246 episodes

Are you looking for eCommerce insights, strategy, or operational advice for your eCommerce business? Future Commerce is the leading podcast for founders and operators alike who aren't looking for the next conversion rate optimization tip or how to execute a playbook. It's for those who yearn for something deeper than CRO and PPC. Each week our hosts Phillip Jackson and Brian Lange ask hard questions to founders and executives at successful brands and how they turned their 'making money online' approach into a thriving business.

Weekly essays, blogs, show notes, full transcripts, and quarterly market research reports are available at https://futurecommerce.fm

Future Commerce Podcast: eCommerce, DTC and Retail Strategy Future Commerce

    • Business
    • 4.9 • 69 Ratings

Are you looking for eCommerce insights, strategy, or operational advice for your eCommerce business? Future Commerce is the leading podcast for founders and operators alike who aren't looking for the next conversion rate optimization tip or how to execute a playbook. It's for those who yearn for something deeper than CRO and PPC. Each week our hosts Phillip Jackson and Brian Lange ask hard questions to founders and executives at successful brands and how they turned their 'making money online' approach into a thriving business.

Weekly essays, blogs, show notes, full transcripts, and quarterly market research reports are available at https://futurecommerce.fm

    "Well Made": You Need to Have a Reason Why Something Should Exist feat. Stephen Ango

    "Well Made": You Need to Have a Reason Why Something Should Exist feat. Stephen Ango

    Stephan Ango, Host of the Well Made podcast, joins Phillip to talk about how customer expectations, sampling behaviors, and how the software world applies to the physical world. Listen now!

    • 1 hr 17 min
    [Step by Step] Why Don’t Customers Trust a Five Star Review? (feat. Eric Smith, VP of Business Development and Partnerships at Shopper Approved and Ryan Garrow, Director of Partnerships Logical Position/Owner at Joyful Dirt)

    [Step by Step] Why Don’t Customers Trust a Five Star Review? (feat. Eric Smith, VP of Business Development and Partnerships at Shopper Approved and Ryan Garrow, Director of Partnerships Logical Position/Owner at Joyful Dirt)

    A perfect rating isn’t perfect. Who knew? Validation on the web has been undermined by farms and bots, and trust is harder to build than ever before. Technology can solve for some of the challenges in building trust with your customers. In this episode we dive into the the complexity of building trust, and the paradox of how running an Amazon Prime operation can help you get better at delivering in DTC. Listen now!

    • 58 min
    [Step by Step] How Can I Turn Customer Segments into Personal Connections? (feat. Ben Parr, President and Co-Founder of Octane AI and Jason Wong, Doe Lashes & Wonghaus Ventures

    [Step by Step] How Can I Turn Customer Segments into Personal Connections? (feat. Ben Parr, President and Co-Founder of Octane AI and Jason Wong, Doe Lashes & Wonghaus Ventures

    🎶Let’s get personal, personal...🎶 But seriously, we have this bad habit in eCommerce to turn customers into segments and numbers and forget that they’re people. Ben Parr, President and Co-Founder of Octane AI and Jason Wong, of Doe Lashes & Wonghaus Ventures join the show to talk about making segments personal, organic, and engaging for the customer. Listen Now!

    • 45 min
    [Step by Step] How Can I Get Product to Every Customer in Two Days or Less? (feat. George Wojciechowski, VP of Partnerships at Shipbob and Babs King, Founder and CEO at Fleo)

    [Step by Step] How Can I Get Product to Every Customer in Two Days or Less? (feat. George Wojciechowski, VP of Partnerships at Shipbob and Babs King, Founder and CEO at Fleo)

    Consumers want instant gratification from their purchases and sometimes it can feel really intimidating to even try to attempt matching the expectation of 2-day shipping. But what if we told you that you can get your products to every customer in 2 days or Less? Babs King, CEO at Fleo and George Wojciechowski join the show to talk about building the process and technology to meet customer expectations. Listen Now!

    • 44 min
    [Step by Step] Can Product Returns Build My Brand? (feat. David Sobie, CEO and Co- Founder of Happy Returns and Zach Goldstein, CEO and Founder of Public Rec)

    [Step by Step] Can Product Returns Build My Brand? (feat. David Sobie, CEO and Co- Founder of Happy Returns and Zach Goldstein, CEO and Founder of Public Rec)

    Product returns can be a total pain. But what if brands used their returns to actually strengthen customer loyalty? In this episode of Step by Step, David Sobie, CEO and Co-Founder of Happy Returns and Zach Goldstein, CEO and Founder of Public Rec join the pod to chat about how returns can actually be painless for the brand and a good experience for the customer, driving their loyalty to your brand. Listen now!

    • 49 min
    [Step by Step] How Can Brands Compete with Amazon? (feat. Adam Gardner)

    [Step by Step] How Can Brands Compete with Amazon? (feat. Adam Gardner)

    Amazon continues to raise the bar of consumer expectations and in this season of Step by Step, we ask the question: “how can brands compete with Amazon?” Okay, the real question here is “how can brands compete with the continual rising customer expectations that Amazon perpetuates while keeping everyone happy and not going bankrupt,” but that doesn’t fit on a bumper sticker. Small and medium businesses, never fear, because this season we’re giving you the tools to stay profitable while delivering the Amazon-level experience at every part of the customer journey.

    • 41 min

Customer Reviews

4.9 out of 5
69 Ratings

69 Ratings

E33aaaACUV3 ,

Thr best of the best

This is my go-to podcast for incredible content on digital commerce.

mja1289 ,

Yes yes yes!

Discovered this podcast and fell absolutely in love ❤️❤️❤️. Each week the team talks all things commerce and explores super relevant future forward ideas. Guest appearances top notch. A great listen for futurists, retail geeks, brand marketers and friends of delightful conversation! 🤓💕

rmerrittttttt ,

Ronni A. Merritt

So informational -learned a lot of insightful information. Thank you.

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