10 episodes
The Global Xperience Bryce Cressy & Natalie Billson
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- Business
Welcome to The Global Xperience. We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers. Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience.Stay tuned, and hit that subscribe button to stay up to date with critical information to enhance your business from the inside out.
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How To Create Experience Makers | Dan Gingiss
Send us a Text Message.Episode Summary:In this episode, we chat with Dan Gingiss, a customer experience expert and keynote speaker, about the pivotal role of social media in customer service. Dan shares his journey from corporate America to becoming a thought leader in customer experience, emphasizing the importance of engaging with customers on social media platforms. We delve into the value of creating memorable "wow" moments versus maintaining consistent service, and Dan provides actionabl...
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Enhancing Customer Experience through Simplicity | David Avrin
Send us a Text Message.Episode Summary: Join us as we dive into the critical aspects of customer experience with David Avrin, a leading expert, speaker, and author of "Why Customers Leave (And How to Win Them Back)." David shares his journey from observing rigid organizational policies to becoming a customer experience advocate. In this episode, we discuss practical strategies to simplify business processes, the importance of leadership in driving customer-centric change, and how busines...
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Buyer's Remorse and the Impact on Customer Satisfaction | Joey Coleman
Send us a Text Message.Episode Summary: Join us as we delve into the fascinating world of customer experience with renowned expert Joey Coleman. From unraveling the mysteries behind buyer's remorse to exploring the nuances of global customer service, this episode is packed with insights to transform your approach to customer interactions. Joey Coleman is a customer experience expert, speaker, and author of the bestselling books "Never Lose a Customer Again" and "Never Lose an Employee Again."...
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Importance of Leadership in Fostering Customer Centricity | Olga Potaptseva
Send us a Text Message.Episode Summary: Join us in a thought-provoking conversation with Olga Potaptseva, a leading CX advisor, speaker, and founder of CX Panda, the first CX knowledge base. In this episode, we delve into the essence of customer centricity, its impact on customer experience, and the unique challenges and opportunities it presents in the African context. Olga shares her wealth of experience, insights into the African market, and stories that highlight the continent's dynamic a...
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Reducing Attrition Through Digital Empathy | Jonathan Hawkins
Send us a Text Message.Episode Summary: In this episode, we delve into the innovative world of behavioral analytics with Jonathan Hawkins, founder, and CEO of Anthrolytics. Join us as Jonathan discusses the impact of digital empathy in the customer experience (CX) and employee engagement landscape, and how Anthrolytics is revolutionizing the way businesses interact with their customers and employees.Key Highlights:Jonathan Hawkins: Learn about Jonathan's background as a lecturer, and serial e...
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Why South Africans Do It Better | Dennis Wakabayashi
Send us a Text Message.Episode Summary: In this episode, we welcome Dennis Wakabayashi, a renowned customer experience journalist, MC, keynote speaker, consultant, and podcast host. Join us as we dive into an insightful conversation about the world of customer experience (CX), Dennis' journey in the field, and his unique perspectives gained from global experiences.Key Highlights:Introduction to Dennis Wakabayashi: Dennis shares his background, including his roles as a customer experience cons...