From Facilities Management to Facilities Transformation The Science of Service Podcast

It’s the end of Chris and Ian’s facilities transformation adventure. In the sixth episode of the podcast, they reflect on what they’ve learned along the way. Their personal highlights include visits to Mitie’s customer sites, where they witnessed technology’s impact on Facilities Management (FM) firsthand. They conclude data and AI will only disrupt and drive the sector’s transformation further, bringing technology-backed benefits to a brave new customer-focused world that can’t be imagined r...