Avtex Experience Points Experience Points

Dennis Wakabayashi is the VP of CX Implementation for RR Donnelley, a global business communications firm specializing in the production, execution and delivery of customer engagement tactics along the entire path to purchase. In May 2020, Dennis was named as one of the top 50 (CX) experts of the decade and rank on social media among the top 150 CX influencers globally. Dennis regularly works with Fortune 500 brands, defining CX strategies and leading tactical implementation with the teams at RR Donnelley. Additionally, as an industry influencer, Dennis shares the latest CX innovations and strategic practices on social media channels with an audience of more than 50,000 followers.

Part game show, part expert discussion, all Customer Experience. On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers. Join hosts Joey Coleman and Dan Gingiss for Experience Points, brought to you by Avtex - your end to end CX technology and consulting partner.

Laura Gassner Otting inspires people to push past the doubt and indecision that keep resign ideas to limbo. Her presentations inspire listeners to think bigger and accept challenges that reach beyond their limited scope of belief. She delivers strategic thinking, well-honed wisdom, and perspective generated by decades of navigating change across the start-up, nonprofit, political, as well as philanthropic landscapes. Laura dares listeners to find their voice, and generate the confidence needed to tackle larger-than-life challenges. She leads them to seek new ways of leading, managing and mentoring others.

Laura’s entrepreneurial edge has been well-honed over a 25-year career that started as a Presidential Appointee in Bill Clinton’s White House, where she helped shape AmeriCorps. She left a leadership role at a nationally respected nonprofit leadership firm to expand a tech startup. Laura then founded and ran a mission-driven executive search firm which partnered with the full gamut of mission-driven nonprofit executives, from start-up dreamers to scaling social entrepreneurs to global philanthropists. In 2015, she sold that firm to the team that helped her build it, and gave a TEDx talk which became so popular that it launched a speaking career. She is the author of the Washington Post bestseller Limitless: How to Ignore Everybody, Carve your Own Path, and Live Your Best Life, as well as Mission Driven: Moving from Profit to Purpose and the Kaplan reference book, Change Your Career: Transitioning to the Nonprofit Sector.

Part game show, part expert discussion, all Customer Experience. On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers. Join hosts Joey Coleman and Dan Gingiss for Experience Points, brought to you by Avtex - your end to end CX technology and consulting partner.

Ramon Ray is a leading expert on small business success. He inspires and educates thousands of business owners a year through his articles, podcasts, and in-demand media interviews. Ramon is the founder of SmartHustle.com and Entrepreneur In Residence at Oracle NetSuite. He is a successful entrepreneur, in-demand, motivational speaker and event host. Ramon has started four companies and sold two of them. Ramon's authored four books, including "Celebrity CEO". Audiences around the world are inspired by his high energy and ability to connect and care.

Part game show, part expert discussion, all Customer Experience. On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers. Join hosts Joey Coleman and Dan Gingiss for Experience Points, brought to you by Avtex - your end to end CX technology and consulting partner.

Matt Kazam is a veteran comic who can be seen performing at the nation’s top comedy clubs, casinos and theatres. He has performed stand-up comedy over 6,000 times in 45 states and 7 countries. Matt has also performed at over 1,000 corporate and private events. He has an amazing ability to work any crowd, anywhere, any venue. Stand-up comedy has been a dream of Matt’s his whole life. Growing up in New York City, he started performing shows for family and friends at the age of three, but it wasn’t until graduating college from George Mason University with a degree in finance that Matt finally took the plunge as a full-time stand-up comedian.

Matt has made television appearances on NBC’s “Last Comic Standing”, Fox’s “Big Red Couch”, Comedy Central’s “Stand-Up Stand-Up”, VH-1’s “Fools For Love”, TLC’s “Two For Vegas”, The Discovery Channel’s “Lux List”, WGN’s “The Bob & Tom Show. He has appeared with Tommy Davidson on the Rascal’s Comedy Club Webcast “Live Caught On The Net”. In addition, Matt’s comedy special,“Stand-Up and Sit-Down with Matt Kazam,” is currently airing on XM Satellite Radio. In addition to these television projects, Matt was a writer for the 2008 “Fox Reality TV Awards” on the Fox Reality Channel. Matt’s 1-man show, “40 Is Not The New 20,” had a residency at the Riviera Hotel and Casino in Las Vegas.

Matt’s energetic style, witty observations and unassuming charm combined with his youthful enthusiasm and instant likeability are the driving forces behind his unique and hilarious comedy.

Part game show, part expert discussion, all Customer Experience. On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers. Join hosts Joey Coleman and Dan Gingiss for Experience Points, brought to you by Avtex - your end to end CX technology and consulting partner.

Brittany Hodak is the Chief Experience Officer of Experience.com. She's also an award-winning entrepreneur and speaker who has delivered keynotes across the world to organizations including American Express and the United Nations. She has published more than 350 articles for outlets including Forbes, Adweek, and Success magazine, and has appeared on NBC, CBS, CNN, and the CBC, among many others. Entrepreneur magazine calls her “the expert at creating loyal fans for your brand.” Brittany co-founded, scaled, and successfully exited The Superfan Company, a fan engagement company whose roster included Walmart, Disney, Amazon, Katy Perry, Dolly Parton and more under her eight-year leadership. Prior to launching her first company, Brittany led seven- and eight-figure fan engagement campaigns for brands including Johnson & Johnson, LG, Gatorade, Sony Music, and A&E.

Part game show, part expert discussion, all Customer Experience. On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers. Join hosts Joey Coleman and Dan Gingiss for Experience Points, brought to you by Avtex - your end to end CX technology and consulting partner.

Jason created his first business at fourteen, selling telecommunications and computer equipment in the Australian regional city of Toowoomba. In the lead up to this, he was inspired by books like The Pursuit of Wow! by Tom Peters, which opened his eyes to the power of customer and employee experience. A cornerstone of Jason’s career has been an unwavering commitment to improving the lives of customers and employees.

During his time in the telecommunications industry, he implemented ideas for improving customer experience in a number of verticals by over 100 percent. In retail and media, his initiatives to improve efficiencies by focusing on customer and employee experience saved tens of millions of dollars in a matter of months and improved employee retention by double digits year on year. Additionally, he has led transformational programs resulting in tens of millions in revenue improvement. Jason has been in the ‘trenches’ consistently delivering transformative results – his ultimate passion is helping individuals and organizations, grow and achieve their goals.

Part game show, part expert discussion, all Customer Experience. On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers. Join hosts Joey Coleman and Dan Gingiss for Experience Points, brought to you by Avtex - your end to end CX technology and consulting partner.