338 episodes
Optometry: The Ultimate O.D. Optometry: The Ultimate O.D. Podcast
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- Business
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4.8 • 17 Ratings
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Welcome to The Ultimate O.D. podcast with host, optometrist and practice owner, Dr. Nick Lillie. Join us weekly as Dr. Lillie brings the real talk with hard won wisdom and levity on all things Optometry such as practice management, practice specialties, business tips, and more all from his own personal experience!
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Quick Hitter: 5 Step Process to Unmatched Customer Service - E199
Quick Hitter 5 Step Process to Unmatched Customer Service - E199
Highlights from this episode:
Quick Hitter: 5 Step Process to Unmatched Customer Service (00:35)
Closing Thought: The Test Comes Before the Lesson (26:26)
It has been a while since we've talked about customer service but with something as seemingly obvious as this, we still need to make sure we are keeping it front of mind. In this episode I give you five steps to creating a practice with customer service at the forefront!
Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> YouTube, Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
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Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message -
Quick Hitter: This is Your Permission to be Successful - E198
Quick Hitter: This is Your Permission to be Successful - E198
Highlights from this episode:
Quick Hitter: This is Your Permission to be Successful (00:49)
Closing Thought: Process Evaluation (22:11)
"Action will delineate and define you". There is no reason you can't you do the amazing things that others are doing. Give yourself permission to go and do it. Those other people are no better than you. Of course imposter syndrome can be a challenge, but it's only as real as you allow it to be. Start asking "why not you?" and you will be blown away at the things you can accomplish... because why not?
Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> YouTube, Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
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Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message -
Quick Hitter: 3 Ways to Apply the Pareto Principle to Grow Your Business - E197
Quick Hitter: 3 Ways to Apply the Pareto Principle to Grow Your Business - E197
Highlights from this episode:
Quick Hitter: 3 Ways to Apply the Pareto Principle to Grow Your Business (00:51)
Office Talk: Family Spring Break story (19:35)
Closing Thought: Good Boy! (27:54)
In this week's episode we are talking about the Pareto principle (basically the 80/20 rule). This can be applied in so many areas of our lives but obviously today I am applying it to our optometric practices. Whether you own your own practice, work as an associate, or are just working to become an optometrist, this principle will work for you. Cut the fat, focus, and double down, my friends.
Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> YouTube, Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
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Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message -
Quick Hitter: The Mental Mindset for a Profitable Practice - E196
Quick Hitter: What it Takes to Be Great at Business - E196
Highlights from this episode:
Quick Hitter: The Mental Mindset for a Profitable Practice (00:42)
Closing Thought: How to Find the Next Opportunity (17:14)
There are some big things that I've learned make a world of difference in being a good business owner. The first is the difference between having a good business and having a good job. Some of these I've learned on my own throughout my years of owning my own practice and others are more recent lessons thanks to my involvement in P3.
Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> YouTube, Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
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Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message -
Quick Hitter: How to be Profitable with Managed Care - E195
Quick Hitter: How to be Profitable with Managed Care - E195
Highlights from this episode:
How to be Profitable with Managed Care (00:33)
Closing Thought: Timing is everything! (17:01)
This episode was brought on by a listener question and it was so good I decided to make an entire quick hitter episode on it! Managed care is unfortunately something the majority of practices have to live with. There are ways to not just survive, but thrive with managed care and that's what we are going to be walking through today.
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Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message -
Office Talk: Delegation - How Far We've Come - E194
Office Talk: Delegation - How Far We've Come - E194
Highlights from this episode:
Office Talk: Delegation - How Far We've Come (00:38)1
Closing Thought (15:45)
In this week's episode we are talking about the incredible change delegation has brought in our office. Looking back at what I used to focus on compared to now it's a night and day difference. It's all about the journey and we're making moves!
Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> YouTube, Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!
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Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message
Customer Reviews
Immensely helpful
I started listening to this podcast summer of 2022 after an old classmate sent me an episode. I have since gone back and listened to every one. During every episode I find my self writing down one or two thanks that I want to implement the next week in my cold start practice. Most other content that I have found elsewhere is either not entirely specific to where I am an in my cold start journey, or filled with industry marketing. Dr. Lillie tells it like it is, and my practice and team is much better for it. Thanks!
A First Class Podcast
Dr. Lillie truly cares about his listeners and brings information that is applicable and valuable to anyone who is in the World of Optometry!
Dynamite
We need more practical podcasts like this! This is loaded with actionable steps that improve life in the exam lane and as a business owner. Keep it up Dr. Lillie! Dynamite!