52 episodes

The “Focus on Customer Service” podcast features brands who are offering amazing customer service via social media. It is hosted by Dan Gingiss (@dgingiss).

Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service.

At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requiring companies to be as prepared on social as they are in the call center, on e-mail, or click-to-chat.

The goals for this podcast are to:
• Learn from other brands that we think are doing social care well
• Share learnings with you
• Increase the overall competency of the industry in the social care space

And here’s the twist: YOU pick the guests. Brands must be nominated to appear on the show by one of their own customers, via our hashtag #FOCS, which stands for Focus on Customer Service.

Focus on Customer Service Podcast Dan Gingiss & Dan Moriarty

    • Business
    • 5.0, 21 Ratings

The “Focus on Customer Service” podcast features brands who are offering amazing customer service via social media. It is hosted by Dan Gingiss (@dgingiss).

Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service.

At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requiring companies to be as prepared on social as they are in the call center, on e-mail, or click-to-chat.

The goals for this podcast are to:
• Learn from other brands that we think are doing social care well
• Share learnings with you
• Increase the overall competency of the industry in the social care space

And here’s the twist: YOU pick the guests. Brands must be nominated to appear on the show by one of their own customers, via our hashtag #FOCS, which stands for Focus on Customer Service.

Customer Reviews

5.0 out of 5
21 Ratings

21 Ratings

OLM Tiny ,

Joey

Very informative, great suggestions.

Pellom123 ,

Great episode with Dallen Mckee

I'm an avid listener to this podcast and all the interviews and tips are great, but wow I was blown away by the interview with Mr Mckee! His insight to social media and how to take care of the customer will help me, help my company become successful. Would love to see another episode with him. (Ps- loving the shopbot)

Sabzzwashere ,

Great content + fresh

The energy both Dans have are great! The conversations are easy to follow + I always learn a few things once I'm done listening! Solid podcast 👌🏼

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