Want to learn how to leverage your healthcare knowledge to start or grow a business?
The Healthcare Entrepreneur Academy podcast presents interviews with real-world healthcare entrepreneurs, innovators, and other leading business experts. On each interview episode, your host Jason A. Duprat will deconstruct each guest's playbook for success so that you can learn ideas, strategies, and insights that will help you on your entrepreneurial journey. You can follow Jason's personal entrepreneurial journey on his bite-sized "Tactical Tuesday" solo episodes!
Tactical Tuesday: Open your Practice for Less than 20K
Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast discusses how to open a healthcare practice with low startup and low overhead costs for under 20K. He recommends starting small in terms of space and staff. He also highlights certain services that don’t require expensive equipment to help further reduce costs.
There are four key factors for starting lean when you open your healthcare practice. First, start small in terms of size. You don’t need a 7000-10,000 square foot space to launch your business. Also, sign a short-term lease for one year. Or consider renting an exam room from another clinician’s office. Most patients don’t care about the physical size of the practice. They care about the quality of care they’ll get and the results you can provide. Second, open your practice with you as the sole service provider. Be prepared to wear many hats; be ready to chart and manage administrative tasks. Labor will be one of the highest expenses incurred once you begin hiring clinicians to see and treat patients. Third, consider alternatives to a physical space such as a mobile, virtual, or home-based practice that allows you to make house calls or provide services at long-term facilities. Fourth, consider having an aesthetic focus (botox, microneedling, etc.) to help reduce equipment costs. Lower overhead means greater profits. There’s a misperception that healthcare practices are expensive to launch. If you keep overhead low and work lean, you can open for under $20,000. Reinvest profits to see more growth. Build your business and build tax deductions. 3 KEY POINTS:
Start with a small practice or a small clinic. Start with one or two clinicians. If you want to keep expenses low, be the sole clinician (initially) and then hire a part-time receptionist. Aesthetics services including botox, microneedling, platelet-rich plasma (PRP) therapy, IV therapy, ketamine therapy, and hormone replacement therapy are some services that don’t require a lot of overhead in terms of equipment and supplies. TWEETABLE QUOTES:
“We all want overhead to be low because overhead eats into profit.” - Jason Duprat
“There’s a big misconception that all medical practices cost a fortune to get started.” - Jason Duprat
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#HealthcareEntrepreneurAcademy #healthcare #entrepreneur #entrepreneurship #podcast #lowstartupcosts #launchyourpractice #reinvestprofits
Shelley Christ: Finding Hope & Healing Through Ketamine Therapy
Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks with Shelley Christ, DNP, PMHNP, and Co-Owner of Hope for Healing. Shelley discusses her journey as a business owner and the steps she took to open her practice. She also offers advice for people who want to start their own practice.
Shelley is a board-certified psychiatric mental health nurse practitioner with a Doctor of Nursing Practice degree and 30 years of experience as an RN. Hope for Healing opened in January 2021 in Avon, Connecticut. Once she completed the Ketamine Academy course, it took Shelley three months to open the practice. The course taught Shelley about scope of practice, state laws, malpractice insurance, as well as staffing and supply requirements. Shelley had owned a home health business so she was already familiar with policies and procedures, hiring people, and managing employees. Her goal for Hope for Healing is to create a spa-like atmosphere with a warm, welcoming environment and to ensure a high level of customer service. This includes someone always being available to answer the phone so patients can schedule appointments with no waiting. Comfort touches include massage and anti-gravity chairs, drinks, snacks, and blankets. Shelley talks about different models for cognitive behavioral therapy (CBT). She shares her own experiences with treatment-resistant depression which eventually led her to try ketamine therapy. Her advice to people who want to start their own practice: If you can’t go without the income from your work, go slow. Invest in a good marketing agency that understands what you’re trying to get across. When it comes to staffing, Shelley knew a lot of people already. She hired new staff through word-of-mouth and placed ads on LinkedIn and Indeed. Services are private pay. She does provide patients with a superbill that they can submit to their insurance companies. Shelley is passionate about her vision and the people she cares for. Her business focus is to attract, love, and nurture people. 3 KEY POINTS:
Shelley’s previous experiences as a business owner, coupled with what she has learned from the Ketamine Academy course, have helped her launch and run her own practice. Hope for Healing follows a holistic approach, combining low-dose ketamine infusions, medication management, and a short-term CBT program. After her own positive experience with ketamine, Shelley feels her purpose is to help as many people as she can—people who suffer from depression, anxiety, and post-traumatic stress. TWEETABLE QUOTES:
“When we make changes in the way we’re thinking... we feel better and we do better.” - Shelley Christ
“With ketamine - within two weeks and by my sixth treatment - I was back to myself.” - Shelley Christ
“If you want to make it work, you’re going to make it work.” - Shelley Christ
Hope for Healing: https://hopeforhealingcenter.com/
Ketamine Academy: https://www.ketamineacademy.com/
Scout Collective: https://www.scoutcollectivedigital.com/
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#HealthcareEntrepreneurAcademy #healthcare #entrepreneur #entrepreneurship #podcast #ketamine #ketamineclinic #ketaminetherapy #mentalhealth #depression #cognitivebehavioraltherapy #practiceowner #startup
Tactical Tuesday: 3 Steps to Level Up your Health, Wealth & Career
Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks about the three things you should do to take any component of your life to the next level. He highlights the importance of aiming higher and learning new skills. He also explains how consistent action can lead to forward progress and momentum.
To begin, you must focus forward. What’s the goal you want to achieve? What higher level do you want to accomplish? Expand your vision, goals, and expectations. Create a new vision board. The second step is to fill the knowledge gap that’s preventing you from getting to the next level. Glean new insight and acquire new skills. Take action to learn. Some examples include online programs and training, online books and courses, podcasts, webinars, and mentoring. Don’t underestimate the skills that will be necessary for you to perform at the next level. Surround yourself with people who have accomplished what you want to accomplish. The third step is to create new habits that align with your goals. Identify what you want to achieve and honestly assess your situation. Determine what’s holding you back and block toxic people and experiences. Make sure your mind is primed for success. Constantly move yourself and your business forward so you can live a fulfilled and successful life.
3 KEY POINTS:
Set higher goals and expectations for yourself. Fill in the gaps in your knowledge that are keeping you from leveling up. Form new habits and take daily actions that align with your goals.
“What got you where you are today is not going to take you to the next level.” - Jason Duprat
“What is it that you want to achieve?” - Jason Duprat
Robert Kiyosaki: https://www.amazon.com/Rich-Dads-CASHFLOW-Quadrant-Financial/dp/1612680054
Subscribe to the HEA Podcast: https://jasonduprat.com/listen/
#HealthcareEntrepreneurAcademy #healthcare #entrepreneur #entrepreneurship #podcast #levelup #goalsetting #forwardmomentum #visionboard #goodhabits #primedforsuccess #positivemindset
Harry Nelson: Understanding Risk & Compliance Issues for Your Practice
Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks with Harry Nelson, founding partner of Nelson Hardiman, LLP and author of the bestselling book, “The United States of Opioids.” As a leading healthcare regulatory lawyer in America, Harry talks about his professional journey and shares advice for entrepreneurial practitioners interested in opening their own practice.
Harry was born in Brazil, grew up in Michigan, started his career in Chicago, and now resides in LA with his family. He stumbled into healthcare because he was fascinated by the regulatory state. Emerging technology and therapeutics led him to ketamine. Out of necessity, he started working with a solo practitioner who represented doctors in trouble, but he ended up identifying a compliance gap in the healthcare industry for small providers. Harry offers advice on how to find a good healthcare lawyer for professionals who want to open their own practice. He introduces the PC-MSO structure and explains how it works. Put value into the clinical practice brand you're creating. Adhere to the appropriate health and management models. Understand the risk issues and operationalize good legal advice. There’s a body of research supporting ketamine even though there’s no federal approval. Save articles and literature to back up your claims. Informed consent means risks, benefits and outcomes. Have a form, have a conversation and chart it. Laws state you cannot be paid for a referral so tread carefully when it comes to lead generation. Harry provides insight regarding the supervisory aspect for scope of practice and how to mitigate risks. If you find yourself in trouble, find a lawyer who knows about medical boards. Harry’s goal is to create communities to educate and protect people.
3 KEY POINTS:
Harry learned early on in his career the healthcare space is highly regulated so he decided to add value by helping early-stage venturers and smaller providers navigate compliance issues. Before you set up a practice, have a conversation with an attorney to find creative solutions while making sure you’re meeting legal requirements. Back up scientific claims with research. Get informed consent from patients and document protocols.
“You need to work with somebody who knows what’s going to get you in trouble and what’s not.” - Harry Nelson
“Your mitigating actions can make a huge difference.” - Harry Nelson
Harry Nelson’s website - https://harrynelson.com/
Nelson Hardiman, LLP - https://www.nelsonhardiman.com/
Wolters Kluwer Health UpToDate - https://www.wolterskluwer.com/en/news/wolters-kluwer-health-expands-uptodate-clinical-decision-support-search-and-navigation-9-languages
American Health Law Association - https://www.americanhealthlaw.org/
#HealthcareEntrepreneurAcademy #healthcare #entrepreneur #entrepreneurship #podcast #healthcarelawyer #healthcareregulations #healthcarecompliance #scopeofpractice #ketamine #ketamineclinic #ketaminetherapy
Tactical Tuesday: A Golden Opportunity to Build Relationships & Convert Customers
Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks about the best practices for responding to customer inquiries and questions. Jason offers communication tips for business owners on how to build rapport with customers.
According to an independent study, the average response time for most businesses is more than 12 hours. Almost half of today’s customers expect a response to their inquiries in under 4 hours. 12% of customers expect a response in 15 minutes or less. Time to resolution, the window of time required to solve a problem or answer a question, is a metric business owners can monitor. Set up automated replies to acknowledge the person who emailed or texted you - your inquiry was received, we’re working on it and we’ll get back to you. Automated chatbots can be programmed to recognize specific questions or keywords. Chatbots are an excellent customer service tool for answering common questions. During business hours, hire virtual assistants to respond to inquiries to ensure a prompt response time and to provide more personalized customer support. It’s all about creating a great customer experience and building relationships.
3 KEY POINTS:
First response times need to be quick. It’s okay to acknowledge the inquiry instead of providing a full-fledged answer or a resolution. Setting up automation may take some time and work, but it’s great for responding to people who post inquiries after business hours or during weekends. Competitors will struggle to keep up with you if you manage to keep consistent response times of under 10 to 15 minutes.
“When people reach out, they want a response fairly quickly.” - Jason Duprat
“This is your golden opportunity to win over [potential customers].” - Jason Duprat
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HEA Facebook Group for Digital Businesses: https://www.facebook.com/groups/HeathcareEntrepreneurAcademy/
HEA Facebook Group for Bricks & Mortar Businesses: https://www.facebook.com/groups/HealthcareEntrepreneurAcademyBrickandMortar/
#HealthcareEntrepreneurAcademy #healthcare #entrepreneur #entrepreneurship #podcast #customerservice #customerresponse #customerconversion #automation #chatbot #virtualassistant
Christi Myers: Restoring Well-Being with Ketamine Therapy & Psychotherapy
Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks with Christi Myers, MS, EMT-P, CEO, Director, and Founder of Flow Integrative. Christi highlights the steps she took to open her practice and also talks about why it’s important to focus on the patient experience.
Christi has been a paramedic for the last 20 years and she’s been teaching for ten years. The mental health of her students and people in the healthcare industry motivated her to open her ketamine practice in Redlands, CA in November 2020. She recently moved her clinic to Encinitas in April 2021. It was a five-month process for Christi to open her practice. She asked a physician to join her and everything unfolded during COVID. Her advice? Step in 100%! Christi credits the Ketamine Academy course for helping her understand the legal aspects of the business, as well as scope of practice. She explains the difference between assisted psychotherapy and getting a low-dose ketamine infusion. The dosing structure depends on how people cope outside of therapy. People are struggling with depression and ketamine isn’t covered by insurance. So Christi created a nonprofit to help those who can’t afford treatments. She credits Osmind and Caretaker for being great partners and helping her with the launch and operations of the practice. Christi was able to source partners because of her working relationships as a paramedic. Christi provides an overview of her services and what it’s like to partner with a physician. Her patient experience includes providing space for patients to release emotion - for the clinic and staff to offer an open space and heart. They also provide gravity blankets to help patients feel grounded. The goal is to restore well-being using individualized, scientific-based therapeutic methods. There is no blanket approach for treating patients - it’s an intimate experience for each person.
3 KEY POINTS:
There’s a stigma about ketamine due to recreational abuse, but it can be beneficial for treating depression and anxiety—even PTSD—if given in small doses. Christi hired an attorney to help her with the legal aspects of opening her practice. She then created two corporations, partnered with a physician, and utilized her knowledge in medicine and wellness. Christi makes sure the psychotherapy sessions are not too clinical to ensure her clients feel safe and comfortable enough to help reach a breakthrough.
“It comes down to courage of trying something essentially taboo.” - Christi Myers
“[Starting your own practice] isn’t easy, but it isn’t challenging as long as you have pieces to rely on.” - Christi Myers
Flow Integrative: https://flowintegrativeketamine.com/
Psychedelic Spotlight Interview: https://psychedelicspotlight.com/interview-with-christi-myers/
Mental Health Support for First Responders Blog Post: https://medium.com/osmind/mental-health-support-for-first-responders-ba8e43fd464c
#HealthcareEntrepreneurAcademy #healthcare #entrepreneur #entrepreneurship #podcast #ketamine #ketamineclinic #ketaminetherapy #mentalhealth #depression #PTSD #practiceowner #startup
Great show, Uber knowledgeable
Jason is as knowledgeable as it gets for entrepreneurial healthcare providers.
Jason is genuinely interested in his guests and you can tell by how personal and insightful the conversations are. So much to learn from the great guests in the healthcare field in a time where grit
Highly recommend the listen. Jason is a fabulous host and wealth of knowledge!