29 min
Exploring Customer Centricity in the Textile Space - In conversation with Pratul Kumar, Progility Consulting Spinning Values
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- Business
After a bit of a break, we are back with episode number five. Our guest today is Pratul Kumar from Progility Consulting, a management consulting firm providing profitability and productivity improvement services, for clients in the B2B area. I had a chat with him discussing customer centricity and why it is important to the textile sector. This episode is packed with insights. As always, thanks for listening.
You can find the transcript for this episode here:
https://brands.beekaylon.com/the-sustainability-blog
Driving Change and Customer Centricity in the Textile Industry
The discussion centered on the importance of bridging the gap between strategy and execution for companies, with a particular focus on the textile sector. Pratul emphasized the need for customer centricity and highlighted how leading textile company, Beekaylon Synthetics, has maintained high levels of product quality and ethical business conduct. Within a competitive industry, Progility Consulting helped Beekaylon achieve more effective customer servicing by segmenting the customer base according to their unique needs. Furthermore, the podcast details the company's journey towards continuous improvements tied to sustainability and productivity. The effectiveness of change was also discussed, highlighting the importance of involving and training every level of an organization. Pratul concluded with the future industry vision that would necessitate businesses to prioritize customer centricity and innovation for differentiation.
00:00 Introduction to the Gap Between Strategy and Execution
00:34 About the Podcast and the Host
00:50 Introducing the Guest: Pratul Kumar
01:29 Discussion on the Impact of the Pandemic on the Manufacturing Sector
02:32 Understanding Progility Consulting and its Role in the Industry
04:45 Translating Strategy into Action
04:48 The Gap Between Strategy and Execution
07:17 Understanding the Challenges in the Textile Sector
07:33 The Journey of Beekaylon Synthetics
09:09 The Importance of Customer Centricity in the Textile Sector
18:28 The Impact of Change Management on Productivity
20:07 The Process of Implementing Change
27:21 The Future of Customer Centricity in the Textile Sector
29:01 Conclusion and Closing Remarks
After a bit of a break, we are back with episode number five. Our guest today is Pratul Kumar from Progility Consulting, a management consulting firm providing profitability and productivity improvement services, for clients in the B2B area. I had a chat with him discussing customer centricity and why it is important to the textile sector. This episode is packed with insights. As always, thanks for listening.
You can find the transcript for this episode here:
https://brands.beekaylon.com/the-sustainability-blog
Driving Change and Customer Centricity in the Textile Industry
The discussion centered on the importance of bridging the gap between strategy and execution for companies, with a particular focus on the textile sector. Pratul emphasized the need for customer centricity and highlighted how leading textile company, Beekaylon Synthetics, has maintained high levels of product quality and ethical business conduct. Within a competitive industry, Progility Consulting helped Beekaylon achieve more effective customer servicing by segmenting the customer base according to their unique needs. Furthermore, the podcast details the company's journey towards continuous improvements tied to sustainability and productivity. The effectiveness of change was also discussed, highlighting the importance of involving and training every level of an organization. Pratul concluded with the future industry vision that would necessitate businesses to prioritize customer centricity and innovation for differentiation.
00:00 Introduction to the Gap Between Strategy and Execution
00:34 About the Podcast and the Host
00:50 Introducing the Guest: Pratul Kumar
01:29 Discussion on the Impact of the Pandemic on the Manufacturing Sector
02:32 Understanding Progility Consulting and its Role in the Industry
04:45 Translating Strategy into Action
04:48 The Gap Between Strategy and Execution
07:17 Understanding the Challenges in the Textile Sector
07:33 The Journey of Beekaylon Synthetics
09:09 The Importance of Customer Centricity in the Textile Sector
18:28 The Impact of Change Management on Productivity
20:07 The Process of Implementing Change
27:21 The Future of Customer Centricity in the Textile Sector
29:01 Conclusion and Closing Remarks
29 min