26 min
How to Dip Your Contact Center Toes into the Cloud with Fiona Vanderlinde Connected Knowledge from Upland Software
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- Technology
When it comes to contact centers, the stereotypical image most people have in mind are large offices with a lot of agents on the phone and a computer in front of them furiously trying to find the right answer to a customer’s problem. As we continue to see changes in the way people work, more organizations have shifted from on-premises to cloud-based solutions. The changing consumer impacts the evolving organizations, which ultimately impacts the contact center.
This week on the show, Upland’s own Fiona Vanderlinde is here to help us understand how to get into the cloud... one toe at a time.
Links & Notes
Harness the Power of Salesforce Service Cloud Voice | Upland InGenius (uplandsoftware.com)How Empowering Your Agents Boosts the Customer Experience - InGenius (uplandsoftware.com)Increase the personal touch in your contact center – by digitizing voice! - InGenius (uplandsoftware.com)
(00:00) - Welcome to Connected Knowledge
When it comes to contact centers, the stereotypical image most people have in mind are large offices with a lot of agents on the phone and a computer in front of them furiously trying to find the right answer to a customer’s problem. As we continue to see changes in the way people work, more organizations have shifted from on-premises to cloud-based solutions. The changing consumer impacts the evolving organizations, which ultimately impacts the contact center.
This week on the show, Upland’s own Fiona Vanderlinde is here to help us understand how to get into the cloud... one toe at a time.
Links & Notes
Harness the Power of Salesforce Service Cloud Voice | Upland InGenius (uplandsoftware.com)How Empowering Your Agents Boosts the Customer Experience - InGenius (uplandsoftware.com)Increase the personal touch in your contact center – by digitizing voice! - InGenius (uplandsoftware.com)
(00:00) - Welcome to Connected Knowledge
26 min