In How I Grew This, Mada Seghete dives into the stories behind the World’s top companies and the leaders driving their growth from campaigns, measurement and tests to their personal journeys becoming growth leaders.
[Greatest Hits] VP Global Growth & Business Development @ Flipboard: Claus Enevoldsen- Balancing Growth and Responsibility to the User
What does it take to drive growth responsibly in today’s world of constant notifications? What are the values of the people behind the news & entertainment experiences that we engage in everyday? This, the stories of the power of mentors, and what we can all do to strike a better balance between our connected and offline lives, are told in our second episode of “How I Grew This” With Claus Enevoldsen of Flipboard.
VP of Growth at Shopify: Morgan Brown - Shopify’s Greatest Secrets to Growth
Morgan Brown is the VP of Growth at Shopify and the author of the book “Hacking Growth: How Today's Fastest-Growing Companies Drive Breakout Success”. Prior to Shopify, Morgan led the product team at Facebook and was the Chief Operating Officer for Inman News - the leading news source for real estate and technology.
Given the size of the Shopify brand, they optimize metrics and data analytic processes from a “merchant-first” perspective. This helps guide them toward their mission of making online commerce easier and better for everyone. There's no value in a spiking lead conversion rate if they don’t become customers.
Shopify relies on its growth marketing team (which Morgan is the VP of) for user acquisition. They also have a growth product side that focuses on activation signup, activation trials, and success retention. Internally, growth goals are divided into “missions” and mission teams include channel experts, product leaders, data scientists, engineers, and other cross-functional roles. This decentralized split of marketing teams helps these growth pillars move forward without friction as self-contained units.
Commerce is no longer a discrete point where you drive customers from point A to point B, but it's really about being where that action is going to take place. Shopify recently partnered with TikTok to take their merchants where their customers are and bring the tools of giants like Instagram closer to their merchants.
[Greatest Hits] VP of US Marketing @ SmartNews: Fabien-Pierre Nicolas - Building for Latent Needs of Your Users
Today’s digital climate requires a focus on healthier long-term gains as opposed to easy-short term wins. But where does one start? Fabien shares how a keen act of listening and parsing of the data can inform where to take your digital product next to drive growth.
At SmartNews he’s tripled the monthly active usership from when he started. Beyond this, Fabien shares how his feminism has defined everything from career choices to the way he manages his team. That story, running a French presidential campaign, the importance of decentralized systems, and his perspective on the future of jobs in mobile, is shared on this episode of How I Grew This. Listen now on Apple Podcasts Spotify, Google Podcast, Stitcher and more.
Senior Manager, Growth Product, and Mobile Marketing at Babbel: Sylvain Gauchet - Bet on Learning to Be A Better Marketer
Sylvain Gauchet is the Senior Manager, Growth Product and Mobile Marketing at Babbel, an internationally successful language learning app with millions of active subscribers and the #1 innovative education company in the world. At Babbel, Sylvain focuses on areas such as growth, early product adoption, and monetization. Before Babbel. he co-founded Apptamin, a creative agency that works with brands to produce creative video ad campaigns and app store content.
Product-led growth is not just about helping customers solve their problems but also about the company’s bottom line. Balancing friction with positive signals and enough rewards throughout the onboarding process is crucial to customer retention, as it ultimately affects the bottom line. Improve this process by understanding the voice of your customer and by experiencing onboarding flows of other apps you admire. Emails and push notifications customized to your category are important ways to manage the customer lifecycle and bring them back when drop-offs are detected.
Humans are thick-skinned and crafty. A life-defining pandemic didn’t change our capacity to communicate. We found a way out by finding new and better ways to communicate. If customers adapt like this, then product teams must also adapt in an appropriate direction for their category.
In Google UAC, launch all ad groups at once. Don’t wait for an ad group to perform well and then tweak others before their release. Google favors your initial campaigns, compares all the new campaigns against them, and reduces the reach of newly-launched ad campaigns.
You don’t have to be talking to an expert to be mentored by them. Listen to their podcasts, videos, and other resources - learning from them passively is also a great way to be mentored by experts. Keep exchanging knowledge with people you meet and implement what you learn. You might make mistakes, but you will also learn from them.
[Greatest Hits] Head of Marketing @ Ola Financial Services: Varun Dubey - Growth Through Empathy & Analytics
While he might not say it himself, our next guest Varun Dubey was able to have an extremely successful career leading the marketing for some of the fastest growing tech companies in India because of two things: being empathetic and analytical. In the early days of his career writing for “Digit” Magazine, he learned that many people only had a few hours of energy to use a day. Later at Qualcomm, he learned that many people had to choose between paying to charge their phones or eating that day. In those instances, he learned that truly understanding the user was critically important for achieving immense growth to hundreds of millions of users which he achieved at Practo.
He also took a much more thorough approach than most when it came to tracking. At one point Varun stopping all marketing activities to make sure the entire site and product tracked all the way to billing. Once they did that they realized why users were bouncing and were able to get $2 net revenue for every dollar spent, which made the CFO their biggest advocate.
More on Varun’s story including how he helped drive growth for a new category, his thoughts on Apple’s decision on IDFA, and how the marketing world has completely evolved from TV to direct response.
All this and more on this episode of How I Grew This. Listen now on Apple Podcasts, Spotify, and anywhere you find your podcasts.
Managing Director, Marketing Channels Strategy, and Personalization at JPMorgan Chase: Erin McFarland - Growth Comes When You Focus on the Customer, Data, and Experimentation
Erin McFarland is the Managing Director, Marketing Channels Strategy, and Personalization at JPMorgan Chase, the largest bank in the U.S. She is responsible for the optimization of JPMorgan’s industry-leading digital assets and marketing channels that deliver communication to more than seventy million customers. She has spent the last twenty years creating customer-first marketing strategies for national and global brands across healthcare, luxury, hospitality, and finance industries.
Erin suggests diving deep into data because data is how customers talk to you, and it helps guide customer acquisition channels. Think of your company as a “caregiver” to your customers and build fault tolerance and stress testing into your technology. This way, you’re ready when they need you.
To make life easy for your customers on mobile, automate recurring actions. Create seamless identity management across devices because privacy is a major concern of the modern customer. Cardless transactions are also a big trend in the financial services industry.
Erin explains how it’s okay to change careers but not to burn old bridges because networks will matter during such changes. Have a role model that you identify with but don’t look to them for anything beyond inspiration for your career. You have to steer your path based on what you want to change and who it’s for using your strengths.
When executing org-wide changes, Erin suggests building for the customer journey, experiencing what it would look like, and figuring out internal dependencies to navigate. Test your ideas because ideas are only assumptions until they’re proven.
Erin’s final advice: A leader asking for the opinion of their team members and sharing credit where it’s due validates the team's skills and helps them feel seen. Invite diverse opinions, be curious to learn, and have the guts to pivot when data doesn’t agree with your decision.
Educational and fun
Better than anything you can get in school. A great insider’s view of growth and marketing.
A must for app developers
I run a consumer mobile dating app called coffee meets bagel and like other mobile developers, growth is something we consntantly work on. This podcast is a gem filled with real examples and practical tips from experts. I got so many growth ideas from this. A must for mobile developers in charge of growth.
Come for the growth tips, stay for the journeys
Enjoying the tips, but really listening to hear about the guests' journeys. Great start!