The Retail Maverick Show Uncut with The Industrious Andrew Busby

Recorded at the Akeneo Unlock On Tour event in London, The Retail Maverick Show caught up with Yoko Fujimoto-Sital, Senior Manager Digital Trading at Karl Lagerfeld as she came off stage. Without letting her pause for breath we asked her about the topics she discussed during her session, 'Demystifying AI'.Listen in to find out how Karl Lagerfeld are using Generative AI to drive a better customer experience and why effective product experience is integral to the overall customer experience.&nb...

In a very special episode, The Industrious President Andy Austin sat down with Swarovski UK & Ireland MD, Craig Ash, following his keynote at the Retail Technology Show. They discussed some of the topics raised by his session titled, "Driving Sales & Engagement Through Creating a Truly Immersive In-Store Experience For Omnichannel Shoppers", including:Evaluating your omnichannel customers’ expectations around brining the best of online into the storeAssessing the best ways to identify...

CEO and Founder of Uncrowd, Richard Hammond, has some fairly forthright views on customer experience, NPS and loyalty, to name a few. During a great 15 minutes we concluded that NPS is a waste of time, loyalty doesn't exist and also discussed why some shoppers love one brand but loathe the next.This is worth 15 minutes of anyone's time who finds themselves grappling with how to attract and retain customers and get inside the head of the often fickle consumer.The Retail Maverick Show is a Redl...

The Retail Maverick Show managed to catchup with former Jack Wills CEO and Debenhams board member Suzanne Harlow within the amazing surroundings of the Kimpton Fitzroy hotel. They even provided some musical accompaniment however that didn't detract from the amazing conversation we had with Suzanne. From AI, to greenwashing to what it's like to be a retail CEO - you won't want to miss it. The Retail Maverick Show is a Redline Retail in association with The Industrious production

The Retail Maverick Show celebrated its new partnership with The Industrious with an episode you won't want to miss. We managed to catch up with Oliver Banks at the Retail Week Live + Grocer Show in London where he was hot off the back of a book launch the previous week.His book, 'Driving Retail Transformation' has just been released and we delved into the book a little with Oliver. What transpired is retail gold. The Retail Maverick Show is a Redline Retail in association with The Indus...

In this episode I chat with fellow ReTHINK Retail member and co-founder of Think Uncommon, Andrew Smith where we discuss the top three things he is hoping for in retail for 2024. From asking if "anyone gives a crap about sustainability", to praying "that we get smart and real with AI" to it being "about damned time we consolidated retail technology" this is not just a breath of fresh air but a positive hurricane.You'll find yourself nodding in agreement throughout because, as regular listener...