147 episodes

Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don’t want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com

396264

Experience This‪!‬ Joey Coleman and Dan Gingiss

    • Business
    • 4.9 • 48 Ratings

Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don’t want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com

396264

    Staying, Smoking, and Shipping!

    Staying, Smoking, and Shipping!

    Learn about the importance of acknowledging customer loyalty, an extreme example of living the brand experience, and evolving the ways you interact with customers for the greater good of the planet. Find more great experiences at: http://ExperienceThisShow.com

    • 37 min
    Picking, Integrating, and Calculating!

    Picking, Integrating, and Calculating!

    Learn about finding your low-hanging fruit, building experiences right into your product or service, and how we measure thee - let us count the ways! Find more great experiences at: http://ExperienceThisShow.com

    • 43 min
    Timbre, Taste, and Ticket!

    Timbre, Taste, and Ticket!

    Learn about the sound of a great experience, tasty treats in unexpected venues, and the vestiges of customer interaction that just aren’t functioning anymore. Find more great experiences at: http://ExperienceThisShow.com

    • 30 min
    Working, Debating, and Skipping!

    Working, Debating, and Skipping!

    Learn about the best employee experiences in the country, where customer experience should live in a company, and why one airline is really mad at a third-party flight aggregator. Find more great experiences at: http://ExperienceThisShow.com

    • 32 min
    Lines, and Tigers, and Bears!

    Lines, and Tigers, and Bears!

    Learn about a creative way to make your customers feel better about waiting, an airport experience that doesn't involve a plane, and a great prize for bulking up before winter! Find more great experiences at: http://ExperienceThisShow.com

    • 35 min
    Behaving, Marketing, and Innovating!

    Behaving, Marketing, and Innovating!

    Learn how restaurants and hotels are dealing with bad customer behavior, why marketers are finally paying attention to customer experience, and why innovation doesn’t have to be complicated! Find more great experiences at: http://ExperienceThisShow.com

    • 39 min

Customer Reviews

4.9 out of 5
48 Ratings

48 Ratings

Podjunkie99 ,

Best source of CX ideas anywhere

Dan and Joey not only give great ideas but inspire me to get into action.They have helped transform my motorcycle dealership. Thank you for all you do!

Eehirst ,

Best CS podcast for me and the kids

I wanted to say thank you so much for this awesome podcast. It’s now part of my regular routine to listen to it on my drive to work every Wednesday morning. It’s also the only podcast I listen to that the kids don’t complain about. They even dance to the little jingle at the beginning. Thanks for the information and recommendations from this podcast I was able to land my dream job of Director of customer success for my favorite company in the whole world. I can’t thank you enough.

Mr. Ossum ,

Best Kept Secret

Dan and Joey are CX and marketing wizards. The knowledge they share is incredible. I've gotten more out of one episode of their podcast than I have out of ten other podcast episodes combined. I can't wait to go back and listen to episdoes I've missed...it's going to be better than that time I bingewatched every episode of Friends!

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