Horst Schulze - Co-Founder of the Ritz Carlton & Capella Hotel Group On Service, Leadership, & Excellence Wins Building Excellence with Bailey Miles

#50: Horst Schulze is the Co-Founder of the Ritz Carlton & Founder of the Capella Hotel Group. He is also author of the book "Excellence Wins", a no nonsense guide to becoming the best in a world of compromise. He is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries.During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worl...