/cxleague/
For timestamps see below.
Join Lotte Kersten and Zanna as they delve into the future of HR and organizational structures in this thought-provoking podcast. Drawing from a meta-analysis of various HR and non-HR models, Lotte shares key insights on the evolution of organizations and the transition from efficiency towards purpose.
She also provides invaluable advice on engaging millennials and Gen Z in the workplace, emphasizing the importance of authenticity, a democratic environment, and leveraging their tech-savviness.
This podcast is a must-listen for anyone interested in understanding and implementing progressive HR practices and for those keen on engaging the younger workforce effectively. Tune in to explore the possibilities of what your organization could look like on different levels.
(00:33) Introduction and Background
(03:10) The Disruptors and Changing Work Culture
(07:07) Meta Analysis of HR Models
(11:04) Maturity Model and Assessments
(14:24) The Challenge of Changing Behavior
(16:06) HR Maturity Levels and Openness to Change
(18:06) Addressing HR Questions and Transforming Roles
(29:38) Connecting on a Concrete Level
(33:45) Attracting and Engaging Millennials and Gen Z
43 min